About the job
RESPONSIBILITIES
- Collaborate closely with cross-functional teams, including product managers, designers, and developers, to identify areas for research and cultivate a collaborative environment.
- Conduct usability studies, interviews, and surveys. Uncover user insights, including needs, pain points, behaviors, tasks, and preferences of both game development companies and players.
- Advocate for a user-centric culture within the organization, emphasizing the value of user research and ensuring its seamless integration into decision-making processes. Fuel the team's passion for a client-centric approach, instilling the belief that understanding and prioritizing the client's perspective are fundamental to delivering exceptional user experiences.
- Experiment and introduce innovative research methodologies to continuously raise the standard of user research within the company. Stay at the forefront of industry trends and emerging technologies impacting the UX landscape.
- Close collaboration with a Senior UX Researcher. You will conduct both collaborative and independent research under the guidance of the Senior UX Researcher.
- You will conduct interviews with our B2B clients and partners both in person and online.
REQUIREMENTS
- Minimum of 6 months of hands-on experience as a UX researcher, preferably in e-commerce, B2B ecosystems, digital products, or related to the game development sphere.
- Fluency in Mandarin and English, both in verbal and written forms. Knowledge of the Chinese language will help you communicate more effectively with our partners and clients. High proficiency in English will ensure that the findings are clearly understood and impactful across our diverse, international teams.
- Experience in qualitative and quantitative research, as well as an interest in learning new methodologies and frameworks.
- Proven ability to collaborate effectively with cross-functional teams, including product managers, designers, and developers.
- As you will need to conduct face-to-face interviews with our partners and clients, we'll be delighted to meet with candidates from Beijing.
- We will ask you to complete a test assignment and then present it to our team.
About The Company
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.
Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
Beijing, China (On-Site)
Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
North Carolina, United States (On-Site)
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