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UR Bank seeks a Customer Support Specialist to provide prompt, accurate, and empathetic support via live chat and email.  Responsibilities include troubleshooting customer issues, escalating complex cases, maintaining platform knowledge, identifying recurring problems, and contributing to service improvements.  The ideal candidate possesses strong communication skills (English and Mandarin), at least two years of customer-facing experience (preferably in fintech/crypto/tech), familiarity with trading platforms, and a tech-savvy, solution-oriented mindset. This role is crucial in building user trust within a dynamic fintech and blockchain environment.

<div class="_descriptionText_4fqrp_201">About the RoleAt UR Bank, we are a fast-growing crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain.We're looking for a highly motivated and customer-centric individual to join our Customer Experience team as a Live Chat Support Specialist. In this role, you'll serve as the front line for customer interactions — providing prompt, accurate, and empathetic support through our live chat and email channels. You'll help users navigate our platform, resolve issues efficiently, and act as the voice of the customer by relaying insights back to the team.This isn't just a support role — it's about shaping user trust in a high-growth fintech and blockchain environment.Key Responsibilities<ul style="min-height:1.5em"><li>Deliver timely and high-quality customer support via live chat and email in accordance with internal SLAs.</li><li>Troubleshoot customer issues, escalating complex cases to the appropriate teams while ensuring consistent follow-through.</li><li>Maintain comprehensive knowledge of platform features, services, and workflows across your assigned product area.</li><li>Identify and flag recurring issues, user pain points, or emerging trends to the CX and product teams.</li><li>Support service improvement initiatives and contribute to internal documentation and FAQ updates.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Diploma or higher in any discipline.</li><li>Strong written and verbal communication skills in English and Mandarin.</li><li>Minimum 2 years of experience in a customer-facing role, preferably in fintech, crypto, or tech-based industries.</li><li>Familiarity with trading platforms (crypto, FX, or equities) and an understanding of common user queries in these environments.</li><li>Tech-savvy and quick to learn new systems and tools.</li><li>Team player with a proactive, empathetic, and solution-driven mindset.</li><li>Standard work shifts 9am to 6pm</li></ul>Nice to Have<ul style="min-height:1.5em"><li>Hands-on experience with Zendesk, Intercom, or similar CRM/ticketing tools.</li><li>Exposure to Web3, DeFi, or blockchain ecosystems.</li></ul></div>

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Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

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inFeedo AI is a B2B SaaS People Experience platform trusted by 330 enterprises to automate listening, service delivery, and employee communications using AI agents and 9 years of People Science research. Founded in 2016, inFeedo has helped HR leaders at Samsung, Aon, Puma, PwC, EY, WesternAlliance Bank, Fidelity, Burger King, and others improve employee experience and efficiency from onboarding to exit. As the Founding Account Executive in the US, you'll own a greenfield territory, build the US presence, land mega-cap logos, define our GTM playbook, and act as the voice of the market. This role offers high impact and autonomy, with massive upside potential.

inFeedo is not for everyone, so if you're a light-hearted one, do give a listen to our founder's brutally honest podcast titled '<a href="https://linktr.ee/tanmayajain">The one where 2020 was hell until YC</a>', so you know what you're walking into.Our mission:Make the voice of 10 million employees heard & valued. Help enterprises build cultures where people ❤️ to come to work.

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inFeedo AI is a B2B SaaS People Experience platform that 330 enterprises trust to automate their listening, service delivery &amp; employee communications, using AI agents and 9 years of People Science research.Founded in 2016, inFeedo’s Amber, Chief Engagement Officer, has&amp;nbsp;helped HR leaders at Samsung, Aon, Puma, PwC, EY, WesternAlliance Bank, Fidelity, Burger King &amp; others to improve employee experience &amp; efficiency from onboarding to exit.We are Asia's #1 EX platform. Join us as we scale our US business &amp; co-create the playbook with our core team.Why Join Now?This is your chance to become our first AE on the ground, define the playbook, own the region, and directly shape how the next $5M of US revenue gets unlocked. You’ll be the face of inFeedo AI to the Fortune 1000.📊 The MissionYou’ll be our Founding Account Executive in the US - the tip of the spear.This is a high-impact, high-autonomy role with massive upside.You will:<ul><li>Own a greenfield territory with end-to-end responsibility.</li><li>Build our US presence, land mega-cap logos, and define our GTM playbook.</li><li>Act as the voice of the market, helping shape messaging, pricing, packaging, and partnerships for the rest of inFeedo.</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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