VCS Engineer

1 Month ago • 8 Years +

Job Summary

Job Description

The VCS Engineer will be responsible for providing technical support and maintaining the IT infrastructure's stability and efficiency at Synechron. This includes resolving technical issues for employees, monitoring and maintaining IT systems, ensuring timely service request resolutions, participating in new IT system implementations, collaborating with the IT Operations team to solve problems, and staying updated on new technologies. This role requires 8+ years of experience in IT operations, technical support, or a related field and experience with the ITIL framework. The engineer must be able to troubleshoot and resolve issues, participate in project planning, prepare deliverables, and make prompt decisions.
Must have:
  • Proficiency in systems administration and network protocols
  • Experience with ITIL framework and best practices in IT operations
  • System administration tools
Good to have:
  • Familiarity with cloud technologies and database management systems
  • Any scripting languages for automation tasks
  • Basic understanding of database management systems
  • Familiarity with cloud service providers
  • Knowledge of security best practices in IT operations

Job Details

Job Summary

Synechron is seeking a motivated VCS Engineer to join our IT Operations team. This role is essential for providing technical support and maintaining the stability and efficiency of Synechron's IT infrastructure. The VCS Engineer will collaborate with the IT Operations team to ensure seamless functioning of IT systems and contribute to the organization’s business objectives by delivering effective and efficient technical support.

Software Requirements

  • Required:
    • Proficiency in systems administration and network protocols
    • Experience with ITIL framework and best practices in IT operations
  • Preferred:
    • Familiarity with cloud technologies and database management systems

Overall Responsibilities

  • Provide technical support and resolve technical issues for Synechron's employees.
  • Monitor and maintain the stability and efficiency of Synechron's IT infrastructure.
  • Ensure timely resolution of service requests and incidents.
  • Participate in the implementation of new IT systems and infrastructure projects.
  • Collaborate with the IT Operations team to identify and resolve technical issues and improve processes.
  • Maintain up-to-date knowledge of new technologies and advancements in IT Operations and Technical Support.

Technical Skills (By Category)

  • Programming Languages:
    • Preferred: Any scripting languages for automation tasks
  • Databases/Data Management:
    • Preferred: Basic understanding of database management systems
  • Cloud Technologies:
    • Preferred: Familiarity with cloud service providers
  • Frameworks and Libraries:
    • Required: ITIL framework
  • Development Tools and Methodologies:
    • Required: System administration tools
  • Security Protocols:
    • Preferred: Knowledge of security best practices in IT operations

Experience Requirements

  • 8+ years of experience in IT Operations, Technical Support, or a related field.
  • Experience with ITIL framework, managing IT infrastructure, system administration, and technical support.
  • Alternative experience pathways include significant project-based experience in IT operations.

Day-to-Day Activities

  • Provide technical support and troubleshoot issues for Synechron's employees.
  • Conduct regular meetings with the IT Operations team to review system performance and address issues.
  • Participate in project planning and implementation of IT infrastructure updates.
  • Prepare deliverables including technical documentation and incident reports.
  • Exercise decision-making authority to resolve IT operational issues promptly.

Qualifications

  • Required: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Preferred: Certifications in ITIL or relevant IT operations courses.
  • Commitment to continuous professional development and staying current with industry trends.

Professional Competencies

  • Strong critical thinking and problem-solving capabilities.
  • Demonstrated leadership and teamwork abilities.
  • Excellent communication and stakeholder management skills.
  • Adaptability and a continuous learning orientation.
  • Innovative mindset and ability to manage time and priorities effectively.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.


All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

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About The Company

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies spanend-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in ourFinLabswe develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.Over the last20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of14,500+,and has58offices in 21 countrieswithin key global markets.For more information on the company, please visit ourwebsiteorLinkedIncommunity.

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