 Pearl Abyss

Black Desert Mobile Customer Service Representative

Black Desert Mobile Global Business Manager

Black Desert Online Gameplay Programmer

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Game Engine Programmer

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Pearl Abyss is seeking a Customer Service representative for Black Desert Mobile.  Responsibilities include resolving player issues across various channels, investigating game logs, communicating with players and internal teams, identifying and reporting problems, collaborating on improvements, monitoring game trends, and responding to service disruptions.  The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of MMORPGs, particularly Black Desert Mobile.  The role involves a 12-month contract with potential for conversion to a full-time position.

Scenario and Dialogue Setting Specialist

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&nbsp;
 담당업무
<ul>
<li>다양한 채널을 통해 접수된 모험가들의 문제를 해결하기 위한 방법을 찾는 업무</li>
<li>문제를 해결할 수 있는 방법을 찾기 위해 각종 게임 로그 확인 및 커뮤니케이션 수행 </li>
<li>모험가들이 게임 이용 중 겪는 다양한 문제를 리포트하고, 해결 방법을 찾기 위한 대내외 커뮤니케이션 진행</li>
<li>모험가들이 경험할 수 있는 잠재적 불편함을 찾고, 유관부서와 협의하여 개선하는 업무 </li>
<li>게임 내외 동향을 실시간으로 파악하여, 확인된 의견이 게임에 반영되고 개선될 수 있도록 진행 </li>
<li>게임서비스 중 발생하는 장애 및 이슈를 신속히 확인하고, 이를 공유/논의/대응하여 정상화 진행 </li>
</ul>
<hr>
 필수 경험 및 역량
<ul>
<li>글을 통해 전달하고자 하는 내용을 논리적으로 구성하실 수 있으신 분</li>
<li>하나의 게임을 휴식기 없이 오랜 시간 플레이한 경험이 있으신 분 (패키지 게임의 경우 엔딩을 보신 분)</li>
<li>현재도 매일 2시간 이상 플레이하는 게임이 있으신 분</li>
<li>실시간으로 변화하는 라이브 서비스 환경의 흐름에 맞춰 함께 협업할 수 있으신 분</li>
<li>새로운 배움에 주저함이 없는 분 </li>
</ul>
&nbsp;
<hr>
 우대사항 
<ul>
<li>온/오프라인 현장에서 고객서비스 경험이 있는 분 (아르바이트 포함)</li>
<li>MMORPG를 좋아하고, 해당 장르의 게임을 깊이 있게 플레이해보신 분</li>
<li>더 좋은 결과를 위해 끊임없는 고민과 실행이 몸에 배어있는 분</li>
<li>검은사막 모바일에 존재하는 특정 분야에 대해 깊은 경험을 보유한 모험가 </li>
</ul>
&nbsp;
<hr>
 근무정보 
<ul>
<li>근무형태 : 계약직 12개월&nbsp;(계약기간 종료 후 평가를 통해 정규직 전환 / 계약 연장 / 계약 종료가 검토되며, 계약기간 동안 연봉 및 복리후생은 정규직과 동일하게 적용됩니다.)&nbsp;</li>
<li>모집인원 : O명</li>
<li>근무지 : 펄어비스 홈 원 (경기도 과천시 과천대로2길 48) </li>
</ul>
<hr>
 지원 관련 정보 
<ul>
<li>모집기간 : 채용 완료시 마감 → [참고] 채용이 완료되면 공고 마감일이 도래하지 않더라도 일찍 마감될 수 있는 수시 채용 공고입니다.</li>
<li>※ 국가보훈대상자 또는 장애인은 관련 법규에 의거 우대합니다.</li>
</ul>
&nbsp;
<hr>
 채용 절차 
<ul>
<li>각 전형 결과 및 일정은 개별로 안내드립니다.</li>
<li>경우에 따라 전형이 추가/변경될 수 있습니다. (필요시 별도 안내) </li>
</ul>
<hr>
 유의사항
<ul>
<li>최근 3개월 이내 펄어비스 채용에 지원하셨다면 지원이 어렵습니다. 3개월 이후에 지원 바랍니다. </li>
<li>상기 일정은 당사 상황에 따라 일부 변동될 수 있습니다.</li>
<li>입사지원서 내용 및 제출서류가 허위로 판명되면 합격 및 채용이 취소될 수 있습니다.</li>
<li>상기 채용 건에 대해 궁금한 부분이 있으신 경우, 카카오톡 채널(@펄어비스채용)로 문의 부탁드립니다.</li>
</ul>
 <hr> 복리후생 제도 
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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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