Operations Manager - Financial Products

The Operations Manager supports the day-to-day management of Super.com's fintech programs, including digital wallet, deposit account, cash advance, and credit card products. This role involves implementing and managing multiple programs, building relationships with sponsor banks and vendors, ensuring regulatory compliance, monitoring daily operations, generating reports, overseeing marketing collateral review, and troubleshooting issues. The manager will also oversee new product feature launches and collaborate with various internal teams to drive operational excellence and mitigate risk.

Must Have

• 3-5 years of program management and/or operations experience in the financial services industry
• Demonstrated ability to exercise sound judgment under pressure
• Ability to assess problems and action on timely solutions
• Demonstrated ability to communicate with all levels of company management and 3rd party vendors

Perks & Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
• Unlimited PTO, company-wide recharge days, and annual team offsites.
• Weekly UberEats credits and travel discounts on Super.com.
• Generous parental leave and a flexible return-to-work plan.
• Competitive salary, equity options, and top-tier benefits starting on day one.
• Access to wellness budgets, personal development funds, and team-level learning resources.

About Super.com

We started Super.com to help maximize lives – both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the role:

The Operations Manager supports the day-to-day management of our fintech programs, including our digital wallet, deposit account, cash advance, and credit card products. This is an exciting opportunity to implement and manage multiple programs within a fun, fast pace environment.

About the team:

• The Operations Manager rolls up to the Strategic Operations team, which is responsible for setting and executing operational strategies that support business growth.
• Strategic Operations rolls up to the broader Operations org and you also have a dotted line to the financial products GM.

What you'll be working on:

• Day-to-day management of our fintech programs
• Build and maintain a working relationship with our sponsor bank to ensure our programs are compliant with regulations
• Perform daily/monthly monitoring of all programs
• Generate and review reports and review them with the sponsor bank on a weekly/monthly basis
• Oversee the marketing collateral review process with the bank
• Daily monitoring of money movement to ensure funds are settling properly with the networks
• Troubleshoot with our internal team and external bank/processor/3rd party vendors when issues arise
• Build and maintain a working relationship with our processor and 3rd party vendors to ensure our programs are operating as intended
• Oversee new product feature implementation launches
• Work closely with our payments, product, operations, customer service, analytics, and engineering teams to manage daily processes that drive operational excellence
• Work closely with the Compliance Officer and legal team to ensure our policies and procedures are inline with regulatory standards
• Partner with our fraud team to mitigate risk and losses
• Other duties as assigned

What we’re looking for:

• 3-5 years of program management and/or operations experience in the financial services industry
• Demonstrated ability to exercise sound judgment under pressure
• Ability to assess problems and action on timely solutions
• Demonstrated ability to communicate with all levels of company management and 3rd party vendors

As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.

At Super.com, we believe in supporting our team so they can thrive—both at work and in life.

-Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.

-Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.

-Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things.

-Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.

-Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.

-Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer.

Super.com uses artificial intelligence (AI) technologies to support certain aspects of the recruitment process, such as initial application screening (i.e. work authorization) and technical assessments. These tools are designed to improve the efficiency, consistency, and fairness of candidate evaluations. All other assessments and final hiring decisions are conducted with human involvement. Candidates may request a human review of any AI-assisted outcome by contacting talent@super.com.

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.