Lifecycle Management Specialist

About Super.com

We started Super.com to help maximize lives – both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the role

This is a high-impact, high-value role within our rapidly growing Lifecycle Management team. The team is responsible for building an LCM program that will soon serve as a core pillar of member success and retention. We aim to achieve this by proactively delivering highly personalized and relevant communications to members at key points in their journey. This role combines strategy, stakeholder engagement, account and relationship management, and project management.

About this team

The Super.com Growth team is multidisciplinary, skilled, and genuinely warm and fun. We strive to achieve company goals in ways that support both business strategy and individual and team growth. Data drives everything we do, and every decision is rooted in insight. Our collaborative approach spans data, product, finance, and engineering teams, fostering transparency and open communication across the organization.

What you’ll be working on:

• Strategize, develop, and execute comprehensive Email, SMS, and Push Marketing campaigns and automations using Customer.io as the primary platform across all Super.com products
• Leverage advanced segmentation to identify opportunities that increase transactional volume and sign-ups
• Create, test, and optimize new templates and audience segments
• Ideate, research, and build end-to-end customer communication flows to enhance the overall customer experience
• Analyze and report on lifecycle campaign performance - including deliverability, open rate, CTR, revenue, and sign-ups - and translate insights into actionable improvements
• Collaborate effectively with cross-functional stakeholders to manage requirements, priorities, and timelines

What we're looking for:

• 2+ years hands-on experience managing the setup of SMS, Push notification, and email campaigns
• Experience with Customer.io or a similar platform
• Experience designing engaging and effective email templates
• Data analysis skills

As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.

Canada

Tier 1: 71,000 - $94,000 CAD

• Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region)- Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)

Tier 2: $68,000 - $90,000 CAD

• All other Regions and Municipalities

USA

$60,000 - $97,000 USD

At Super.com, we believe in supporting our team so they can thrive—both at work and in life.

-Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.

-Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.

-Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.

-Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.

-Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.

-Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer.

*Super.com* is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.