Super.com

Lifecycle Management Specialist

People & Culture Intern

Staff Product Manager, Membership Value and Experience

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This is a high-impact, high-value role within Super.com's rapidly growing Lifecycle Management team. The team is responsible for building an LCM program that will serve as a core pillar of member success and retention by proactively delivering highly personalized and relevant communications. The role combines strategy, stakeholder engagement, account and relationship management, and project management. The Growth team is multidisciplinary, skilled, and data-driven, collaborating across data, product, finance, and engineering teams.

Senior Product Designer, Core App Experiences

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Super.com</h3>We started Super.com to help maximize lives – both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the role</h3>This is a high-impact, high-value role within our rapidly growing Lifecycle Management team. The team is responsible for building an LCM program that will soon serve as a core pillar of member success and retention. We aim to achieve this by proactively delivering highly personalized and relevant communications to members at key points in their journey. This role combines strategy, stakeholder engagement, account and relationship management, and project management.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About this team</h3>The Super.com Growth team is multidisciplinary, skilled, and genuinely warm and fun. We strive to achieve company goals in ways that support both business strategy and individual and team growth. Data drives everything we do, and every decision is rooted in insight. Our collaborative approach spans data, product, finance, and engineering teams, fostering transparency and open communication across the organization.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll be working on:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strategize, develop, and execute comprehensive Email, SMS, and Push Marketing campaigns and automations using Customer.io as the primary platform across all Super.com products</li><li class="leading-relaxed">Leverage advanced segmentation to identify opportunities that increase transactional volume and sign-ups</li><li class="leading-relaxed">Create, test, and optimize new templates and audience segments</li><li class="leading-relaxed">Ideate, research, and build end-to-end customer communication flows to enhance the overall customer experience</li><li class="leading-relaxed">Analyze and report on lifecycle campaign performance - including deliverability, open rate, CTR, revenue, and sign-ups - and translate insights into actionable improvements</li><li class="leading-relaxed">Collaborate effectively with cross-functional stakeholders to manage requirements, priorities, and timelines</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we're looking for:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years hands-on experience managing the setup of SMS, Push notification, and email campaigns</li><li class="leading-relaxed">Experience with Customer.io or a similar platform</li><li class="leading-relaxed">Experience designing engaging and effective email templates</li><li class="leading-relaxed">Data analysis skills</li></ul>As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.CanadaTier 1: 71,000 - $94,000 CAD<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region)- Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)</li></ul>Tier 2: $68,000 - $90,000 CAD<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">All other Regions and Municipalities</li></ul>USA$60,000 - $97,000 USDAt Super.com, we believe in supporting our team so they can thrive—both at work and in life.-Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.-Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.-Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.-Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.-Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.-Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer.*Super.com* is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

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Who we are is what we do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. 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In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. 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With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Some things you’ll enjoy* Stock grant opportunities dependent on your role, employment status and location* Additional perks and benefits based on your employment status and country* The flexibility of remote work, including optional WeWork accessAt Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. 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