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Videogames Customer Service (Written Support)

Keywords Studios (Player Support)

Estado De México, Mexico (Hybrid)

Videogames Customer Service (Written Support)

19 Hours ago • All levels • Administrative • Undisclosed

About the job

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Job Description

Keywords Studios Mexico seeks Customer Service Representatives for written support (no calls) to provide excellent player support via chat, email, and tickets. Responsibilities include resolving player issues such as lost accounts and answering questions. The position is initially remote due to COVID-19, with the possibility of on-site work later. Successful candidates will possess strong written and verbal communication skills in English, multitasking abilities, adaptability, excellent customer service skills, and the ability to follow instructions. Full-time availability and residence in Mexico City or Estado de Mexico are required. A high school diploma is preferred but not required.

Must have:

Strong written & verbal communication (English)
Excellent customer service skills
Multitasking & adaptability
Ability to follow instructions
Full-time availability
Reside in Mexico City or Estado de Mexico

Perks:

Law Benefits
2 days off
Career path
Medical expenses insurance (after 3 months)
Saving funds
Grocery tickets ($1,200)

Description

Due to COVID-19, we are currently offering TEMPORARY remote positions and you must be available to come to work in our office when the project requires it.

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

-This post is meant to create a pool of candidates for future positions within the company-

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

Strong written and verbal communication skills in English.
Ability to multi-task.
Ability to easily adapt in a constant evolution environment
Excellent customer service skills
Ability to actively listen to instructions and execute tasks communicated.
Full-time availability
High School Diploma preferred but not required.
Living in Mexico City or Estado de Mexico.

Benefits

Salary: $18,000.00 gross (before taxes)
Law Benefits.
2 days off.
Career path.

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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