Account Director

POSITION SUMMARY

The Account Director oversees the account and as well as other projects for our clients. The Account Director is the senior person on an account and oversees the creative, strategic and operational direction in order to deliver excellence. The Account Director is responsible for gaining a clear understanding of the existing client needs, developing and implementing relationships and strategies to increase the company’s service offerings to the client. Additionally, the Account Director is responsible for the overall financial performance of the account(s) and ensuring the achievement of budgeted profit.  The Account Director is responsible for savings delivery and service delivery.

Previous recent experience supporting clients in the Pharma industry, and a background working in the creative agency space, are both essential for this role.

JOB DUTIES
(* denotes an “essential function”) 

• Oversee one or more account teams 

• Manage the team to ensure the delivery of BAU operational excellence

• Manage the day to day client relationship

• Ensure the achievement of budgeted profit 

• Directly responsible for account P&L. Analyze on a line by line where time is being spent on the account.

• *Conduct diagnostic meetings with existing clients for process audits along with issue tracking and resolution

• *Provide support in crafting responses to RFIs/RFPs and SOW's

• *Provide quotes. Build and expand client pricing schedules to align with client support requirements

• *Seek opportunities to expand service offerings

• *Conduct budget review meetings with the client as needed

• Be the senior point of contact for the client. Be the client escalation point at a senior leadership

• *Plan yearly scope of work/budget with the client to discuss client relationship, performance, budget, forecasting and new strategic initiatives.

• *Oversee the management of project/campaign details & coordination from start to completion

• Oversee the creation of Management Information (MI) on a regular basis, i.e. weekly, monthly and quarterly, which must include metrics for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

JOB QUALIFICATIONS

• 5+ years of experience in Account Management

• 4-7 years sales background or project management background

• Minimum 3 years experience in marketing production service delivery

• Strong subject matter expertise in Creative Production and the Pharma industry

• Working knowledge of campaign management and content production across all media channels

• Experience with the billing cycle from invoice generation to accounts receivables

• Experience in more than 1 more media type

• Demonstrate ownership and management of one or more P&Ls 

• Superior customer service skills

• Polished presentation skills

WORKING CONDITIONS
Office Environment
 

The salary range for this position is $80k minimum - $115k maximum per annum. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

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