Net ease games

IT Support Specialist

AI Engineer

Senior Animation Engineer

As an IT Support Specialist, you will provide technical support to internal customers, focusing on efficiency and continuous improvement. Responsibilities include troubleshooting applications, diagnosing hardware issues, and proposing solutions. You will also manage PC preparation, hardware support, and IT asset management, ensuring data accuracy in the ITAM system. You will work with a team of senior technologists and support incidents. Furthermore, you will minimize service disruptions, interact with customers, and maintain documentation.

<div> As an IT Support Specialist of our IT team in North America, your main responsibilities will be to provide technical support to our internal customers. In details, desktop support professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement. <h2>Responsibilities:</h2> <ul> <li>Provide senior level technical support to assigned clients including game studios, function department, mainly about general application troubleshooting, complicated hardware issue diagnosis, requirement analyze and solution proposal provision Track computer system issues through to resolution, within agreed time limits</li> <li>Provide technical support to projects, play tech leader role in team to deliver project outcomes</li> <li>On-site PC preparation for new user, hardware and software issue troubleshooting, hardware shipping and receiving from remote user</li> <li>Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements</li> <li>IT assets on-site management. Keep assets data up to date in ITAM system</li> <li>Working with a team of motivated and engaged senior technologists, driving high performance and morale</li> <li>Support in areas of incidents, and high value services with a focus on customer experience</li> <li>Work to minimize the impact of service disruption to customers and clients during outage situations</li> <li>Interact with customers and leadership in order to understand their needs and maintain business relationships</li> <li>Reviewing ongoing tickets and tasks of IT operations and rectifying any issues Create and update documentation pertaining to deployments</li> </ul> <h2>Required Qualifications:</h2> <ul> <li>3-5 Years demonstrated working knowledge of Microsoft Windows desktop operating systems</li> <li>3-5 Years demonstrated working knowledge of Microsoft Office products</li> <li>3-5 Years demonstrated working knowledge of desktop and laptop hardware from multiple manufactures (HP, Dell, etc.) - Game and art design studio experience preferred</li> <li>1-2 Years of experience in a Customer-Service related role</li> <li>1-2 Years Asset Management techniques</li> <li>Excellent communication and organizational skills. Must be able to speak and write fluently English, French an asset</li> </ul> <h2>Desired Qualifications</h2> <ul> <li>Microsoft Active Directory</li> <li>Basic knowledge of operating system/software deployment tools, such as Microsoft Auto Pilot</li> <li>Understand concept and process of ITIL framework, incident management, change control</li> <li>Mac based technical support troubleshooting initiatives</li> <li>Knowledge and experience on M365 platform implementation and management including Exchange, OneDrive, Teams, Security tools</li> </ul> &nbsp; [French Version] En tant que Spécialiste du Support Informatique au sein de notre équipe IT en Amérique du Nord, vos principales responsabilités seront de fournir un support technique à nos clients internes. De manière plus précise, les professionnels du support informatique exécutent des processus métier techniques ou répétitifs avec un accent sur l'efficacité, la qualité dès la première intervention, et l’amélioration continue des processus. <h3 data-start="494" data-end="519">Responsabilités :</h3> <ul data-start="520" data-end="2223"> <li data-start="520" data-end="823"> Fournir un support technique de niveau senior aux clients assignés, y compris les studios de jeux et les départements fonctionnels, principalement concernant le dépannage des applications générales, le diagnostic des problèmes matériels complexes, l’analyse des besoins et la proposition de solutions. </li> <li data-start="824" data-end="910"> Suivre les incidents informatiques jusqu’à leur résolution dans les délais convenus. </li> <li data-start="911" data-end="1059"> Fournir un soutien technique dans le cadre de projets, jouer un rôle de leader technique au sein de l’équipe pour assurer la réussite des projets. </li> <li data-start="1060" data-end="1241"> Préparer les PC sur site pour les nouveaux utilisateurs, résoudre les problèmes matériels et logiciels, gérer l’envoi et la réception de matériel pour les utilisateurs à distance. </li> <li data-start="1242" data-end="1492"> Gérer le cycle de vie de l’infrastructure des postes de travail, incluant les installations, la mise en œuvre, l’exploitation, le support, le service et la mise hors service des postes de travail, ordinateurs portables et équipements de téléphonie. </li> <li data-start="1493" data-end="1597"> Gérer les actifs informatiques sur site. Maintenir les données des actifs à jour dans le système ITAM. </li> <li data-start="1598" data-end="1715"> Travailler au sein d’une équipe de technologues expérimentés et engagés, favoriser la performance et la motivation. </li> <li data-start="1716" data-end="1849"> Apporter un support dans les domaines des incidents et des services à forte valeur ajoutée, avec un accent sur l’expérience client. </li> <li data-start="1850" data-end="1933"> Réduire l’impact des interruptions de service pour les clients durant les pannes. </li> <li data-start="1934" data-end="2063"> Interagir avec les clients et les responsables pour comprendre leurs besoins et maintenir de bonnes relations professionnelles.</li> <li data-start="2064" data-end="2158"> Revoir les tickets et tâches en cours des opérations IT et résoudre les éventuels problèmes. </li> <li data-start="2159" data-end="2223"> Créer et mettre à jour la documentation liée aux déploiements. </li> </ul> <h3 data-start="2225" data-end="2258">Qualifications requises :</h3> <ul data-start="2259" data-end="2922"> <li data-start="2259" data-end="2365"> 3 à 5 ans d’expérience avérée avec les systèmes d’exploitation Microsoft Windows pour postes de travail. </li> <li data-start="2366" data-end="2433"> 3 à 5 ans d’expérience avérée avec les produits Microsoft Office. </li> <li data-start="2434" data-end="2643"> 3 à 5 ans d’expérience avérée avec le matériel de postes de travail et ordinateurs portables de différents fabricants (HP, Dell, etc.) – une expérience en studio de jeux ou de design artistique est un atout. </li> <li data-start="2644" data-end="2721"> 1 à 2 ans d’expérience dans un rôle en lien avec le service à la clientèle. </li> <li data-start="2722" data-end="2782"> 1 à 2 ans de pratique en gestion des actifs informatiques. </li> <li data-start="2783" data-end="2922"> Excellentes compétences en communication et en organisation. Maîtrise de l’anglais parlé et écrit obligatoire ; le français est un atout. </li> </ul> <h3 data-start="2924" data-end="2959">Qualifications souhaitées :</h3> <ul data-start="2960" data-end="3434"> <li data-start="2960" data-end="3005"> Connaissance de Microsoft Active Directory. </li> <li data-start="3006" data-end="3122"> Connaissances de base en outils de déploiement de systèmes/exploitations logiciels, tels que Microsoft Auto Pilot. </li> <li data-start="3123" data-end="3227"> Compréhension des concepts et processus du cadre ITIL, gestion des incidents, gestion des changements. </li> <li data-start="3228" data-end="3283"> Expérience en dépannage de support technique sur Mac. </li> <li data-start="3284" data-end="3434"> Connaissances et expérience dans la mise en œuvre et la gestion de la plateforme M365, incluant Exchange, OneDrive, Teams et les outils de sécurité. </li> </ul> </div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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