Net ease games

IT Support Specialist

AI Engineer

Senior Animation Engineer

As an IT Support Specialist, you will provide technical support to internal customers, focusing on efficiency and continuous improvement. Responsibilities include troubleshooting applications, diagnosing hardware issues, and proposing solutions. You will also manage PC preparation, hardware support, and IT asset management, ensuring data accuracy in the ITAM system. You will work with a team of senior technologists and support incidents. Furthermore, you will minimize service disruptions, interact with customers, and maintain documentation.

<div> As an IT Support Specialist of our IT team in North America, your main responsibilities will be to provide technical support to our internal customers. In details, desktop support professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement. <h2>Responsibilities:</h2> <ul> <li>Provide senior level technical support to assigned clients including game studios, function department, mainly about general application troubleshooting, complicated hardware issue diagnosis, requirement analyze and solution proposal provision Track computer system issues through to resolution, within agreed time limits</li> <li>Provide technical support to projects, play tech leader role in team to deliver project outcomes</li> <li>On-site PC preparation for new user, hardware and software issue troubleshooting, hardware shipping and receiving from remote user</li> <li>Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements</li> <li>IT assets on-site management. Keep assets data up to date in ITAM system</li> <li>Working with a team of motivated and engaged senior technologists, driving high performance and morale</li> <li>Support in areas of incidents, and high value services with a focus on customer experience</li> <li>Work to minimize the impact of service disruption to customers and clients during outage situations</li> <li>Interact with customers and leadership in order to understand their needs and maintain business relationships</li> <li>Reviewing ongoing tickets and tasks of IT operations and rectifying any issues Create and update documentation pertaining to deployments</li> </ul> <h2>Required Qualifications:</h2> <ul> <li>3-5 Years demonstrated working knowledge of Microsoft Windows desktop operating systems</li> <li>3-5 Years demonstrated working knowledge of Microsoft Office products</li> <li>3-5 Years demonstrated working knowledge of desktop and laptop hardware from multiple manufactures (HP, Dell, etc.) - Game and art design studio experience preferred</li> <li>1-2 Years of experience in a Customer-Service related role</li> <li>1-2 Years Asset Management techniques</li> <li>Excellent communication and organizational skills. Must be able to speak and write fluently English, French an asset</li> </ul> <h2>Desired Qualifications</h2> <ul> <li>Microsoft Active Directory</li> <li>Basic knowledge of operating system/software deployment tools, such as Microsoft Auto Pilot</li> <li>Understand concept and process of ITIL framework, incident management, change control</li> <li>Mac based technical support troubleshooting initiatives</li> <li>Knowledge and experience on M365 platform implementation and management including Exchange, OneDrive, Teams, Security tools</li> </ul> &nbsp; [French Version] En tant que Spécialiste du Support Informatique au sein de notre équipe IT en Amérique du Nord, vos principales responsabilités seront de fournir un support technique à nos clients internes. De manière plus précise, les professionnels du support informatique exécutent des processus métier techniques ou répétitifs avec un accent sur l'efficacité, la qualité dès la première intervention, et l’amélioration continue des processus. <h3 data-start="494" data-end="519">Responsabilités :</h3> <ul data-start="520" data-end="2223"> <li data-start="520" data-end="823"> Fournir un support technique de niveau senior aux clients assignés, y compris les studios de jeux et les départements fonctionnels, principalement concernant le dépannage des applications générales, le diagnostic des problèmes matériels complexes, l’analyse des besoins et la proposition de solutions. </li> <li data-start="824" data-end="910"> Suivre les incidents informatiques jusqu’à leur résolution dans les délais convenus. </li> <li data-start="911" data-end="1059"> Fournir un soutien technique dans le cadre de projets, jouer un rôle de leader technique au sein de l’équipe pour assurer la réussite des projets. </li> <li data-start="1060" data-end="1241"> Préparer les PC sur site pour les nouveaux utilisateurs, résoudre les problèmes matériels et logiciels, gérer l’envoi et la réception de matériel pour les utilisateurs à distance. </li> <li data-start="1242" data-end="1492"> Gérer le cycle de vie de l’infrastructure des postes de travail, incluant les installations, la mise en œuvre, l’exploitation, le support, le service et la mise hors service des postes de travail, ordinateurs portables et équipements de téléphonie. </li> <li data-start="1493" data-end="1597"> Gérer les actifs informatiques sur site. Maintenir les données des actifs à jour dans le système ITAM. </li> <li data-start="1598" data-end="1715"> Travailler au sein d’une équipe de technologues expérimentés et engagés, favoriser la performance et la motivation. </li> <li data-start="1716" data-end="1849"> Apporter un support dans les domaines des incidents et des services à forte valeur ajoutée, avec un accent sur l’expérience client. </li> <li data-start="1850" data-end="1933"> Réduire l’impact des interruptions de service pour les clients durant les pannes. </li> <li data-start="1934" data-end="2063"> Interagir avec les clients et les responsables pour comprendre leurs besoins et maintenir de bonnes relations professionnelles.</li> <li data-start="2064" data-end="2158"> Revoir les tickets et tâches en cours des opérations IT et résoudre les éventuels problèmes. </li> <li data-start="2159" data-end="2223"> Créer et mettre à jour la documentation liée aux déploiements. </li> </ul> <h3 data-start="2225" data-end="2258">Qualifications requises :</h3> <ul data-start="2259" data-end="2922"> <li data-start="2259" data-end="2365"> 3 à 5 ans d’expérience avérée avec les systèmes d’exploitation Microsoft Windows pour postes de travail. </li> <li data-start="2366" data-end="2433"> 3 à 5 ans d’expérience avérée avec les produits Microsoft Office. </li> <li data-start="2434" data-end="2643"> 3 à 5 ans d’expérience avérée avec le matériel de postes de travail et ordinateurs portables de différents fabricants (HP, Dell, etc.) – une expérience en studio de jeux ou de design artistique est un atout. </li> <li data-start="2644" data-end="2721"> 1 à 2 ans d’expérience dans un rôle en lien avec le service à la clientèle. </li> <li data-start="2722" data-end="2782"> 1 à 2 ans de pratique en gestion des actifs informatiques. </li> <li data-start="2783" data-end="2922"> Excellentes compétences en communication et en organisation. Maîtrise de l’anglais parlé et écrit obligatoire ; le français est un atout. </li> </ul> <h3 data-start="2924" data-end="2959">Qualifications souhaitées :</h3> <ul data-start="2960" data-end="3434"> <li data-start="2960" data-end="3005"> Connaissance de Microsoft Active Directory. </li> <li data-start="3006" data-end="3122"> Connaissances de base en outils de déploiement de systèmes/exploitations logiciels, tels que Microsoft Auto Pilot. </li> <li data-start="3123" data-end="3227"> Compréhension des concepts et processus du cadre ITIL, gestion des incidents, gestion des changements. </li> <li data-start="3228" data-end="3283"> Expérience en dépannage de support technique sur Mac. </li> <li data-start="3284" data-end="3434"> Connaissances et expérience dans la mise en œuvre et la gestion de la plateforme M365, incluant Exchange, OneDrive, Teams et les outils de sécurité. </li> </ul> </div>

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Flexera Software

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The Senior Director of Cloud Engineering will lead a global engineering organization focused on SaaS applications, reporting to the VP of Engineering. This role involves driving team performance, utilizing Agile methodologies, modernizing the SaaS platform, leading technical innovation, and growing the engineering organization. Responsibilities include mentoring, collaborating with Product Management, and advocating for the Revenera Platform, ensuring alignment with company goals. The role requires a focus on scalability, technical excellence, and reliability of SaaS solutions. Key duties involve leading high-performing teams, guiding the development of new solutions, and fostering strategic partnerships. The candidate will also need to mentor and coach engineering leaders.

How We Roll - Our Culture is built on these Core ValuesCandorTell it like it is — solve problems by dealing with them head onPassionWhat we do may not be for everyone, but we devour it and love making our customers successfulProfessionalism and EthicsAnyone can just "have a job" — we look for people that strive to “go pro”Keep ScoreAccountability and transparency are vitally importantCelebrate SuccessLife is short and we work hard to keep our company operating at a high levelGive BackWe expect to give back to the communities in which we do business

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Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.We’re transforming the software industry.  We’re Flexera.  With&nbsp;more than 50,000 customers&nbsp;across the world, we’re achieving&nbsp;that goal.&nbsp;But&nbsp;we know&nbsp;we can’t do any of that without our team.&nbsp;&nbsp;Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why&nbsp;we’re consistently recognized by Gartner, Forrester and IDC&nbsp;as a category leader in the marketplace.&nbsp;Learn more at&nbsp;flexera.comWe are seeking an accomplished Senior Director of Cloud Engineering to lead a high-performing, globally distributed engineering organization focused on our SaaS applications. This role will report directly to the VP of Engineering and will be responsible for driving the performance and growth of a diverse team of architects and Software Engineers.As a leader passionate about high-performing teams and Agile methodologies, you will collaborate closely with senior leaders in Product Management, Operations, and Customer Value to drive the vision and execution of world-class solutions in entitlement management, usage management, and compliance/licensing.Key Responsibilities:<ul><li>Drive Team Performance: Lead and cultivate a high-performing engineering organization focused on delivering exceptional SaaS solutions. Foster a culture of ownership, excellence, and agility within the team.</li><li>Agile Leadership: Apply your deep expertise in Agile methodologies to enhance team efficiency, drive continuous improvement, and ensure the smooth execution of development processes.</li><li>Modernize SaaS Products: Spearhead the modernization of our SaaS platform to solidify our leadership in software monetization and support our customers in scaling their business.</li><li>Innovative Technical Leadership: Guide the development of new solutions and integrations that expand our portfolio and accelerate customer adoption. Define and execute a technical ecosystem strategy that supports faster integration. Grow the Engineering Organization: Define and instill a strong engineering culture, attracting top talent, and delivering high-quality, reliable software solutions. 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Proven ability to solve complex technical challenges.</li><li>Extensive experience motivating, mentoring, and scaling B2B enterprise and SaaS teams, fostering high levels of performance and collaboration.</li><li>Hands-on experience with building, maintaining, and running large-scale data systems, including transactional and analytic databases.</li><li>Proven track record of managing global teams (50-150+ engineers), including in regions like North America, India, and Europe.</li><li>Passionate about B2B technology, platforms, and continuous technology improvement. Demonstrated hands-on leadership in evolving and scaling technical products.</li><li>Consistently delivers on objectives at scale, empowering teams to make quality decisions and improve product performance. </li><li>Strong communication skills with the ability to engage customers, stakeholders, and especially engineering teams.</li><li>Ability to drive and communicate technical strategy effectively at all levels, while balancing a hands-on approach and maintaining a broad perspective.</li></ul><div>Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI&nbsp;(Diversity, Equity, and Inclusion)&nbsp;council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.</div><div>We encourage candidates requiring accommodations to please let us know by emailing&nbsp;<a href="mailto:careers@flexera.com" target="_blank" rel="noopener noreferrer">careers@flexera.com</a>.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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