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As an IT Support Specialist, you will provide technical support to internal customers, focusing on efficiency and continuous improvement. Responsibilities include troubleshooting applications, diagnosing hardware issues, and proposing solutions. You will also manage PC preparation, hardware support, and IT asset management, ensuring data accuracy in the ITAM system. You will work with a team of senior technologists and support incidents. Furthermore, you will minimize service disruptions, interact with customers, and maintain documentation.

<div> As an IT Support Specialist of our IT team in North America, your main responsibilities will be to provide technical support to our internal customers. In details, desktop support professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement. <h2>Responsibilities:</h2> <ul> <li>Provide senior level technical support to assigned clients including game studios, function department, mainly about general application troubleshooting, complicated hardware issue diagnosis, requirement analyze and solution proposal provision Track computer system issues through to resolution, within agreed time limits</li> <li>Provide technical support to projects, play tech leader role in team to deliver project outcomes</li> <li>On-site PC preparation for new user, hardware and software issue troubleshooting, hardware shipping and receiving from remote user</li> <li>Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements</li> <li>IT assets on-site management. Keep assets data up to date in ITAM system</li> <li>Working with a team of motivated and engaged senior technologists, driving high performance and morale</li> <li>Support in areas of incidents, and high value services with a focus on customer experience</li> <li>Work to minimize the impact of service disruption to customers and clients during outage situations</li> <li>Interact with customers and leadership in order to understand their needs and maintain business relationships</li> <li>Reviewing ongoing tickets and tasks of IT operations and rectifying any issues Create and update documentation pertaining to deployments</li> </ul> <h2>Required Qualifications:</h2> <ul> <li>3-5 Years demonstrated working knowledge of Microsoft Windows desktop operating systems</li> <li>3-5 Years demonstrated working knowledge of Microsoft Office products</li> <li>3-5 Years demonstrated working knowledge of desktop and laptop hardware from multiple manufactures (HP, Dell, etc.) - Game and art design studio experience preferred</li> <li>1-2 Years of experience in a Customer-Service related role</li> <li>1-2 Years Asset Management techniques</li> <li>Excellent communication and organizational skills. Must be able to speak and write fluently English, French an asset</li> </ul> <h2>Desired Qualifications</h2> <ul> <li>Microsoft Active Directory</li> <li>Basic knowledge of operating system/software deployment tools, such as Microsoft Auto Pilot</li> <li>Understand concept and process of ITIL framework, incident management, change control</li> <li>Mac based technical support troubleshooting initiatives</li> <li>Knowledge and experience on M365 platform implementation and management including Exchange, OneDrive, Teams, Security tools</li> </ul> &nbsp; [French Version] En tant que Spécialiste du Support Informatique au sein de notre équipe IT en Amérique du Nord, vos principales responsabilités seront de fournir un support technique à nos clients internes. De manière plus précise, les professionnels du support informatique exécutent des processus métier techniques ou répétitifs avec un accent sur l'efficacité, la qualité dès la première intervention, et l’amélioration continue des processus. <h3 data-start="494" data-end="519">Responsabilités :</h3> <ul data-start="520" data-end="2223"> <li data-start="520" data-end="823"> Fournir un support technique de niveau senior aux clients assignés, y compris les studios de jeux et les départements fonctionnels, principalement concernant le dépannage des applications générales, le diagnostic des problèmes matériels complexes, l’analyse des besoins et la proposition de solutions. </li> <li data-start="824" data-end="910"> Suivre les incidents informatiques jusqu’à leur résolution dans les délais convenus. </li> <li data-start="911" data-end="1059"> Fournir un soutien technique dans le cadre de projets, jouer un rôle de leader technique au sein de l’équipe pour assurer la réussite des projets. </li> <li data-start="1060" data-end="1241"> Préparer les PC sur site pour les nouveaux utilisateurs, résoudre les problèmes matériels et logiciels, gérer l’envoi et la réception de matériel pour les utilisateurs à distance. </li> <li data-start="1242" data-end="1492"> Gérer le cycle de vie de l’infrastructure des postes de travail, incluant les installations, la mise en œuvre, l’exploitation, le support, le service et la mise hors service des postes de travail, ordinateurs portables et équipements de téléphonie. </li> <li data-start="1493" data-end="1597"> Gérer les actifs informatiques sur site. Maintenir les données des actifs à jour dans le système ITAM. </li> <li data-start="1598" data-end="1715"> Travailler au sein d’une équipe de technologues expérimentés et engagés, favoriser la performance et la motivation. </li> <li data-start="1716" data-end="1849"> Apporter un support dans les domaines des incidents et des services à forte valeur ajoutée, avec un accent sur l’expérience client. </li> <li data-start="1850" data-end="1933"> Réduire l’impact des interruptions de service pour les clients durant les pannes. </li> <li data-start="1934" data-end="2063"> Interagir avec les clients et les responsables pour comprendre leurs besoins et maintenir de bonnes relations professionnelles.</li> <li data-start="2064" data-end="2158"> Revoir les tickets et tâches en cours des opérations IT et résoudre les éventuels problèmes. </li> <li data-start="2159" data-end="2223"> Créer et mettre à jour la documentation liée aux déploiements. </li> </ul> <h3 data-start="2225" data-end="2258">Qualifications requises :</h3> <ul data-start="2259" data-end="2922"> <li data-start="2259" data-end="2365"> 3 à 5 ans d’expérience avérée avec les systèmes d’exploitation Microsoft Windows pour postes de travail. </li> <li data-start="2366" data-end="2433"> 3 à 5 ans d’expérience avérée avec les produits Microsoft Office. </li> <li data-start="2434" data-end="2643"> 3 à 5 ans d’expérience avérée avec le matériel de postes de travail et ordinateurs portables de différents fabricants (HP, Dell, etc.) – une expérience en studio de jeux ou de design artistique est un atout. </li> <li data-start="2644" data-end="2721"> 1 à 2 ans d’expérience dans un rôle en lien avec le service à la clientèle. </li> <li data-start="2722" data-end="2782"> 1 à 2 ans de pratique en gestion des actifs informatiques. </li> <li data-start="2783" data-end="2922"> Excellentes compétences en communication et en organisation. Maîtrise de l’anglais parlé et écrit obligatoire ; le français est un atout. </li> </ul> <h3 data-start="2924" data-end="2959">Qualifications souhaitées :</h3> <ul data-start="2960" data-end="3434"> <li data-start="2960" data-end="3005"> Connaissance de Microsoft Active Directory. </li> <li data-start="3006" data-end="3122"> Connaissances de base en outils de déploiement de systèmes/exploitations logiciels, tels que Microsoft Auto Pilot. </li> <li data-start="3123" data-end="3227"> Compréhension des concepts et processus du cadre ITIL, gestion des incidents, gestion des changements. </li> <li data-start="3228" data-end="3283"> Expérience en dépannage de support technique sur Mac. </li> <li data-start="3284" data-end="3434"> Connaissances et expérience dans la mise en œuvre et la gestion de la plateforme M365, incluant Exchange, OneDrive, Teams et les outils de sécurité. </li> </ul> </div>

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As a GTM Design Program Manager at Moloco, you will play a crucial role in shaping strategies to drive growth within the agency business. This includes developing go-to-market strategies, creating playbooks, building strategic plans, defining segmentation and tiering approaches, designing incentives, and establishing tools and workflows to enable client and sales success. You will also be responsible for leading deep-dive analyses to identify opportunities, designing and building the Agency Program Acquisition Strategy, and analyzing key performance indicators. This role requires a passionate strategist with a data-driven approach, capable of balancing detailed execution with a broader perspective to drive growth, with relentless focus on growth.

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<div>About Moloco: Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data— the same robust performance powered by machine learning has previously been unavailable beyond their platforms.&nbsp; That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale. An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We <a href="https://www.inc.com/profile/moloco">ranked in the top 10%</a> of the Inc. 5000 fastest-growing private companies for 2023. Recognized as one of 46 leading Cloud Computing companies, receiving the <a href="https://www.bintelligence.com/posts/46-leading-cloud-computing-companies-products-and-services?=8">Stratus Award for 2023</a>. In 2023, we received <a href="https://cloud.google.com/blog/products/devops-sre/devops-awards-2022-winner-moloco">Google’s Cloud DevOps Dreamers Award</a>, a recognition given to companies that are implementing DevOps practices to drive organizational success and high performance. Lastly, Moloco is a 2024-certified <a href="https://www.greatplacetowork.com/certified-company/7039683">Great Place to Work</a>! Check us out on <a href="https://www.glassdoor.com/Reviews/Moloco-Reviews-E1694965.htm">Glassdoor</a> and be sure to get an inside look at working at Moloco on <a href="https://www.instagram.com/molocolife/">Instagram</a>, <a href="https://twitter.com/MolocoLife">Twitter</a>, and <a href="https://youtube.com/@molocolife">YouTube</a>. Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, Bangalore, Tel Aviv and Tokyo. Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning. Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!</div><div><h4>About the Role:</h4> As a member of the GTM team, your work will play a key role in shaping strategies to drive growth across Moloco’s ads sales organization, specifically focusing on our fast growing Agency Business. This will include developing go-to-market strategy and playbooks, building strategic plans to enhance productivity, defining segmentation and tiering approaches, designing incentives for our agencies and clients to help drive incremental spend, building the right tools and workflows to enable client and sales success, resource allocation etc..&nbsp; We're looking for someone who is a passionate strategist and loves building and testing new designs. The right candidate is data driven and can balance being at the lowest level of detail as well as zoom out, see the whole problem, and execute on targeted strategic improvements - quickly and with relentless focus on growth.&nbsp; Responsibilities: <ul> <li>Continue evolving and operating our Agency Program, including updated GTM strategies, Agency Strategic value adds, Agency Incentives, Co-marketing etc..&nbsp;</li> <li>Define opportunity coverage and the appropriate trade-offs between depth and breadth over time, based on available staffing and highest impact sales deployment</li> <li>Lead deep-dive analyses to identify opportunities for revenue growth, market penetration, retention, sales productivity and product features</li> <li>Design and build our Agency Program Acquisition Strategy, lead gen engine and onboarding path</li> <li>Define, analyze and iterate on key performance indicators, trends and operating metrics on a constant basis</li> <li>Establish required roles, capabilities, workflows, and pod structure for each identified customer segment / lifecycle stage</li> <li>Structure incentive system for sellers that are aligned with the intended workflows and behaviors</li> <li>Design experiments and A/B tests to optimize our growth strategies</li> <li>Partner with Ops, Finance, and Sales to develop sales programs and client incentives&nbsp;</li> <li>Present findings and recommendations to senior management during monthly business reviews and other forums</li> <li>Establish work driver model and ROI of our sales resources</li> </ul> Qualifications <ul> <li>6+ years experience of could be in GTM, strategy and operations, business development, sales strategy, sales operations, high-growth startup&nbsp;</li> <li>Keen understanding of Sales motions, from top funnel lead gen to long term value sustainability, combining strong analytical chops with a deep understanding of real-life seller and customer dynamics</li> <li>Proven track record of driving top line growth via strategic initiatives in a global, fast paced setting</li> <li>Ability to challenge and persuade cross-functional audiences to act - from peers around the org to senior executives</li> <li>Bonus points:&nbsp;</li> <ul> <li>Experience in the adtech, performance marketing, retail media, or machine learning space</li> <li>Experience working with Agencies&nbsp;</li> <li>Past work in a fast-paced startup environment</li> </ul> </ul> </div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body">Our Compensation And Benefits (for United States Residents Only) In accordance with various state laws, the range provided is a reasonable estimate of the base pay for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. We also offer a competitive benefits package.</div></div>Base Pay Range:$147,200 - $220,800 USD</div></div><div>Moloco Thrive: Benefits and Well-Being: We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives. For an overview of our global benefits, click <a href="https://docs.google.com/document/d/1U5mJtGnvlaEZT7rcfJ8TDw9AdMfVhnbBBUR7MNu2nkA/edit">here</a>.&nbsp; Moloco Values <ul> <li>Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.&nbsp;</li> <li>Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.&nbsp;</li> <li>Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.&nbsp;</li> <li>Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.&nbsp;</li> </ul> Additional Resources:&nbsp; <ul> <li><a href="https://www.moloco.com/blogs">Moloco Company Blog</a>&nbsp;</li> <li><a href="https://www.moloco.com/leadership">Moloco Leadership</a></li> <li><a href="https://www.moloco.com/newsroom">Moloco Newsroom</a>&nbsp;</li> </ul> Equal Opportunity:&nbsp; Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression, and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law. Candidate Privacy Notice: Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our <a href="https://docs.google.com/document/d/18jfQsQg2tgBTQLyEK2d-EPtNMMpgZaguTrpcB-wgHLg/edit">Candidate Privacy Notice</a>.</div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.