Veterinary Client Communication Specialist

Mount Dora Veterinary Hospital is a well-established, progressive, fast-paced multi-doctor general practice located in Mount Dora, FL. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, Orthopedic Surgery, In-House Diagnostics, Digital full-body and dental radiology, Medical and/or Vacation Boarding and more. 

Mount Dora Veterinary Hospital is located in the beautiful small town of Mount Dora, FL. The proximity to 429 allows for easy commuting to Orlando. Orange County public schools are wonderful and full of opportunities, making it an ideal area to raise a family! Popular activities in the area include Walt Disney World, Universal Studios, and many state parks for hiking, swimming, and camping. Mount Dora is a wonderful place to enjoy a healthy and active work-life balance.

To learn more about us click here. 

We’re currently looking for an experienced and friendly Veterinary Client Communication Specialist to join our team and serve as the voice of our clinic.

Position Summary:
The primary responsibility of this role is to manage all incoming and outgoing client communication by phone. This includes answering calls, performing timely callbacks, and making appointment reminder calls. The ideal candidate has experience in veterinary medicine and understands the importance of clear, compassionate communication in a clinical setting.

Key Responsibilities:

• Answer incoming phone calls in a courteous and professional manner

• Make outbound calls to follow up on patient care, lab results, and reminders

• Confirm upcoming appointments and assist with scheduling as needed

• Provide general information to clients about services, policies, and procedures

• Document all communications accurately in the practice management system

• Triage calls appropriately and ensure urgent matters are addressed promptly

• Collaborate with the medical and reception teams to ensure seamless client experience

We’re looking for:

• Veterinary experience required (reception, technician, or assistant background preferred)

• Strong phone etiquette and clear verbal communication skills

• Compassionate, patient, and calm under pressure

• Detail-oriented with excellent organizational skills

• Familiarity with veterinary practice management software is a plus

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
• *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.