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Customer Support Specialist (Live Chat)

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UR Bank seeks a Customer Support Specialist to provide prompt, accurate, and empathetic support via live chat and email.  Responsibilities include troubleshooting customer issues, escalating complex cases, maintaining platform knowledge, identifying recurring problems, and contributing to service improvements.  The ideal candidate possesses strong communication skills (English and Mandarin), at least two years of customer-facing experience (preferably in fintech/crypto/tech), familiarity with trading platforms, and a tech-savvy, solution-oriented mindset. This role is crucial in building user trust within a dynamic fintech and blockchain environment.

<div class="_descriptionText_4fqrp_201">About the RoleAt UR Bank, we are a fast-growing crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain.We're looking for a highly motivated and customer-centric individual to join our Customer Experience team as a Live Chat Support Specialist. In this role, you'll serve as the front line for customer interactions — providing prompt, accurate, and empathetic support through our live chat and email channels. You'll help users navigate our platform, resolve issues efficiently, and act as the voice of the customer by relaying insights back to the team.This isn't just a support role — it's about shaping user trust in a high-growth fintech and blockchain environment.Key Responsibilities<ul style="min-height:1.5em"><li>Deliver timely and high-quality customer support via live chat and email in accordance with internal SLAs.</li><li>Troubleshoot customer issues, escalating complex cases to the appropriate teams while ensuring consistent follow-through.</li><li>Maintain comprehensive knowledge of platform features, services, and workflows across your assigned product area.</li><li>Identify and flag recurring issues, user pain points, or emerging trends to the CX and product teams.</li><li>Support service improvement initiatives and contribute to internal documentation and FAQ updates.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Diploma or higher in any discipline.</li><li>Strong written and verbal communication skills in English and Mandarin.</li><li>Minimum 2 years of experience in a customer-facing role, preferably in fintech, crypto, or tech-based industries.</li><li>Familiarity with trading platforms (crypto, FX, or equities) and an understanding of common user queries in these environments.</li><li>Tech-savvy and quick to learn new systems and tools.</li><li>Team player with a proactive, empathetic, and solution-driven mindset.</li><li>Standard work shifts 9am to 6pm</li></ul>Nice to Have<ul style="min-height:1.5em"><li>Hands-on experience with Zendesk, Intercom, or similar CRM/ticketing tools.</li><li>Exposure to Web3, DeFi, or blockchain ecosystems.</li></ul></div>

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The job involves working with a group of professionals on various QA (Quality Assurance) and PV (Product Validation) projects for SPICE circuit simulators such as Spectre, APS, XPS, SpectreRF, AMS, and for Virtuoso ADE (Analog Design Environment). The responsibilities include contributing to product validation and quality assurance within a team environment. The candidate will be involved in testing and improving circuit simulators, and the role requires teamwork and good communication skills.

Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences. Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.

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<h2>At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.</h2>The Position Description is… Working together with a group of professionals on a variety of QA (Quality Assurance) and PV (Product Validation) projects for SPICE circuit simulators Spectre, APS,&nbsp; XPS, SpectreRF, AMS and for Virtuoso ADE (Analog Design Environment) etc. The Position Requirements are… - MS degree candidate majored in Microelectronics, EE or related. - Customer IC design experience. - Teamwork and good communication skills.<h2>We’re doing work that matters. Help us solve what others can’t.</h2>

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