At Wonder Works Studio, we are ushering in the new era of immersive gaming, where players can express, explore, and expand their creativity. We build video games that spark imagination, encourage collaboration, and push innovation. We're problem solvers, creative leaders, and gaming aficionados. Our team is growing quickly as we expand our worlds in the ever-changing Metaverse.

Wonder Works Studio

Accounts Receivable Collections Specialist

The Accounts Receivable/Collections Specialist is responsible for contacting customers to collect outstanding funds, issuing credits, and managing the AR aging. This role involves organizing and working with customers and internal teams to resolve open AR aging items, calling customers daily to follow up on invoices, processing credits and write-offs, and coordinating with AR Specialists on payment receipts. Additional responsibilities include performing other duties as assigned by management, with a focus on resolving issues, gathering information, and communicating resolutions to customers.

Title: Accounts Receivable/Collections Specialist
Reports To: Accounts Receivable Supervisor
Department: Accounting
Location: Cincinnati, OH
Position Status: Hourly Non-Exempt
 
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
 
Job Summary:
The Accounts Receivable/ Collections Specialist is responsible for contacting customers to collect outstanding funds, issuing credits, and managing the AR aging.
 
What You'll Do:
<li>Organizes and works with customers and appropriate internal teams to resolve open AR aging items.</li>
<li>Responsible for calling customers daily to follow up on invoices coming due, past due, or for payment information.</li>
<li>Processes credits and write-offs where appropriate.</li>
<li>Coordinates with the Cash Application AR Specialists on when payments are received.</li>
<li>Performs all other duties as assigned by management.</li>
<li>Ability to organize and work with contacting customers and appropriate team members to collect any outstanding funds.</li>
<li>Calling Customers Daily.</li>
<li>Process credits and write-offs where appropriate.</li>
<li>Communication with internal customers on status.</li>
 
What You Need:
<li>Working knowledge of general accounting principles.</li>
<li>Must be able to work with others well in resolving issues, gathering information, and explaining resolutions, processes, and procedures to others.</li>
<li>Demonstrates experience maintaining a calm and professional demeanor.</li>
<li>Exercises excellent judgment and maintains a positive perspective in all situations.</li>
<li>Possesses a strong work ethic associated with heavy volumes and multiple demands.</li>
<li>Demonstrated excellent verbal and written communication skills with experience conveying information to internal and external customers in a clear, focused, and concise manner.</li>
<li>Intermediate to Advanced Excel.</li>
<li>Minimum 2 years in Collections.</li>
<li>Ability to manage the stress of a fast-paced environment.</li>
<li>Ability to meet the in-person requirements of the team and/or business needs.</li>
 
What You'll Get:
 
At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. 
Some of our many benefits include:
<li>Health, dental and vision coverage on day 1.</li>
<li>Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.</li>
<li>Paid Primary and Secondary Caregiver leave.</li>
<li>Employee Assistance Program to assist with everyday challenges. </li>
<li>Paid time off to volunteer.</li>
 
Divisions Maintenance Group is an equal opportunity employer.

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