Relax Gaming Group was founded in 2010 with the goal of simplifying B2B content delivery for the modern iGaming landscape.

Relax Gaming Ltd

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Aristocrat Interactive seeks a dynamic English Customer Support Agent for the night shift.  Responsibilities include promptly responding to customer inquiries via live chat and email, providing accurate information and support on games, promotions, accounts, and technical issues.  The role requires resolving customer complaints, assisting with account verification (KYC), monitoring player feedback, collaborating with other departments (Safer Gambling, Fraud, AML, Payments, Marketing), staying updated on industry trends, and participating in training.  The ideal candidate possesses excellent English communication skills, problem-solving abilities, and experience in customer service (iGaming experience is a plus).

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<div data-automation-id="jobPostingDescription" class="css-oplht1">Aristocrat Interactive is looking for a dynamic and motivated English Customer Support Agent - Night Shift.What You'll Do<ul><li>Respond promptly and professionally to customer inquiries via live chat and email.</li><li>Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.</li><li>Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.</li><li>Assist with account verification processes, including KYC (Know Your Customer).</li><li>Monitor and report on player feedback, suggesting improvements to enhance the player experience.</li><li>Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm.</li><li>Stay up to date with industry trends, game updates, and company policies to provide informed assistance.</li><li>Participate in training sessions and team meetings to continuously improve service skills and product knowledge.</li></ul>What We're Looking For<ul><li>Minimum 1 year experience in a customer service related role (iGaming experience would be considered an asset but is not a requirement).</li><li>Excellent English communication skills, in both written and verbal (C1).</li><li>The ability to communicate in a professional and friendly manner, with excellent interpersonal skills.</li><li>Extremely attentive to detail.</li><li>Strong problem-solving skills and the ability to handle challenging queries with patience and empathy.</li><li>Familiarity with online gaming platforms and basic technical troubleshooting.</li><li>Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Flexible to work shifts, including evenings, weekends, and public holidays.</li><li>Additional language skills are a plus.</li><li>Have a strong grasp of internal policies &amp; procedures.</li><li>Raising the flag and suggesting improvements where needed.</li></ul>Company Summary<div>Aristocrat Interactive  &nbsp;</div><div>Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming&nbsp;(RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).&nbsp;</div>About AristocratAristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat&nbsp;has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.Our Values<ul><li>All about the Player</li><li>Talent Unleashed</li><li>Collective Brilliance</li><li>Good Business Good Citizen</li></ul><h2></h2><h2></h2>Travel ExpectationsNoneAdditional InformationDepending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

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Relax Gaming seeks an enthusiastic Partner Commercial Manager to build and manage commercial relationships with multiple suppliers, driving revenue growth. Responsibilities include managing daily communications, identifying growth areas, handling new supplier inquiries, participating in onboarding, presenting commercial assessments, guiding integrations, assisting with data reports, conducting client reviews, managing Jira requests, and contributing to internal product improvements. The ideal candidate possesses strong commercial instincts, at least one year of experience in a commercial or B2B role, excellent communication skills, and proficiency in using spreadsheets and software tools.  The role offers opportunities for personal and professional development within a dynamic and growing company.

<div class="BambooRichText jss-g1222">Do you love driving results, working with&nbsp;people and growing strategic partnerships?&nbsp;&nbsp;


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Are you ready for a dynamic and colourful challenge where no two days are the same?&nbsp;&nbsp;


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Relax Gaming is seeking an enthusiastic Partner Commercial Manager to join our evolving team within the aggregation division. The role is responsible for building partnership relationships and supporting their revenue growth.&nbsp;&nbsp;&nbsp;


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If you have strong commercial instincts and are excited at the thought of making the leap into a unique opportunity; then you might just be exactly the person we’re looking for.&nbsp;


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Applications open until June 14th&nbsp;


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Your responsibilities will include:&nbsp;&nbsp;


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<li>Building and managing close commercial relationships with multiple suppliers in a professional manner.&nbsp;</li>
<li>Managing day-to-day communications with suppliers and internal departments – you will very much be a front-facing representative of the Partner Commercial Team.&nbsp;</li>
<li>Identifying areas of business growth and partnership overall success.&nbsp;</li>
<li>Handling new supplier inquiries, up until the Relax/potential partner first meeting stage. &nbsp;&nbsp;</li>
<li>Participating in onboarding presentations with potential partners. &nbsp;</li>
<li>Following through action points of meetings and assess potential for partnership growth.&nbsp;</li>
<li>Presenting commercial assessments of each new partner coming through pipe. &nbsp;</li>
<li>Guiding new partner integrations and introduction to operational teams.&nbsp;&nbsp;</li>
<li>Assisting with data reports used for building scheduled Partner Checkpoints.&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;</li>
<li>Completing regular client review meetings, presenting key performance data and goals.&nbsp;&nbsp; &nbsp;</li>
<li>Maintaining incoming commercial Jira requests. &nbsp;</li>
<li>Providing input to internal company aggregation management products and simplify processes and ways of working.&nbsp;</li>
<li>Working in collaboration with operational teams to ensure optimized service delivery for suppliers and operators.&nbsp;</li>
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As a successful applicant, you should have:&nbsp;&nbsp;


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<li>A minimum of 1 year of experience in a commercial or B2B role&nbsp;</li>
<li>Proven evidence of developing strong working relationships with external and internal stakeholders &nbsp;</li>
<li>Organisation and structure&nbsp;</li>
<li>Experience in using spreadsheets, presentations and a range of software tools&nbsp;</li>
<li>Strong English written and verbal communication  &nbsp;</li>
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And you’ll get bonus points for being:&nbsp;&nbsp;


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<li>Experienced within the iGaming industry&nbsp;&nbsp;</li>
<li>Experienced in Jira &nbsp;</li>
<li>Able to speak multiple languages&nbsp;</li>
</ul>


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About Relax Gaming&nbsp;



Back in 2010, we kicked off our journey with a simple mission - to create outstanding games for the modern iGaming world. Fast forward to today, and we've grown to be one of the leading suppliers in the game, boasting an aggregation arm like no other. Despite our exponential growth, we've succeeded in staying true to our core values throughout the years, these are to be: Driven, Adaptable, Supportive, and Respectful. We live and breathe this ethos across our offices across the globe, namely in Malta, Estonia, Serbia, Finland, Sweden, Gibraltar, and the Isle of Man.&nbsp;


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Life at Relax &nbsp;


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This role can be placed in Malta, Gibraltar or Isle of Man&nbsp;


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Talent is our key driver and we are somewhat flexible on location. Relax is at a very exciting growth stage as a company, however, we cherish our informal and flexible core atmosphere where self-initiative, taking pride in what you do and ambition to deliver the best results are key components. For the right person, there are endless opportunities for personal and professional development. &nbsp;


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We are starting with interviews right away, so be quick to apply!&nbsp;&nbsp;


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All applications are handled with full confidentiality. &nbsp;
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