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National Account Manager – Waitrose

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As a National Account Manager at ZOE, you will be responsible for managing the day-to-day relationship with Waitrose, ensuring that performance targets and retail KPIs are exceeded. You will develop and execute a retail growth strategy across UK grocery and high street retailers, which includes leading expansion into new retail partners. This role involves working closely with the operations, supply chain, and marketing teams to guarantee seamless forecasting, product availability, and delivery, while also analyzing retail performance data and creating compelling sales tools and promotional strategies. The role emphasizes managing relationships with existing partners rather than generating new business.

<div><b><span style="font-size: 12pt">We Are Redefining How People Approach Their Health</span></b></div><div><br></div><div><b>ZOE</b> is the science and nutrition company leading a movement to transform the health of millions.</div><div><br></div><div>We exist because the food we eat is making us sick. Most of what we are taught about food is wrong.</div><div><br></div><div>ZOE runs the world’s largest nutrition science study to find scientifically proven solutions.</div><div>Our randomised controlled trial of ZOE proves that if you eat the right food for your body, you can feel healthier in weeks and be on track for more healthy years.</div><div><br></div><div>ZOE can change the way you eat, feel, and live. We host world-leading scientists on our podcast and bring proven science to your plate with Daily30+, our 30+ plant supplement.</div><div><br></div><div>Over 100,000 people rely on ZOE Membership, our personalised nutrition program, to make smarter food choices. ZOE Membership turns complex science into clear step-by-step actions, helping you improve your health with every meal.</div><div><br></div><div>ZOE means life — and you can change your life with food.</div><div><br></div><div>Visit our <a href="https://joinzoe.notion.site/Working-at-ZOE-We-Are-Hiring-8b8954cb8b50419e8f7d87b9ea176e1f">career page</a> and become a ZOEntist 🚀</div><div><br></div><div><b>About the role</b></div><div><br></div><div>We’re looking for a <b>National Account Manager – Waitrose</b> with a sharp commercial mindset and a passion for bringing science-backed products to consumers. In this high-impact role, you’ll be at the forefront of ZOE’s Daily30 retail expansion—leading our partnership with Waitrose while unlocking new opportunities across supermarkets and retail channels.</div><div>This is your chance to shape strategy, drive growth, and make a real impact as we scale. From negotiating top-tier retail listings to ensuring standout in-store execution, you’ll be a key player in making Daily30 a household name.</div><div>You’ll report directly to the General Manager of Daily30, collaborating with operations, supply chain, and our S&amp;OP team to make sure we scale successfully and seamlessly in retail.</div><div><br></div><div><br></div><div><b><i>Please note: This is not a sales role. It focuses on managing and nurturing relationships with existing partners rather than generating new business. As such, this position does not include commission or bonus as part of the compensation package.</i></b></div><div><h3>What you’ll be doing…</h3><ul class="posting-requirements plain-list"><ul><li>Own and manage the day-to-day relationship with our key account, Waitrose, ensuring we exceed performance targets and retail KPIs.</li><li>Develop and execute an ambitious retail growth strategy across UK grocery and high street retailers.</li><li>Lead expansion into new retail partners — from identifying opportunities, pitching with confidence, and negotiating winning deals.</li><li>Work closely with the operations and supply chain team to guarantee seamless  forecasting and product availability and delivery into retailers.</li><li>Work with marketing and in-store teams to deliver compelling campaigns and drive velocity on shelf. You’ll have experience delivering</li><li>Analyse retail performance and category data to make informed commercial decisions.</li><li>Create compelling sales tools, retailer decks, and promotional strategies that set ZOE apart. You’ll own and drive the retail calendar and model out promotional plans with the FP&amp;A team and GM.</li><li>Drive customer insights for the retail channel</li><li>Create the retail to D2C communications flow to ensure we incentivise and communicate to retail customers to subscribe on <a class="postings-link" href="http://zoe.com">zoe.com</a></li><li>Champion the voice of retail within ZOE, bringing customer insights back to  shape our product and go-to-market strategy.</li></ul></ul></div><div><h3>We think this role would be a great fit if you…</h3><ul class="posting-requirements plain-list"><ul><li>Have 3+ years experience in account management, ideally in Fast-Moving Consumer Good<b>s</b>, supplements, or health &amp; wellness categories.</li><li>Have managed and grown UK retail accounts — ideally including Waitrose or other major grocery retailers.</li><li>Are confident in commercial negotiations and can lead these from modelling to agreement.</li><li>Thrive in a fast-paced, startup environment and is excited to build something from the ground up.</li><li>Have experience  working cross-functionally with ops, marketing, and product teams</li><li>Are  passionate about health, science, and consumer well-being.</li><li>Proactive, organised, and thrives when managing  multiple priorities.</li><div><br></div><div>If you’re ready to help bring ZOE to even more people and make a real impact, we’d love to hear from you! Apply today and let’s shape the future of health together. 🚀</div></ul></ul></div><div>The experience, skills, and attributes listed above reflect what we believe will contribute to success in this role. If you're passionate about ZOE and the opportunity, but don't meet 100% of the criteria, we still encourage you to apply. We are committed to supporting growth and are happy to offer up-skilling opportunities where possible.</div><div><br></div><div><b>Remote Philosophy</b></div><div>ZOE is a remote-first company, meaning remote work isn’t just an option — it’s how we work best. We are intentional about building a distributed, high-performing team where collaboration, trust, and flexibility thrive.</div><div>We design our workflows around asynchronous communication and shared documentation to support autonomy, focus, and cross-timezone collaboration. While our teams work independently, connection and teamwork remain central to how we operate — through regular rituals, meaningful virtual interactions, and in-person gatherings every quarter. These include team offsites and a yearly company-wide retreat to build relationships, spark creativity, and have fun together.</div><div>Being remote-first also means we value outcomes over hours and trust our team members to manage their work in a way that suits their unique rhythm and responsibilities. This approach allows us to support a truly flexible work environment, while staying aligned with our mission and values.</div><div>At ZOE, working remotely doesn’t mean working alone — it means being empowered, supported, and connected, wherever you are.</div><div><br></div><div><b>Compensation Philosophy</b></div><div>We are committed to offering competitive and equitable compensation that reflects the value of each role and aligns with regional labor market standards. Our approach to compensation goes beyond just base salary — we offer a comprehensive package that includes base pay and stock options, ensuring that every team member is rewarded for their contributions to the company’s growth and success.</div><div>We believe that building a thriving team requires not only providing fair and competitive compensation but also fostering an environment where success is shared collectively. Our total compensation package is designed to support the well-being of our employees, recognise their individual contributions, and empower them to grow alongside ZOE.</div><div><br></div><div><b>Benefits &amp; Perks</b></div><div>We understand the significant role our benefits play in motivating, inspiring and safeguarding our employees' well-being. Our benefits strategy is thoughtfully designed to echo our mission and values, recognising the diverse needs arising from different life stages of our ZOEntists.</div><div>Our approach to benefits takes an inclusive and flexible view of both personal and professional growth. From competitive health insurance and wellness packages to inclusive parental policies, building connection, and tailored professional development programs, we've got you covered.</div><div>At ZOE, we continue to build a benefits package that invests in our team members’ long-term personal and professional growth and wellbeing, adding to this list as it evolves.</div><div><br></div><div><b>Equal opportunities</b></div><div>We are committed to fostering a diverse and inclusive team where every individual can bring their authentic self to work. We believe that this is key to our success and are dedicated to positively impacting the tech industry. As part of our commitment to equal opportunities, we encourage candidates from underrepresented backgrounds to apply. We ensure a respectful and inclusive environment for all and do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. If you require any accommodations during the interview process, please feel free to inform us, and we will make every effort to support your needs.</div>

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