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UR Bank seeks a Customer Support Specialist to provide prompt, accurate, and empathetic support via live chat and email.  Responsibilities include troubleshooting customer issues, escalating complex cases, maintaining platform knowledge, identifying recurring problems, and contributing to service improvements.  The ideal candidate possesses strong communication skills (English and Mandarin), at least two years of customer-facing experience (preferably in fintech/crypto/tech), familiarity with trading platforms, and a tech-savvy, solution-oriented mindset. This role is crucial in building user trust within a dynamic fintech and blockchain environment.

<div class="_descriptionText_4fqrp_201">About the RoleAt UR Bank, we are a fast-growing crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain.We're looking for a highly motivated and customer-centric individual to join our Customer Experience team as a Live Chat Support Specialist. In this role, you'll serve as the front line for customer interactions — providing prompt, accurate, and empathetic support through our live chat and email channels. You'll help users navigate our platform, resolve issues efficiently, and act as the voice of the customer by relaying insights back to the team.This isn't just a support role — it's about shaping user trust in a high-growth fintech and blockchain environment.Key Responsibilities<ul style="min-height:1.5em"><li>Deliver timely and high-quality customer support via live chat and email in accordance with internal SLAs.</li><li>Troubleshoot customer issues, escalating complex cases to the appropriate teams while ensuring consistent follow-through.</li><li>Maintain comprehensive knowledge of platform features, services, and workflows across your assigned product area.</li><li>Identify and flag recurring issues, user pain points, or emerging trends to the CX and product teams.</li><li>Support service improvement initiatives and contribute to internal documentation and FAQ updates.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Diploma or higher in any discipline.</li><li>Strong written and verbal communication skills in English and Mandarin.</li><li>Minimum 2 years of experience in a customer-facing role, preferably in fintech, crypto, or tech-based industries.</li><li>Familiarity with trading platforms (crypto, FX, or equities) and an understanding of common user queries in these environments.</li><li>Tech-savvy and quick to learn new systems and tools.</li><li>Team player with a proactive, empathetic, and solution-driven mindset.</li><li>Standard work shifts 9am to 6pm</li></ul>Nice to Have<ul style="min-height:1.5em"><li>Hands-on experience with Zendesk, Intercom, or similar CRM/ticketing tools.</li><li>Exposure to Web3, DeFi, or blockchain ecosystems.</li></ul></div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Super Solid

UI/UX Artist

Snorkel AI

Senior Software Engineer — Full Stack

Scopely

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The UI/UX Artist will design clear and engaging UI for mobile casual games, including menus, HUDs, pop-ups, and onboarding. Responsibilities include creating UX flows, wireframes, and interactive prototypes, collaborating with various teams to implement UI seamlessly, iterating based on feedback, and maintaining a consistent visual identity. The artist will also leverage AI tools and champion player-first design principles for mobile usability.

Supersolid is a leading independent mobile games studio based in Central London. Since its founding in 2012, Supersolid’s diverse team has grown to over 60 people globally, and it continues its mission to create the most engaging, genre-leading games for mobile and tablet devices. Supersolid has received investment from Index Ventures and Initial Capital.At Supersolid, we believe that small teams can create amazingly successful games. Our drive to break new ground and constantly evolve titles has led Supersolid to partner with Universal Music (Shania Twain's album launch, 2017), Paramount Pictures (Clueless, 2018) and World Animal Protection (World Oceans Day 2018). Follow us on Facebook: www.facebook.com/supersolidgames Follow us on Twitter: @supersolidgames

If this role is a good fit for you, please send us your resume and a link to your portfolio showcasing relevant UI/UX work—especially for mobile and casual games. We’d love to see examples that demonstrate clean design, user flow thinking, and a player first mindset.
<h3>Role</h3>
 <ul><li>Design clear, beautiful, and engaging UI for mobile casual games (menus, HUDs, pop-ups, onboarding, etc.)</li><li>Translate game design goals into smooth and satisfying player experiences</li></ul>
 <div><h3>Responsibilities</h3></div>
 <ul><li>Create UX flows, wireframes, and interactive prototypes to support game features and systems</li><li>Work closely with lead artist, game designers, developers, and product managers to implement UI seamlessly in-game</li><li>Iterate based on feedback, analytics, and usability testing</li><li>Collaborate with the art team to maintain a consistent and appealing visual identity</li><li>Leverage AI-assisted tools for ideation, asset variations, or to speed up production workflows</li><li>Champion player-first design principles and optimize for mobile usability What We’re Looking For</li><li>4+ years of UI/UX design experience in mobile games (casual games a must)</li><li>A portfolio that showcases polished UI and strong UX thinking in live or shipped titles</li><li>Experience designing for systems such as progression, economy, live events, or IAP</li><li>Proficiency with industry-standard tools (e.g., Figma, Adobe XD, Photoshop, Illustrator, After Effects)</li></ul>
 <h3>Requirements</h3>
 <ul><li>4+ years of UI/UX design experience in mobile games (casual games a must)</li><li>A portfolio that showcases polished UI and strong UX thinking in live or shipped titles</li><li>Experience designing for systems such as progression, economy, live events, or IAP</li><li>Proficiency with industry-standard tools (e.g., Figma, Adobe XD, Photoshop, Illustrator, After Effects)</li><li>Solid understanding of Unity</li><li>Open minded approach to using AI tools in the creative process (Experience with generative AI tools a bonus)</li><li>Strong communication and collaboration skills</li><li>Comfortable working 3 days a week in our studio environment</li><li>Bonus: Experience working on Merge 2 or similar gameplay systems</li></ul>
 <h3>Life at Supersolid</h3>
 Our HQ is in the heart of central London - though we have team members all over the world. We’re a fast-moving, creative studio. Our people are what makes our studio fun, exciting and productive.
 We reward our employees with:
 <ul><li>Flexible working hours - core hours 10am-5pm</li><li>We strive to maintain a healthy work/life balance</li><li>Competitive salaries</li><li>There is a discretionary bonus based on company and individual performance and we keep salaries up to date during the annual pay review</li><li>Support with relocation</li><li>Support to learn, develop and progress with Supersolid</li><li>Free snacks and drinks</li><li>Amazing supersocials, company outings, game jams, Friday night drinks and more!</li><li>Company pension contribution</li><li>28 days holiday and additional days off between Christmas and New Year. There is a tenure reward scheme where you will gain extra holidays</li></ul>
 We value diversity and as an equal opportunity employer we encourage applications from all suitable applicants. All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
 <h3>Apply</h3>
 If you are interested in joining Supersolid, please email us at <a href="mailto:careers@supersolid.com" target="_blank">careers@supersolid.com</a>, or use the button below:
 <a class="button" href="mailto:careers@supersolid.com" target="_blank">Apply</a>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.