The Client Services Representative (CX Rep) coordinates across functional disciplines to achieve customer satisfaction. This role involves managing the in-house customer experience, handling daily operations related to customer services, training center experience, and reception tasks. The CSR serves as the primary point of contact for customers, clients, and guests, providing them with essential information and ensuring their needs are met throughout their lifecycle within the training center.

Must Have

• Act as first- and main point of contact for all customers, clients, and guests
• Act as pivot between clients/guests and back-office functions
• Execute front office duties to provide customers with requested information
• Prepare client’s materials for course delivery by ordering/printing documentation
• Ensure facilities are ready, prepared and organized in support of training delivery
• Minimum of 3 years in Customer Service role
• Attention to detail
• Meet deadlines within prescribed timeframes
• Able to thrive in a team environment and contribute to team objectives
• Excellent presentation and communication skills
• Able to work onsite
• Must be able to work every other weekend, if needed

Perks & Benefits

• Comprehensive benefits

About This Role

The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for customers, clients, and guests, and provides them with all essential information they may reasonably require.

The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for customers, clients, and guests, and provides them with all essential information they may reasonably require.

Main Tasks:

• Act as first- and main point of contact for all customers, clients, and guests throughout their ‘lifecycle’ within the training center.
• Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.
• Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request
• Prepare client’s materials for course delivery by: Ordering/printing required course documentation for clients.
• Ensure facilities are ready, prepared and organized in support of training delivery

Skills, Capabilities & Competencies

• Minimum of 3 years in Customer Service role required
• Attention to detail
• Meet deadlines within prescribed timeframes
• Able to thrive in a team environment and contribute to team objectives
• Excellent presentation and communication skills
• Able to work onsite
• Must be able to work every other weekend, if needed

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.

All for building a safer, smarter world

Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.

Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.

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