Veterinary Customer Service Representative

Eagle Rock Pet Care's mission is guided by kindness and compassion where our team delivers the care to each pet that they would want their own pet to receive. We use the most modern equipment, tested and reliable veterinary products, and the personal touch of tailoring the most effective treatment for pets in need.

At Eagle Rock Pet Care in Los Angeles, you’ll find a close-knit team of passionate animal lovers who treat all pets like family. Our experts provide individualized vaccine programs based on age, breed, and environment. We perform regular checkups with nutritional and behavioral counseling to monitor the overall health of our clients. We are well versed in handling surgeries in our innovative surgery suite, whether that involves soft tissue surgery, orthopedic procedures, emergencies, or spays and neuters. Our state-of-the-art facility is equipped to oversee radiography and urgent care during business hours.

Our hours of operation are:

• Tuesday – Friday: 9:00AM – 6:00PM
• We are closed on Mondays and weekends

To learn more about us, click here!

Job duties include, but are not limited to:

Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

We’re looking for:

• Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience preferred
• Compassionate and calm team player
• Ability to multi-task
• Strong communication skills
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/