Vascular Clinical Specialist (Minneapolis, MN)

undefined ago • 3 Years + • $80,000 PA - $120,000 PA

Job Summary

Job Description

The Clinical Specialist supports regional sales teams in market development, procedural coverage, troubleshooting, education, training, customer service, and follow-up. Responsibilities include developing regional plans, building customer relationships, educating on product use, and providing clinical support. The role requires a Bachelor's degree, 3+ years of experience in a hospital or medical device setting, and strong clinical, technical, and communication skills. Candidates must reside within the region.
Must have:
  • Provide support to regional sales teams in market development, procedural coverage, troubleshooting, education, training, customer service, and follow-up.
  • Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers.
  • Establish a system of communication with Regional Sales Manager and Territory Managers.
  • Develop relationships with hospital personnel to expand contacts and identify key decision makers.
  • Meet with existing and potential customers to identify clinical needs and demonstrate how Company products can help.
  • Educate existing and potential customers on the merits and proper clinical use of Company products.
  • Keep customers abreast of the latest product, therapy, and technology developments.
  • Assist in professional education activities sponsored by Penumbra.
  • Assist in training new employees, including Territory Managers and Clinical Specialists.
  • Serve as primary resource for clinical support in procedural case coverage, basic troubleshooting, and follow-up.
  • Report and track all product incidents at centers, following Company procedures.
  • Respond to customer needs and complaints by developing creative solutions.
  • Prospect and develop relationships with prospective customers and/or users of Penumbra products.
  • Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels.
  • Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends.
  • Develop relationships with physicians, lab staff, lab supervisors, and purchasing personnel.
  • Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
  • Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures.
  • Ensure other members of the department follow the QMS, regulations, standards, and procedures.
  • Requires Bachelor’s degree in communications, neuroscience, biology or related discipline.
  • Requires additional training and certification in radiology, neuro-interventional technology, or related field.
  • Requires 3+ years’ experience in a hospital setting or in a medical device company.
  • Strong clinical, technical, and organizational skills.
  • Ability to function in a busy, demanding, and competitive environment.
  • Strong oral, verbal, written, and interpersonal communication skills.
  • High degree of accuracy and attention to detail.
  • Proficiency with MS Word, Excel, and PowerPoint.
  • Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously.
Good to have:
  • Sales or marketing background desired
Perks:
  • Competitive compensation package
  • Benefits program
  • Sales incentive program

Job Details

The Clinical Specialist provides support to one or more regional sales teams in the areas of market development, procedural coverage, troubleshooting, education and training, customer service and follow-up.

Candidates outside of the Minneapolis, MN area will be considered, however, the candidate must reside within the region while in the role. Relocation expenditures will not be provided.

What You’ll Work On

Market Development

  • Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers.
  • Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives.
  • Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales.
  • Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals.

Education and Training

  • Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations, using slides, flow model, brochures and other platforms and formats.
  • Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry.
  • Assist in professional education activities sponsored by Penumbra, including PEER meetings, hospital stroke symposia, and others.
  • Assist in training new employees, including Territory Managers and Clinical Specialists.
  • Participate in the development of Continuing Education Programs.

Customer Service

  • Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting, and follow-up for Company products.
  • Report and track all product incidents at centers, following Company procedures and seeking input from appropriate personnel to resolve problems.
  • Respond to customer needs and complaints by developing creative solutions, working in collaboration with senior management, sales, and marketing.
  • Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them to Penumbra customers.
  • Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels.
  • Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends.
  • Develop relationships with physicians, lab staff, lab supervisors, and purchasing personnel.
  • Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
  • Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
  • Ensure other members of the department follow the QMS, regulations, standards, and procedures.
  • Perform other work-related duties as assigned.

What You Contribute

  • Requires Bachelor’s degree in communications, neuroscience, biology or related discipline, plus additional training and certification in radiology, neuro-interventional technology, or related field with 3+ years’ experience in a hospital setting or in a medical device company, or an equivalent combination of education and experience.
  • Sales or marketing background desired.
  • Strong clinical, technical, and organizational skills.
  • Ability to function in a busy, demanding, and competitive environment.
  • Strong oral, verbal, written, and interpersonal communication skills.
  • High degree of accuracy and attention to detail.
  • Proficiency with MS Word, Excel, and PowerPoint.
  • Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously.

Working Conditions

General office, laboratory, and cleanroom environments. Business travel from +50%. Occasional on-call availability required 24 hours per day, 7 days per week. Ability to wear 7-9 pounds of lead for extended periods of time in the angio suite. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Minneapolis, Minnesota, United States

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Minneapolis, Minnesota, United States (Remote)

Alameda, California, United States (On-Site)

Alameda, California, United States (On-Site)

Roseville, California, United States (On-Site)

Alameda, California, United States (On-Site)

Omaha, Nebraska, United States (Remote)

Alameda, California, United States (On-Site)

Roseville, California, United States (On-Site)

Alameda, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Penumbrainc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug