Grammarly

Recruiting Coordinator

Sr. Customer Success Manager, Grammarly for Education (CDT or EDT only)

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Grammarly is seeking a Recruiting Coordinator to join its Recruiting Team. This full-time, hybrid role involves more than just scheduling, focusing on creating equitable and delightful candidate experiences and contributing to strategic recruiting initiatives. The coordinator will work cross-functionally with recruiters, hiring managers, and interviewers to ensure a candidate-centric and continuously improving hiring process, requiring on-site collaboration two days a week.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Grammarly</h3><a href="http://grammarly.com/about" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Grammarly</a> is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Opportunity</h3>To achieve our ambitious goals, we’re looking for a Recruiting Coordinator to join our Recruiting Team. This role is more than just scheduling interviews. You’ll help us create equitable and delightful candidate experiences while also contributing to strategic recruiting initiatives. You’ll work cross-functionally with recruiting, hiring managers, and interviewers, ensuring our hiring process is candidate-centric and continuously improving. This is a full-time position, and we’re looking for someone who is excited to be a trusted partner in a collaborative, mission-driven environment, and who will be on-site at least 2 days a week.As a Recruiting Coordinator, you will:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage end-to-end interview scheduling for phone, virtual, and in-person interviews with precision and care.</li><li class="leading-relaxed">Host on-site candidates and act as the face of Grammarly during office visits.</li><li class="leading-relaxed">Provide timely, empathetic candidate communication that reflects Grammarly’s people-first culture.</li><li class="leading-relaxed">Partner with recruiters and hiring managers to monitor pipeline progress and adjust schedules dynamically.</li><li class="leading-relaxed">Support recruiting programs, including interviewer training and candidate feedback quality initiatives.</li><li class="leading-relaxed">Audit and maintain Greenhouse data hygiene while upholding documentation best practices.</li><li class="leading-relaxed">Participate in and sometimes lead internal Talent Acquisition projects tied to Grammarly’s growth roadmap (e.g., tools rollout, onboarding workflows).</li><li class="leading-relaxed">Drive consistency in processes while adapting to the unique needs of each role and team.</li><li class="leading-relaxed">Track and report on scheduling efficiency and candidate experience metrics to identify opportunities for improvement.</li><li class="leading-relaxed">Proactively identify and suggest enhancements to recruiting processes, tools, and workflows.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong organizational skills and the ability to manage competing priorities with accuracy and calm under pressure.</li><li class="leading-relaxed">A detail-oriented mindset with a commitment to process excellence and data accuracy.</li><li class="leading-relaxed">Excellent written and verbal communication skills, with a people-first approach to interactions.</li><li class="leading-relaxed">Proven ability to collaborate effectively across multiple teams and stakeholders.</li><li class="leading-relaxed">Comfort with fast-paced environments and dynamic scheduling needs.</li><li class="leading-relaxed">Familiarity with applicant tracking systems (Greenhouse, Ashby, Modernloop experience a plus).</li><li class="leading-relaxed">Curiosity and eagerness to learn, with an interest in growing within Talent Acquisition or broader People Operations.</li><li class="leading-relaxed">Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.</li><li class="leading-relaxed">Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.</li><li class="leading-relaxed">Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Compensation and Benefits</h3>Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)</li><li class="leading-relaxed">Disability and life insurance options</li><li class="leading-relaxed">401(k) and RRSP matching</li><li class="leading-relaxed">Paid parental leave</li><li class="leading-relaxed">20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time</li><li class="leading-relaxed">Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)</li><li class="leading-relaxed">Annual professional development budget and opportunities</li></ul>Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.United States:Zone 1: $78,000 – $108,000/year (USD)LI-Hybrid

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The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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Salesforce Support Specialist / Analyst

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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