Order Management Intern - 2nd shift (full-time position, 15-month contract)

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual. Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers. Our purpose is to deliver exceptional value and customer experience through agility, speed and collaboration. We are designed to bring value, lead technology innovation and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day. We influenced the history. Now we shape the future.

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed Commercial Partners across North America. As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.

• Acting as the Voice of the Customer
• Customer service + call center
• Bringing the needs of the customer to the forefront ensuring first contact resolution
• Verification of Purchase Order accuracy with a thorough understanding of all customer fulfillment requirements
• Accurate entry of order data into SAP from Salesforce, OCR, EDI, email
• Processing, following through and ensuring on time fulfillment of orders
• Resolving all backlog issues including order hold release, product or item number discrepancies and missing purchase order detail requirements
• Providing timely order status information to customers
• Communicating all needs for Customer orders to cross functional team members
• Maintaining, updating and communicating Customer Record changes in Salesforce and SAP
• Handling administrative tasks as assigned during the internship

Basic Requirements

• Business fluent English - required
• Willingness to work US working hours (2 PM - 10 PM local Krakow time)
• Some work experience in relevant field and customer focused environment will work in candidate's benefit
• Good knowledge about MS office/Google Workspace
• Excellent time management
• Dynamic, creative and good ability to present and assert oneself
• Excellent communication skills, self motivated and able to work under pressure
• High rate of sensitivity of the mentality, business culture and practices in a multicultural environment
• Knowledge of SAP operating system will work in the candidate's benefit

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

Also, to reward your hard work you’ll get:

• Contract of employment
• Hybrid work model and flexible working hours
• Comfortable working conditions (high class offices, parking space)
• Competitive salary package
• Strong team-oriented culture
• Private medical and dental coverage (Medicover)
• Life insurance
• Cafeteria program for benefits (multisport card, cinema tickets, etc.)
• 1000 PLN for spectacles
• Employee Pension Plan (PPE)
• Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
• Access to wellness facilities and integration events
• Mixed-shift bonus

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

Referral Payment Plan

No