Alphasense

Associate, Customer & Product Support

Director, Financial Services Account Manager

Principal People Systems Analyst

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Tencent

Japan Business Development

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This role,  Japan Business Development/日本ビジネスディベロプメント, involves expanding and cultivating resources suitable for game publishing in Japan.  Responsibilities include building a partner pool, maintaining key relationships, supporting product teams in resource development and project execution, assisting the HQ team with regional publishing tasks, and providing regular regional reports and case studies based on user insights.  The ideal candidate has 5+ years of game business experience in Japan, a strong network of industry contacts, deep understanding of the Japanese market and gaming/anime culture, and excellent cross-cultural communication skills in Japanese.

Game Product Operator - AAA ARPG Mobile Game

<div data-automation-id="jobPostingDescription" class="css-oplht1"><h1>What the Role Entails</h1>岗位职责1、基于对于游戏发行业务的理解，拓展和储备各类适合游戏发行的区域资源。建立区域合作伙伴池子，定期维护和重点合作伙伴的合作关系；2、针对产品的区域合作需求，协助产品进行合作资源拓展以及合作项目的落地；3、针对产品的区域发行需求，协助HQ团队落地在该区域的相关发行工作；4、基于区域用户的洞察和研究，定期向HQ输出区域观察报告和合作案例报告等等仕事内容１、ゲームパブリッシング業務に対する理解を基に、当該地域でゲームパブリッシングに適した各種リソースを開拓・蓄積し、地域ごとのパートナープールを構築。主要パートナーとの関係を定期的にメンテナンスし、重点的に連携を強化する。２、各製品の地域における提携ニーズに応じて、製品チームのリソース開拓や提携プロジェクトの実施を支援する。３、製品の地域パブリッシングニーズに応じて、当該地域における関連パブリッシング業務の実行をHQチームと連携しサポートする。４、地域ユーザーに関するインサイトやリサーチをもとに、定期的にHQに対し地域レポートやパートナーシップ事例レポートなどを提出する。<h1>Who We Look For</h1>岗位要求1、本科以上学历，有5年以上的游戏商务工作经验；2、在日本区域积累了较为丰富的合作资源，有具体的游戏合作案例落地；3、热爱游戏和动漫文化，熟悉日本本地的市场和用户。热爱PC主机游戏者优先；4、能够适应跨文化沟通，日语可以作为工作语言。応募条件１、学士以上の学歴を有し、5年以上のゲーム業界におけるビジネス経験をお持ちの方２、日本市場において豊富な提携リソースを保有し、具体的なゲーム関連の提携事例を有する方３、ゲームおよびアニメ文化に対する熱意があり、日本市場およびユーザーへの理解が深い方。PC・コンソールゲームが好きな方は歓迎４、異文化間コミュニケーションに対応可能で、日常業務で日本語を使用できる方賃金 年収額：応相談（昇給/賞与あり） ※経験・スキル等を考慮し、当社規定により優遇します。 ※固定残業代月35時間分を含みます。超過分は別途支給します。 労働時間・休日 就業時間 09:30 ~ 18:30　 休憩時間 60分 役職により裁量労働制あり 完全週休２日制（土日・祝日） 有給休暇：入社初年度は、入社月により期間按分付与。在籍年数踏まえて最大22日 年末年始休暇（12/30～1/3） 病気休暇（有給）：12日/年（有給休暇とは別途付与） 福利厚生 ＜各種保険＞ 健康保険 、雇用保険、 労災保険、 厚生年金保険、 総合福祉団体定期保険（GTL） 業務災害安心総合保険（GPA）、団体長期障害所得補償保険（GLTD） 海外旅行保険 ＜各種手当＞ 通勤手当（定期代全額支給） 、通信手当（上限1万円/月）、 自己啓発手当（上限2万円/月）、 残業深夜食事手当（上限1200円/日）、 定期健診手当（上限7万5千円/年1回） ＜支援制度・その他待遇＞ フリードリンクコーナー 、ギフトカード（お盆、正月の2回支給、2万円/1回） 従業員支援プログラム(EAP) 、慶弔見舞金 、永年勤続賞/休暇 この求人広告に記載されているポリシー（給与、福利厚生、労働条件などを含むがこれに限らない）は、会社のリアルタイムポリシーに応じて調整される可能性があります。<h1>Equal Employment Opportunity at Tencent</h1>As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

Unity Event Functions - Clash Royale

Unity Component System

Unity NavMesh Agent

Game Dev Assessments

The Associate, Customer & Product Support role at AlphaSense requires 1-2 years of experience in client/product support.  Responsibilities include delivering world-class customer experiences, acting as the first line of defense for global customers, guiding users through platform features, troubleshooting and resolving queries via email, live chat, and calls.  Collaboration with product and engineering teams to provide feedback and feature requests is crucial.  The role demands strong communication, problem-solving skills, and a deep understanding of the AlphaSense product, including staying updated on new features and contributing to support documentation.

Lead AI Platform Engineer

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 Reports to:&nbsp;Director, Customer &amp; Product Support
About AlphaSense:&nbsp;
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&amp;P 500.
Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 people across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. For more information, please visit&nbsp;<a href="http://www.alpha-sense.com/">www.alpha-sense.com</a>.
About the Team:
Customer &amp; Product Support (C&amp;PS) sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer &amp; Product Support team is based globally across the US, UK, India and Singapore.
About the Role:&nbsp;
We are looking to hire an Associate, Customer &amp; Product Support to join the growing C&amp;PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support.&nbsp; This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.
<h4>Who You Are:</h4>
<ul>
<li>An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role.</li>
<li>You possess a customer-first mindset and enjoy working through complex problems to find solutions.</li>
<li>You enjoy being part of an entrepreneurial team and work diligently to help others when needed.</li>
<li>You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms.</li>
<li>You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job.</li>
<li>You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure.</li>
<li>You have an interest in AI, technology and software applications</li>
</ul>
What You’ll Do:&nbsp;
<ul>
<li>Deliver a world-class customer experience.
<ul>
<li>Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues.&nbsp;</li>
<li>Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions.&nbsp;</li>
</ul>
</li>
<li>Provide impeccable customer support.
<ul>
<li>Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.&nbsp;</li>
<li>You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution.</li>
</ul>
</li>
<li>Act as a key partner to Product and Engineering.
<ul>
<li>You will have a deep understanding of both our product and customers to uniquely collaborate through fielding feedback and feature requests to identify product opportunities and appropriately convey that information to the correct product groups or within specific ongoing initiatives.&nbsp;</li>
<li>You will be responsible for packaging information in an easily accessible and actionable way for technical teams to process and resolve accordingly.</li>
</ul>
</li>
<li>Be an expert on our product and continuously build your knowledge.
<ul>
<li>Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge</li>
<li>Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.</li>
</ul>
</li>
</ul>
AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s&nbsp;commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
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