Games For Love

Kids of Code Program Coordinator Volunteer

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The Kids of Code Program Coordinator Volunteer will develop and manage a program teaching coding to children aged 5-18.  Responsibilities include curriculum creation, working with interns and students (online and in-person), maintaining program quality, processing grants and applications, recruiting volunteers, and outreach to schools and community centers.  The program aims to teach one coding language in 90 days and expand into other areas.  The role requires strong technical skills, teaching experience, project management abilities, and excellent communication.  This is a volunteer position requiring 10-15 hours/week for at least 12 months.

<div itemprop="description"><section class="job-section" id="st-companyDescription"><div><h2 class="title">Company Description</h2></div><div class="wysiwyg">Games for Love is a 501 (c)(3) non-profit organization that works to ease suffering, save lives, and create sustainable futures for children. We believe in the concept of "distraction therapy" and bring the joy of gaming into the lives of our junior gamers in hospitals around the country. We plan to help 10 million kids in the next 5 years. We have a healthy ecosystem to achieve that goal with your intelligent contribution.</div></section><section class="job-section" id="st-jobDescription"><div><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities">Kids of Code teaches children 5 to 18 how to code in his little as 90 days. This program has many facets including online learning, in-person events (post covid), and technical curriculum.&nbsp;Our ideal candidate is attentive, motivated, and hard-working.Responsibilities:<ol><li>Build out program curriculum and program to impact as many children as possible</li><li>Work with interns to provide materials, and mentorship to students through online sessions</li><li>Maintain a level of quality and professionalism as a program working with children</li><li>Receive external applications, Process grants, and create codes for giveaway to appropriate organizations in our network</li><li>Having experience building a curriculum for students to create a valuable and impactful program is a plus</li><li>Recruit new volunteers, buildout volunteer staff for full coverage of programs</li><li>Outreach to schools, hospitals, community centers, homeless shelters, and after school programs to provide this program and allow for students to learn how to code in one language in as little as 90 days</li><li>While expanding the curriculum to other valuable areas</li></ol></div></section><section class="job-section" id="st-qualifications"><div><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications">Requirements:<ol><li>Ability to volunteer 10-15 hrs per week for a minimum of 12 months</li><li>Program or project management experience of 1 year or more</li><li>Having a strong technical background&nbsp;</li><li>Experience teaching code to others&nbsp;</li><li>Experience leading non-profit programs is a plus</li><li>Excellent communicator, both spoken and written</li><li>Strong analytical and strategic thinker</li></ol>Qualifying Attitude:<ul><li>You want to be part of something great that positively impacts society especially in times of crisis</li><li>You are proactive to collaborate remotely</li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives">Benefits:<ul><li>Work from anywhere on earth - 100% remote&nbsp;</li><li>Massive networking opportunities with 500+ members of our community</li><li>Level up your skills</li><li>OPT &amp; CPT programs</li><li>Make a big impact in the world</li><li>Have lots of fun partnering with passionate game developers</li><li>Join the mastermind group and learn from top game developers</li><li>Volunteer recognition &amp; awards</li></ul>Games for Love is an equal opportunity organization. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status, or any other legally protected status.&nbsp;</div></section></div>

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Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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