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UR Bank seeks a Customer Support Specialist to provide prompt, accurate, and empathetic support via live chat and email.  Responsibilities include troubleshooting customer issues, escalating complex cases, maintaining platform knowledge, identifying recurring problems, and contributing to service improvements.  The ideal candidate possesses strong communication skills (English and Mandarin), at least two years of customer-facing experience (preferably in fintech/crypto/tech), familiarity with trading platforms, and a tech-savvy, solution-oriented mindset. This role is crucial in building user trust within a dynamic fintech and blockchain environment.

<div class="_descriptionText_4fqrp_201">About the RoleAt UR Bank, we are a fast-growing crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain.We're looking for a highly motivated and customer-centric individual to join our Customer Experience team as a Live Chat Support Specialist. In this role, you'll serve as the front line for customer interactions — providing prompt, accurate, and empathetic support through our live chat and email channels. You'll help users navigate our platform, resolve issues efficiently, and act as the voice of the customer by relaying insights back to the team.This isn't just a support role — it's about shaping user trust in a high-growth fintech and blockchain environment.Key Responsibilities<ul style="min-height:1.5em"><li>Deliver timely and high-quality customer support via live chat and email in accordance with internal SLAs.</li><li>Troubleshoot customer issues, escalating complex cases to the appropriate teams while ensuring consistent follow-through.</li><li>Maintain comprehensive knowledge of platform features, services, and workflows across your assigned product area.</li><li>Identify and flag recurring issues, user pain points, or emerging trends to the CX and product teams.</li><li>Support service improvement initiatives and contribute to internal documentation and FAQ updates.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Diploma or higher in any discipline.</li><li>Strong written and verbal communication skills in English and Mandarin.</li><li>Minimum 2 years of experience in a customer-facing role, preferably in fintech, crypto, or tech-based industries.</li><li>Familiarity with trading platforms (crypto, FX, or equities) and an understanding of common user queries in these environments.</li><li>Tech-savvy and quick to learn new systems and tools.</li><li>Team player with a proactive, empathetic, and solution-driven mindset.</li><li>Standard work shifts 9am to 6pm</li></ul>Nice to Have<ul style="min-height:1.5em"><li>Hands-on experience with Zendesk, Intercom, or similar CRM/ticketing tools.</li><li>Exposure to Web3, DeFi, or blockchain ecosystems.</li></ul></div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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As a Distinguished Engineer in Machine Learning for Safety at Roblox, you will lead the technical vision and execution of machine learning initiatives to ensure user safety and civility. You will be responsible for crafting and building large-scale machine learning models, mentoring engineers, and collaborating with cross-functional teams. This role involves making technical decisions, ensuring system reliability, and contributing to a safe and inclusive environment. You will report to the VP of Engineering for Trust and Safety.

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<div class="content-intro">Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.</div>As a Technical Director in the Safety organization at Roblox, you will drive the overall technical vision and execution for all machine learning initiatives focused on maintaining the safety and civility of our users. Our industry-leading safety features ensure Roblox remains a safe and inclusive environment for our community to express themselves creatively and share experiences without fear. The Safety org is the reason why Roblox is the safest place on the internet, protecting users You will be reporting to the VP of Engineering for Trust and Safety.from a content-focused perspective as the platform scales to serve different age groups and geographic locations. <h2>You Will:</h2> <ul> <li>Own the technical direction and implementation of machine learning solutions for safety-related systems</li> <li>Lead and mentor other engineers, fostering a culture of technical excellence and inclusivity</li> <li>Break down long-term product requirements into iterative deliverable stages, ensuring continuous improvement</li> <li>Craft and build large-scale machine learning models with billions of parameters, ensuring production-readiness</li> <li>Facilitate challenging technical decisions across multiple teams, demonstrating empathy and finding common understanding</li> <li>Collaborate with cross-functional teams to define and prioritize the machine learning roadmap</li> </ul> <h2>You Have:</h2> <ul> <li>15+ years of experience delivering and improving large-scale machine learning systems</li> <li>Proven expertise in creating and launching machine learning models from scratch</li> <li>Ability to handle data problems, train models with large datasets, and ensure system reliability at scale</li> <li>Experience with distributed systems, data architecture, and model extraction</li> <li>Strong programming skills and willingness to be hands-on as necessary</li> <li>Prior experience in a leadership role with a technical focus, including mentoring engineering teams</li> </ul> <h2>You Are: </h2> <ul> <li>A creative and strategic problem-solver, able to simplify complex issues while integrating fresh ideas</li> <li>Committed to fostering a diverse and inclusive workplace where everyone feels valued and supported</li> <li>Passionate about maintaining deep technical expertise while meeting end-user needs</li> <li>Knowledgeable about cutting-edge ML technologies, including LLMs</li> <li>Experienced in NLP or computer vision (preferred)</li> <li>Familiar with maintaining and evolving safety systems at scale (preferred)</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.</div><div class="title">Annual Salary Range</div><div class="pay-range">$391,590—$448,990 USD</div></div></div><div class="content-conclusion">Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). You’ll Love: <ul> <li>Industry-leading compensation package</li> <li>Excellent medical, dental, and vision coverage</li> <li>A rewarding 401k program</li> <li>Flexible vacation policy (varies by exemption status)</li> <li>Roflex - Flexible and supportive work policy </li> <li>Roblox Admin badge for your avatar</li> <li>At Roblox HQ: </li> <ul> <li>Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks</li> <li>Onsite fitness center and fitness program credit</li> <li>Annual CalTrain Go Pass</li> </ul> </ul> Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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