Apple

Product Manager, Conversational Support

AIML - ML Researcher, Foundation Models

GPU Power Engineer

Design Verification Engineer

US-Senior Manager

AppleCare is seeking a Product Manager, Conversational Support to drive key conversational products. This role involves partnering with business stakeholders, engineers, designers, and analysts to identify, define, scope, launch, and sustain generative AI capabilities and tools. The product manager will own customer-facing conversational experiences across web, Messages, voice, and Apple Support app, making decisions with a customer-first mindset and leading teams to deliver complex, large-scale projects on time.

<p class="my-4 text-gray-700 leading-relaxed">At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences. From the moment a customer unboxes their device, our world-class Support team, AppleCare, is there to ensure millions of customers get the most from them for years to come. At AppleCare, we strengthen the personal connection people have with their Apple products. Large language models present an opportunity to transform customer engagement. AppleCare is seeking a Product Manager, Conversational Support to drive key conversational products. Our product managers act on a vision for simple, intelligent support across touchpoints. And they recognize that value is measured as much by the people they influence as the results they deliver.</p><p class="my-4 text-gray-700 leading-relaxed">As a Product Manager, Conversational Support for AppleCare, you will partner with business stakeholders, engineers, designers, and analysts to identify, define, scope, launch, and sustain generative AI capabilities and tools that both deliver remarkable customer experiences and make Apple better.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own customer-facing conversational experiences across web, Messages, voice, and Apple Support app</li><li class="leading-relaxed">Make decisions with a customer-first mindset</li><li class="leading-relaxed">Engage with business partners to drive alignment and a shared understanding</li><li class="leading-relaxed">Lead teams to deliver complex, large scale projects on time</li><li class="leading-relaxed">Prepare and present proposals and demos to stakeholders and peers</li><li class="leading-relaxed">Tackle ambiguity with curiosity and address gaps that show up at each stage of the product lifecycle</li><li class="leading-relaxed">Create visual frameworks to communicate complex work</li><li class="leading-relaxed">Actively contribute forward-looking ideas and participate in roadmap planning</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelors degree and 6 years of experience launching cross-functional software development products, or 3 years and a Master's degree</li><li class="leading-relaxed">Experience creating products or tools reliant on large language models (LLM)</li><li class="leading-relaxed">Experience specifying and analyzing performance data to demonstrate impact and identify gaps and opportunities</li><li class="leading-relaxed">Experience partnering with product designers and user researchers to create intuitive and easy-to-use interfaces</li><li class="leading-relaxed">Familiarity with the technical basics of complex conversational systems, including core LLM concepts (RAG, fine-tuning, prompt engineering) and limitations, conversational capabilities (intent recognition, entity extraction), and technical elements (API integrations, JSON)</li><li class="leading-relaxed">Demonstrated focus on customer and consumer experience</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelors degree and 8 years of experience launching cross-functional software development products, or 6 years and a Master's degree</li><li class="leading-relaxed">Experience with conversation design, UX design</li><li class="leading-relaxed">Experience with internal platform tools and products</li><li class="leading-relaxed">Familiarity with customer support systems</li><li class="leading-relaxed">Seeks to build strong relationships beyond your working team</li></ul><p class="my-4 text-gray-700 leading-relaxed">Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088<em>EEOC</em>KnowYourRights6.12ScreenRdr.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Learn more about your EEO rights as an applicant</a></p><p class="my-4 text-gray-700 leading-relaxed">.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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The Workshop

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As a Senior Product Manager, you will lead the tactical execution of product initiatives, focusing on delivering complex features aligned with customer needs and business goals. You will own the product roadmap, set a clear vision for teams, integrate user feedback, and lead cross-functional teams using Agile best practices. This role involves collaborating with stakeholders, applying problem-solving frameworks, driving data-informed decision-making, and mentoring junior product managers.

At The Workshop, we foster an inclusive and multicultural environment where diversity is celebrated. With more than 400 employees from 40 nationalities speaking nearly 30 languages, our offices in Málaga, Madrid and London focus on collaboration, knowledge-sharing, and well-being initiatives.

Software Engineer (Node JS)

Quality Software Engineer

Software Engineer

Programme Manager

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Who we are</h1><p class="my-4 text-gray-700 leading-relaxed">We build game-changing products and scalable software in the online betting space. Across the globe, our cross-functional teams create online gaming platforms as well as betting solutions that reach hundreds of thousands of users daily.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Your Mission</h1><p class="my-4 text-gray-700 leading-relaxed">As a Senior Product Manager, you will take a leading role in driving the tactical execution of our product initiatives. Your primary focus will be on delivering complex product features and enhancements that align with both customer needs and business goals.</p><p class="my-4 text-gray-700 leading-relaxed">You will work closely with engineering and design teams to ensure seamless execution and successful delivery of high-impact solutions.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You'll Do</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the product roadmap for your assigned area, balancing short-term priorities with long-term strategy.</li><li class="leading-relaxed">Set a clear vision for teams, building trust and empowering cross-functional collaboration to achieve larger goals.</li><li class="leading-relaxed">Regularly integrate user feedback and business goals into prioritization decisions, maintaining alignment with the product roadmap.</li><li class="leading-relaxed">Lead cross-functional teams through Agile best practices, including backlog management, sprint planning, reviews, retrospectives, and feature releases.</li><li class="leading-relaxed">Collaborate with stakeholders to translate strategic goals into actionable product initiatives.</li><li class="leading-relaxed">Strategically apply problem-solving frameworks to complex challenges, ensuring alignment with business objectives.</li><li class="leading-relaxed">Drive data-informed decision-making by analyzing key product performance metrics.</li><li class="leading-relaxed">Provide mentorship to junior product managers, supporting them through execution challenges.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You'll Bring</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience as a Product Manager, managing complex product initiatives.</li><li class="leading-relaxed">Strong strategic thinking with the ability to connect business goals to product execution.</li><li class="leading-relaxed">Proficiency in backlog management to keep Agile teams focused on delivering maximum value.</li><li class="leading-relaxed">Deep expertise in Agile frameworks (Scrum, Kanban), with a record of scaling and tailoring processes across multiple teams.</li><li class="leading-relaxed">Experience in release planning and delivering features in manageable increments.</li><li class="leading-relaxed">Excellent communication and stakeholder management skills, with the ability to influence across all levels of the organization.</li><li class="leading-relaxed">Strong analytical skills with experience using data to inform prioritization and evaluate success.</li><li class="leading-relaxed">Experience delivering large-scale, high-impact product solutions—ideally in gaming, e-commerce, or fintech.</li><li class="leading-relaxed">A strong customer-centric mindset and a passion for solving real user needs with innovative solutions.</li><li class="leading-relaxed">Ability to manage competing priorities and make complex decisions confidently.</li><li class="leading-relaxed">Experience working with third-party suppliers and partners when necessary.</li><li class="leading-relaxed">Capability to mentor junior product managers in Agile best practices.</li><li class="leading-relaxed">Strong leadership to guide cross-functional Agile teams.</li><li class="leading-relaxed">Clear communication of product vision and goals in an Agile context.</li><li class="leading-relaxed">Exceptional analytical and strategic thinking skills with the ability to translate data into insights.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Preferred Experience</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in high-transaction environments with complex user needs.</li><li class="leading-relaxed">Familiarity with advanced analytics tools to measure and optimize product performance.</li><li class="leading-relaxed">Background in B2B environments, managing client partnerships and aligning product strategy.</li><li class="leading-relaxed">Strong track record of building business cases for new product opportunities and expansion initiatives.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Scope & Expected Impact</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Directly responsible for the success of a specific product, its features, and initiatives.</li><li class="leading-relaxed">Operates within strategic parameters defined by senior leadership.</li><li class="leading-relaxed">Balances hands-on tactical execution with longer-term strategic planning to drive product success.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What's in it for you (Spain)</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Private life and health insurance for you and your family.</li><li class="leading-relaxed">Gym reimbursement.</li><li class="leading-relaxed">Four weeks per year to work from anywhere for eligible employees.</li><li class="leading-relaxed">Learning Pocket for personal development.</li><li class="leading-relaxed">A hybrid working model with flexible hours.</li><li class="leading-relaxed">3 volunteering paid days each year.</li><li class="leading-relaxed">Generous referral programme.</li><li class="leading-relaxed">25 days of annual leave.</li><li class="leading-relaxed">Private Pension Scheme (Opt-in).</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Excited about this opportunity?</h1><p class="my-4 text-gray-700 leading-relaxed">Scroll down to learn more about The Workshop!</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Our Beliefs and Commitment to You!</h1><p class="my-4 text-gray-700 leading-relaxed">We value creativity and innovation from our diverse team. The Workshop welcomes candidates of all genders, orientations, disabilities, races, ages, nationalities, and beliefs. Great ideas come from great people who thrive on being empowered to improve our products and processes!</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Our DNA:</h1><p class="my-4 text-gray-700 leading-relaxed">At The Workshop, we foster an inclusive and multicultural environment where diversity is celebrated. With more than 300 employees from 40 nationalities speaking nearly 30 languages, our offices in Málaga, Madrid and London focus on collaboration, knowledge-sharing, and well-being initiatives.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Our Culture:</h1><p class="my-4 text-gray-700 leading-relaxed">The spirit of play has always been part of our blueprint at The Workshop. Our journey began with a passion for reinventing the player experience. Today, we continue to build and deliver exceptional online betting products for our partners and their players. Excellence is our standard. We set the bar high for ourselves to deliver software and products that stand the test of time. With our signature rebellious spirit and a love for challenges, we are driven to solve the unsolvable. We don't just develop software; we build the future of online betting.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Why join</h1><p class="my-4 text-gray-700 leading-relaxed">Join our team and you will thrive in an environment led by:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Global Innovation:</strong> Join a dynamic company pioneering cutting-edge technology worldwide with an environment that encourages new ideas and continuous growth.</li><li class="leading-relaxed"><strong>Personal Growth:</strong> Explore new opportunities through internal mobility programs.</li><li class="leading-relaxed"><strong>Well-being Support:</strong> Benefit from initiatives promoting work-life balance and personal development.</li><li class="leading-relaxed"><strong>Community Impact:</strong> Influence the tech community inside and outside of The Workshop and mentor others as we shape the future together.</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.