Diligent Corporation

Client Success Advisor

Product Manager

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Diligent is seeking an experienced Client Success Advisor to manage key accounts, focusing on driving platform adoption and retention, and identifying expansion opportunities. This role is crucial to Diligent’s Customer Success retention strategy, leveraging a GTM approach that combines people, process, and technology. The advisor will serve clients by optimizing GRC platform functionality, assessing requirements, and collaborating on internal roadmaps to ensure proper understanding and increased usage of software solutions.

Customer Success Manager I

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Us</h2>Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.Learn more at diligent.com or follow us on <a href="https://www.linkedin.com/company/diligent-board-member-services/mycompany/verification/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">LinkedIn</a> and <a href="https://www.facebook.com/DiligentCorporation/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Facebook</a><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Overview</h2>Diligent is looking for an experienced Client Success Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are anything like the talented Client Success Advisors at Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The Client Success Advisor role is key to Diligent’s Customer Success retention strategy.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives.</li><li class="leading-relaxed">Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.</li><li class="leading-relaxed">Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform.</li><li class="leading-relaxed">Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.</li><li class="leading-relaxed">Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.</li><li class="leading-relaxed">Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Experience/Skills</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.</li><li class="leading-relaxed">Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.</li><li class="leading-relaxed">Minimum of 5-7 years of experience in a client-facing role withing the legal, audit, risk, or compliance industry.</li><li class="leading-relaxed">Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.</li><li class="leading-relaxed">Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.</li><li class="leading-relaxed">Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.</li><li class="leading-relaxed">Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.</li><li class="leading-relaxed">Willingness to travel to client sites.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What Diligent Offers You</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li><li class="leading-relaxed">We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few</li><li class="leading-relaxed">We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li><li class="leading-relaxed">Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li></ul>Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>At Relatient we’re on a mission to make access to healthcare simpler.We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.This position will be a hybrid role, working 3 days a week from our office in Amar Tech Park.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Essential Functions:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead module development efforts, ensuring high-quality, scalable, and secure solutions with minimal guidance.</li><li class="leading-relaxed">Mentor and support software engineers, providing technical guidance and fostering a culture of continuous learning.</li><li class="leading-relaxed">Design and develop resilient, secure, and scalable UI/UX and APIs using modern technologies.</li><li class="leading-relaxed">Collaborate with business partners, architects, and other teams to understand system requirements, prioritize work, and ensure seamless integration</li><li class="leading-relaxed">Leverages DevOps practices for continuous Integration and Continuous Deployment</li><li class="leading-relaxed">Collaborates with and across Agile teams to design, develop, test, implement and support technical solutions in full-stack development tools and technology.</li><li class="leading-relaxed">Own all aspects of the SDLC for both new and existing components.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Education & Experience Requirements:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s Degree in Computer Science, B.E./B.Tech, computer engineering, or equivalent required.</li><li class="leading-relaxed">9+ years of experience working in a software engineering role handling significant technical responsibilities of medium to high complexities</li><li class="leading-relaxed">Strong foundational awareness of Data structures, design patterns, web fundamentals.</li><li class="leading-relaxed">Previous experience producing dependable software using Java, Typescript and Angular</li><li class="leading-relaxed">Experience of working on Monolith as well as microservice based architectures.</li><li class="leading-relaxed">Strong knowledge of SQL and relational databases</li><li class="leading-relaxed">Previous experience building and consuming RESTful web APIs with Java based backend tech</li><li class="leading-relaxed">Knowledge of unit testing and integration testing</li><li class="leading-relaxed">Experience giving and receiving code reviews</li><li class="leading-relaxed">Knowledge and experience with Agile methodologies</li><li class="leading-relaxed">Understanding of build systems – Maven, Gradle etc.</li><li class="leading-relaxed">Excellent hands-on skills knowledge of AWS, Docker, and git</li><li class="leading-relaxed">Previous experience building and working with CI/CD pipelines</li><li class="leading-relaxed">Familiarity with the principles of Domain-Driven Design (DDD) preferred.</li><li class="leading-relaxed">Domain experience building software in a healthcare environment preferred.</li><li class="leading-relaxed">Domain experience building applications leveraging HL7 FHIR preferred.</li></ul>Ready to Join Relatient?If you're looking for work that matters and a team that makes it count, we'd love to hear from you!#LI-Hybrid#LI-AM1

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