This Account Management role focuses on growing ByteDance's e-commerce platform in the Philippines, specifically within the FMCG and grocery sectors.  Responsibilities include acquiring and supporting key merchants, negotiating deals, developing joint business plans, and maintaining service quality to boost conversion rates and customer satisfaction. The ideal candidate will have 3-5 years of experience in the e-commerce industry, familiarity with FMCG brands, and ideally experience with food and beverage/grocery categories and live-streaming sales. The role involves building relationships with merchants, optimizing performance metrics, and leveraging internal tools and programs.

<p>Where imagination meets innovation, delivering limitless gaming experiences.</p>

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<div class="jobDetail__1UFk5 jobDetail" style="transform: translate(0px, 0px); opacity: 1;"><div class="block-title">Responsibilities</div><div class="block-content">About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. 

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.  Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.  To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.  At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About the team
In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Responsibilities
- Acquire and incubate brands, principals and big merchants that contribute large GMV share 
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage merchants by leveraging scalable incubation and management programs and tools</div><div class="block-title">Qualifications</div><div class="block-content">Minimum Qualifications
- Bachelor’s Degree or equivalent practical experience
- 3-5 years of experience with eCommerce industry
- Familiar with FMCG Brands
- Having Food &amp; Beverages / Groceries category exposure would be a plus

Preferred Qualifications
- Direct experience/working relationship with seller from relevant industries
- Experience with selling through content/live - streaming 

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.</div></div>