Grammarly

Customer Onboarding Manager

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This Customer Onboarding Manager role focuses on delivering value to customers by developing strong relationships, driving product adoption, and ensuring high customer satisfaction. The role involves managing multiple implementations, showcasing product features, and gathering customer insights. You will be instrumental in building new processes, optimizing the customer journey, and collaborating with sales, customer success, and product teams to drive long-term retention and growth for businesses worldwide.

Senior Manager, Workplace Experience, AMER

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800"><strong>The Opportunity</strong></h3><p class="my-4 text-gray-700 leading-relaxed">To achieve our ambitious goals, we’re looking for a Customer Onboarding Manager to join our Customer Onboarding team. This role will deliver value to our customers, develop strong relationships that drive adoption and high customer satisfaction, and gather customer insights to share with internal teams. The person in this role will drive multiple implementations for our customers, showcasing features and business impact, leading to a successful customer onboarding experience.</p><p class="my-4 text-gray-700 leading-relaxed">Our go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.</p><p class="my-4 text-gray-700 leading-relaxed">As a Customer Onboarding Manager, you will be instrumental in bringing our product to businesses worldwide. You will be part of our rapidly growing Customer Onboarding team, building new processes, onboarding our customers, and driving adoption and time-to-value while implementing a next-generation customer engagement motion that blends the best of proven approaches with rule-breaking ways to create an end-to-end approach that maximizes value for our clients.</p><p class="my-4 text-gray-700 leading-relaxed">You will work closely with our sales, customer success, and product teams to develop and execute onboarding strategies that optimize the customer journey and drive long-term customer retention and growth. Furthermore, in this role, you will:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Become the trusted advisor for our most significant and strategic customers, driving adoption of our product features, building relationships with key stakeholders, and delivering ROI and time-to-value quickly and efficiently.</li><li class="leading-relaxed">Continuously analyze and optimize the onboarding process to improve customer satisfaction, retention, ROI, value, and product adoption.</li><li class="leading-relaxed">Assess and understand our ever-changing customer needs and market trends to ensure our onboarding strategy remains relevant and practical.</li><li class="leading-relaxed">Work closely and collaborate with customer success, sales, product, and engineering teams to drive customer value quickly and effectively while helping to establish expansion paths.</li><li class="leading-relaxed">Be adaptable, easily navigate ambiguous situations, and pivot your approach when needed.</li><li class="leading-relaxed">Be resourceful and self-motivated, take initiative, work independently, and always look for new ways to improve skills and contribute to the team.</li><li class="leading-relaxed">Establish and develop deep cross-functional relationships within by partnering with key stakeholders, driving profound discovery, determining how we can help them meet their objectives and realize value, and creating a plan based on their goals.</li><li class="leading-relaxed">Have intense project management rigor and strong communication and presentation skills.</li><li class="leading-relaxed">Conduct regular account status reports, sharing metrics and insights to help identify new opportunities, highlight successes, bridge gaps, and ensure customers see ROI.</li><li class="leading-relaxed">Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800"><strong>Qualifications</strong></h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Has 2+ years of relevant experience in onboarding customers in professional services in a SaaS environment.</li><li class="leading-relaxed">Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.</li><li class="leading-relaxed">Can synthesize quantitative and qualitative data, make data-driven decisions, and use incomplete data to identify gaps and opportunities.</li><li class="leading-relaxed">Has a proven track record of delivering very high customer satisfaction scores.</li><li class="leading-relaxed">Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while empathizing with other teams’ processes and priorities.</li><li class="leading-relaxed">Relentlessly sets aggressive short-and long-term goals and possesses a strong internal drive to achieve them.</li><li class="leading-relaxed">Experience working with various stakeholders, from senior executives of large companies to technical stakeholders, managers, and end users.</li><li class="leading-relaxed">Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution.</li><li class="leading-relaxed">Uses systems such as a CRM to track all customer-related activities and deliverables, manage pipelines, and project revenue.</li><li class="leading-relaxed">Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.</li><li class="leading-relaxed">Has a general understanding of subscription business models, including freemium, free trial, account expansion, and upsells.</li><li class="leading-relaxed">Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.</li><li class="leading-relaxed">Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.</li><li class="leading-relaxed">Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.</li></ul>

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Hasbro seeks a Senior Accountant, SEC Reporting to join its Corporate Finance team. This highly visible role supports external financial reporting, including SEC filings (10-Q, 10-K, 8-K), and ensures compliance with accounting principles. The successful candidate will drive continuous improvement, research complex accounting issues, and assist with SOX compliance. This role requires a driven, innovative individual with strong communication and problem-solving skills, contributing to Hasbro's mission of entertaining and connecting generations.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job description</h2><p class="my-4 text-gray-700 leading-relaxed">At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We’re looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come.</p><p class="my-4 text-gray-700 leading-relaxed">Would you like to use your finance experience in a highly visible role to make a difference? We are looking for a Sr. Accountant, SEC Reporting to join our Corporate Finance team! Reporting to the Sr. Manager, SEC Reporting and Technical Accounting, this role will help develop and complete critical steps in financial reporting process and various other accounting processes. Success in this role requires being driven and innovative, with a strong work ethic and a leadership style characterized by a straightforward style, approachability, a team orientation, and teamwork!</p><p class="my-4 text-gray-700 leading-relaxed">This is a hybrid role and requires the ability to work onsite in our Pawtucket, RI office 3 days per week.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">A day in the life of the Sr. Accountant, SEC Reporting & Technical Accounting:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support external financial reporting process, including the preparation of external financial statements and disclosures as required by the Securities and Exchange Commission (Form 10-Q’s, Form 10-K’s, and Form 8-K’s).</li><li class="leading-relaxed">Support a continuous improvement by reviewing current processes and helping to suggest areas of improvement to facilitate a more efficient SEC and financial reporting process.</li><li class="leading-relaxed">Supervise and remain informed on new and proposed accounting and regulatory developments and evaluate their potential effect on the Company and its financial statements, including but not limited to items issued by the FASB, SEC and PCAOB.</li><li class="leading-relaxed">Work with the Finance organization to ensure the Company’s compliance with generally accepted accounting principles by consulting on issues and through technical accounting and reporting training.</li><li class="leading-relaxed">Conduct research and analysis of complex accounting issues and provide recommendations to management.</li><li class="leading-relaxed">Perform analysis and special projects, as required.</li><li class="leading-relaxed">Support SOX compliance and assist in the coordination of the annual audit and quarterly review activities of external auditors.</li><li class="leading-relaxed">Build relationships and regular communication with operational leaders to provide direct and timely assistance on matters that have accounting implications.</li><li class="leading-relaxed">Complete ad hoc projects assigned by senior management, including analysis of business operations, proposed accounting treatment of significant or unusual transactions, or other accounting and finance-related matters.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll Bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Accounting, a Certified Public Accountant designation is preferred.</li><li class="leading-relaxed">Minimum 4 years public accounting experience and/or public company experience. Big 4 experience preferred.</li><li class="leading-relaxed">Experience with SEC reporting.</li><li class="leading-relaxed">Strong knowledge of generally accepted accounting principles.</li><li class="leading-relaxed">Requires good written and verbal communication skills.</li><li class="leading-relaxed">Organized and detail oriented.</li><li class="leading-relaxed">Strong problem-solving skills.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company and benefits</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We are an Equal Opportunity / Affirmative Action Employer</h3><p class="my-4 text-gray-700 leading-relaxed">Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.</p><p class="my-4 text-gray-700 leading-relaxed">We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator.</p><p class="my-4 text-gray-700 leading-relaxed">The base salary range for this position is $82,700.00 to $124,100.00. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Comprehensive Benefits Package Includes:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health & Wellness: Medical, Dental, and Vision Insurance</li><li class="leading-relaxed">Time Off to Recharge: Paid Vacation & Holidays</li><li class="leading-relaxed">Financial Well-being: Generous 401(k) Match</li><li class="leading-relaxed">Life & Family Support: Paid Parental Leave</li><li class="leading-relaxed">Giving Back: Volunteer & Employee Giving Programs</li><li class="leading-relaxed">Level Up Your Skills: Tuition Reimbursement</li><li class="leading-relaxed">Exclusive Perks: Product Discounts & More!</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.