Diligent Corporation

Technical Support Specialist

Client Success Advisor

Customer Success Specialist (Data Migration)

Deal Desk Team Lead

Product Manager

Deal Desk Specialist

Head of HR Business Partnering (Americas Region)

Diligent is seeking a Customer Support Specialist for Tier 1 support, handling client relationships by answering support calls, resolving issues, and ensuring client satisfaction. The role requires proficiency in articulating with both technical and non-technical staff, excellent customer service, superb communication skills, and a passion for helping people, especially senior executives globally. The specialist will diagnose and resolve technical and software issues, process call transactions, and follow up with customers.

Business Development Representative

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Us</h2><p class="my-4 text-gray-700 leading-relaxed">Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.</p><p class="my-4 text-gray-700 leading-relaxed">At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.</p><p class="my-4 text-gray-700 leading-relaxed">Learn more at diligent.com or follow us on <a href="https://www.linkedin.com/company/diligent-board-member-services/mycompany/verification/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">LinkedIn</a> and <a href="https://www.facebook.com/DiligentCorporation/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Facebook</a></p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Company</h2><p class="my-4 text-gray-700 leading-relaxed">Diligent is the world’s largest GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.</p><p class="my-4 text-gray-700 leading-relaxed">Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line.</p><p class="my-4 text-gray-700 leading-relaxed">Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Overview:</h2><p class="my-4 text-gray-700 leading-relaxed">We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>APAC Shift -3:30 AM</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services</li><li class="leading-relaxed">Gather customer’s information and determine the issue by evaluating and analyzing the symptoms</li><li class="leading-relaxed">Diagnose and resolve technical and software issues involving internet connectivity, login problems and more</li><li class="leading-relaxed">Research required information using available resources</li><li class="leading-relaxed">Follow standard processes and procedures</li><li class="leading-relaxed">Identify and escalate priority issues per Client specifications</li><li class="leading-relaxed">Redirect problems to appropriate resource</li><li class="leading-relaxed">Accurately process and record call transactions using a computer and designated CRM software</li><li class="leading-relaxed">Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business</li><li class="leading-relaxed">Organize ideas and communicate oral messages appropriate to listeners and situations</li><li class="leading-relaxed">Follow up and make scheduled call backs to customers where necessary</li><li class="leading-relaxed">Stay current with system information, changes and updates</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Experience/Skills</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1-3 years’ experience of phone-based Software Application/Technical Support/Customer Service supporting end users</li><li class="leading-relaxed">Excellent communication skills with internal stakeholders</li><li class="leading-relaxed">Experience of phone-based Software Application/Technical Support or call center experience supporting end users</li><li class="leading-relaxed">Proven problem-solving skills and technical aptitude</li><li class="leading-relaxed">Working knowledge of Windows OS and other major operating systems</li><li class="leading-relaxed">Superb communication and customer handling skills</li><li class="leading-relaxed">Ability to think on your feet in a highly demanding and fast moving environment</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What Diligent Offers You</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Creativity is ingrained in our culture.</strong> We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li><li class="leading-relaxed"><strong>We care about our people.</strong> Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few</li><li class="leading-relaxed"><strong>We have teams all over the world</strong>. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li><li class="leading-relaxed"><strong>Diversity is important to us.</strong> Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.</p><p class="my-4 text-gray-700 leading-relaxed">Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to <strong>work onsite at least 50% of the time.</strong> We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.</p><p class="my-4 text-gray-700 leading-relaxed">We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's <a href="https://www.diligent.com/company/eeo-policy/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">EEO Policy</a> and <a href="https://www.diligent.com/-/media/project/diligent/master/eeo-is-the-law-poster-eeocselfprintposter-and-ofccp-supplement-from-20170719.pdf?rev=96fafda8-f51d-44b6-a380-9af42898f526&hash=614AE342F4AB51A091EA3E15F84F7E49" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Know Your Rights</a>. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:recruitment@diligent.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitment@diligent.com</a>.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>To all recruitment agencies:</strong> Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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<p>Let's assess your Unity Skills 📋<br><br>- This assessment gives us an idea of your Unity fundamentals<br>- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.<br>- 9 questions: 9 Multiple Choice<br>- Minimum score needed to qualify: 80%<br>- Average time to complete: 5 to 10 minutes</p>

Amazon games 

Senior Developer - AI/ML Foundation, Amazon Games AI Research

Producer - Player Safety

Senior Game Engine Developer

Technical Art Director, Amazon Games Montréal

Technical Lead - Networking

Technical Lead - Graphics

level ai

Senior/Principal Product Manager

Bluevine India

IT Support Engineer II

miniclip

Senior Product Manager

Amazon Games is seeking a Senior Developer - AI/ML Foundation to lead the implementation of innovative Machine Learning (ML), Reinforcement Learning (RL), and Generative AI techniques for game development. This role involves bridging AI/ML science advancements with practical game development, creating reusable engine components, and driving AI technologies to enhance gameplay, optimize development workflows, and push interactive entertainment boundaries. The team focuses on AI innovation to transform gameplay experiences, enrich narratives, and provide creators with practical tools.

At Amazon Game Studios (AGS), we see gaming becoming the largest form of entertainment on Earth. Access to massive computing and communications has fuelled massive growth in the number of communities of players, broadcasters, viewers, fans and game developers of all sizes. At AGS, we are developing multiple AAA PC games in our Seattle and Irvine studios that harness the power of AWS and Twitch to create new community-driven game experiences. We are seeking the industry’s best to help us create, publish and support the multiple AAA PC games that we are developing.

Senior Technical Program Manager, Luna Prime Gaming Gen AI

Senior Machine Learning Scientist

Senior Developer - AI/ML Foundation

Technical Art Director

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">DESCRIPTION</h1><p class="my-4 text-gray-700 leading-relaxed">Amazon Games is seeking a highly effective Senior Developer - AI/ML Foundation to lead the implementation of innovative Machine Learning (ML), Reinforcement Learning (RL), and Generative AI techniques for game development applications. In this role, you will bridge the gap between our AI/ML science advancements and practical game development, creating reusable engine components and middleware. You will drive the development of AI technologies to enhance gameplay, optimize development workflows, and push the boundaries of interactive entertainment.</p><p class="my-4 text-gray-700 leading-relaxed">At Amazon Games, our ambition is to create bold new experiences that foster community in and around our games. Our team of game industry veterans develops AAA multiplayer games and original IPs, with teams in Seattle, Orange County, San Diego, Montreal, and Bucharest. Amazon Games, through its Studios, Publishing, and Prime Gaming divisions collaborating with external partners, aims to develop, publish, and deliver compelling AAA games and content experiences for gamers to discover.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key job responsibilities</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the design and development of robust, scalable, and reusable engine components that implement ML, RL, and Gen AI techniques that will be used by game teams using engines such as Unreal and Unity.</li><li class="leading-relaxed">Collaborate closely with Applied Scientists to translate their research and prototypes into production-ready game engine features.</li><li class="leading-relaxed">Develop a reusable middleware layer that facilitates the integration of AI technologies across multiple game projects and platforms.</li><li class="leading-relaxed">Collaborate with game teams to deliver AI-driven features into their workflows and game systems.</li><li class="leading-relaxed">Optimize AI implementation for performance, ensuring they meet the real-time requirements of game engines</li><li class="leading-relaxed">Contribute to the architecture and design of game systems that leverage AI technologies.</li><li class="leading-relaxed">Collaborate with other Amazon teams to identify and develop sharable AI technologies and tools.</li><li class="leading-relaxed">Stay current with advancements in game engine technologies, ML/RL/Gen AI, and their applications in gaming.</li><li class="leading-relaxed">Evaluate and integrate third-party AI solutions when appropriate, ensuring they meet our quality and performance standards.</li><li class="leading-relaxed">Mentor junior engineers and promote best practices in software engineering and AI implementation within the game development context.</li><li class="leading-relaxed">Champion the responsible implementation of AI in games, considering player experience, fairness, and potential biases.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">A day in the life</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You thrive in a collaborative environment where your decisions have significant impact and influence.</li><li class="leading-relaxed">You are passionate about building game experiences that delight players.</li><li class="leading-relaxed">You deliver great workflows, tools, and game innovations to your fellow developers and constantly seek improvement.</li><li class="leading-relaxed">You want to be part of something exciting and unique in the gaming ecosystem.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the team</h2><p class="my-4 text-gray-700 leading-relaxed">The Amazon Games Studio AI Research team focuses on artificial intelligence innovation in gaming. Our highly skilled, multi-discipline team works across Machine Learning, Reinforcement Learning, and Generative AI to reimagine game development. We work closely with first-party game developers and partner studios to bring creative visions to life. Our mission is to use AI responsibly to transform gameplay experiences, enrich narratives, and provide creators with practical tools to optimize their production pipelines.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">BASIC QUALIFICATIONS</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in Computer Science, Software Engineering, or related field</li><li class="leading-relaxed">8+ years of professional software development experience, with at least 3 years in game development</li><li class="leading-relaxed">Strong proficiency in C++ and experience with game engines (Unreal, Unity, or proprietary)</li><li class="leading-relaxed">5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience</li><li class="leading-relaxed">1+ year of AI/ML integration in games</li><li class="leading-relaxed">Experience in designing and developing reusable software components and APIs</li><li class="leading-relaxed">Experience as a mentor, tech lead or leading an engineering team</li><li class="leading-relaxed">Strong verbal and written communication skills, in French and and English; due to the nature of the role, which requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada, bilingual French and English is required for this position</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">PREFERRED QUALIFICATIONS</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Master’s degree in Computer Science, Software Engineering, or related field</li><li class="leading-relaxed">Experience working with ML frameworks (PyTorch, TensorFlow, etc.) and integrating them into game engines</li><li class="leading-relaxed">Experience with designing and deploying services and products that leverage generative AI models</li><li class="leading-relaxed">Experience with cloud-based AI services and their integration into game systems</li><li class="leading-relaxed">Familiarity with GPU programming and optimization techniques for AI in games</li><li class="leading-relaxed">Solid understanding of computer graphics, game physics, and real-time systems</li><li class="leading-relaxed">Shipped games that incorporate advanced AI techniques</li><li class="leading-relaxed">Contributed to open-source projects or game development tools</li><li class="leading-relaxed">Proven track record of leading complex software projects and mentoring junior engineers</li></ul><p class="my-4 text-gray-700 leading-relaxed">We know that your talent and skills can be expressed through a variety of relevant experiences. We encourage you to apply, even though you may not have all the qualifications listed.</p><p class="my-4 text-gray-700 leading-relaxed">Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.</p><p class="my-4 text-gray-700 leading-relaxed">Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.