Customer Success Manager

This Customer Success Manager role in Japan supports Autodesk Enterprise Business Agreement (EBA) customers, ensuring their long-term success by helping them achieve business objectives and accelerate product adoption. The position involves account management, relationship building, and maximizing ROI through smooth onboarding and adoption of Autodesk solutions. It requires a customer-first mindset, empathy, and the ability to collaborate with internal experts to solve customer challenges.

Must Have

• 3+ years of leadership experience in a customer-facing organization
• Strong empathy, collaborative mindset, and growth-oriented attitude
• Views customer success as personal success
• Self-motivated and goal-oriented
• Flexible, adaptable, and open to support
• Ability to influence through persuasion and negotiation
• Deep understanding of recurring revenue value drivers
• Strong financial acumen, analytical, and process-oriented
• Creative leadership that inspires and engages
• Excellent communication and presentation skills
• Business-level proficiency in Japanese and English

Good to Have

• Interest in or understanding of manufacturing, architecture, construction, or engineering industries
• Experience implementing technology and services for large enterprises and global customers
• Strong desire for continuous learning
• Demonstrated influence and leadership skills to engage both customers and internal stakeholders
• Understanding of customer management and value creation within a SaaS (Software-as-a-Service) business model

Perks & Benefits

• Annual cash bonuses
• Commissions for sales roles
• Stock grants
• Comprehensive benefits package

Position Description

Do you have a Customer First mindset and a passion for building long-term relationships? Are you someone who embraces change with a positive attitude?

If so, we are looking for a Customer Success Manager based in Japan. In this role, you will support the long-term success of customers who have signed Autodesk Enterprise Business Agreements (EBA) by delivering a range of services that help them achieve their business objectives and accelerate product adoption.

This position offers a rewarding opportunity to make a significant impact for both our customers and Autodesk.

True customer success is built on empathy and trust. At the core of our culture is Customer First.

As the primary point of contact for customers with EBA contracts, you will be responsible for account management and relationship building. You will be expected to maximize the return on investment in Autodesk solutions by ensuring smooth onboarding, driving adoption, and coordinating support.

Key Responsibilities

• Support customers in prioritizing projects and initiatives that deliver maximum ROI in the shortest time, accelerating adoption of new solutions
• Establish measurable success criteria and align them with organizational goals and direction
• Develop and maintain strategic roadmaps with selected key customers to support broad adoption of Autodesk solutions
• Collaborate with internal subject-matter experts to solve customers’ business and technical challenges using Autodesk products and services, as well as third-party technologies when necessary
• Strengthen customer relationships as a trusted advisor through active listening and sharing meaningful insights
• Create and manage account-related documentation, including reports, proposals, business reviews, and recommendations
• Build and maintain strong relationships with key customer stakeholders, from key users to executive leadership (CXO level)

Required Qualifications:

• At least 3 years of leadership experience in a customer-facing organization
• Strong empathy for customers, a collaborative mindset, and a growth-oriented attitude
• A mindset that views customer success as your own success
• Self-motivated with the ability to proactively work toward goals
• Flexible and adaptable to learning and change, and able to accept and leverage support from others
• Ability to influence through persuasion, negotiation, and consensus-building
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen, including analytical skills and a process-oriented mindset
• Creative leadership skills that inspire and engage others
• Excellent communication and presentation skills
• Business-level proficiency in both Japanese and English

Preferred Qualifications:

• Interest in or understanding of the manufacturing, architecture, construction, or engineering industries
• Experience implementing technology and services for large enterprises and global customers, along with a strong desire for continuous learning
• Demonstrated influence and leadership skills to engage both customers and internal stakeholders
• Understanding of customer management and value creation within a SaaS (Software-as-a-Service) business model

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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