Account Manager

4 Months ago • 3 Years + • $120,000 PA - $160,000 PA

Account Management

Job Description

As an Account Manager, you will be the primary point of contact for the top 50 customers, ensuring they maximize their use of Privy. You will conduct regular check-ins to understand customer priorities, identify pain points, and uncover opportunities for upsell and expansion. Additionally, you will collaborate closely with engineering to coordinate customer-driven product requests and synthesize monthly readouts on customer sentiment for the wider team. Responsibilities include maintaining regular check-ins, designing a process for customer happiness, identifying upsell opportunities, acting as a customer advocate, quarterbacking engineering buildout requests, and presenting customer sentiment.

Good To Have:

Passion for crypto and developer tools
Experience coordinating customer-driven feature requests with product and engineering

Must Have:

3+ years of experience in account management, customer success, or related role
Strong relationship-building skills with technical and non-technical stakeholders
Customer-obsessed mindset with proactive problem-solving
Ability to identify expansion opportunities and drive upsells consultatively
Excellent written and verbal communication skills

Perks:

Offers Equity

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account-management

communication

As our Account Manager, you’ll be the main point of contact for our top 50 customers, ensuring they get the most out of Privy. You’ll conduct regular check-ins to understand their priorities, identify pain points, and surface opportunities for upsell and expansion. Beyond this, you’ll work closely with engineering to coordinate customer-driven product requests and synthesize monthly readouts on customer sentiment for the broader team.

What you'll do

Maintain regular check-ins with our top 50 customers to gather feedback, address concerns, and deepen relationships.
Design a lightweight process to ensure customer happiness on the top 150 accounts.
Identify upsell opportunities and drive adoption of the most relevant Privy features.
Serve as the customer advocate, ensuring their needs are clearly communicated to the engineering and product teams.
Quarterback engineering buildout requests for high-priority customers, ensuring smooth execution.
Synthesize and present monthly customer sentiment readouts for the broader team.
Work cross-functionally with support, sales, and product to ensure a best-in-class customer experience.

What we're looking for

3+ years of experience in account management, customer success, or a related role, ideally in developer tools, fintech, or crypto.
Strong relationship-building skills—able to connect with both technical and non-technical stakeholders.
A customer-obsessed mindset, with a proactive approach to problem-solving.
Ability to identify expansion opportunities and drive upsell in a consultative manner.
Excellent written and verbal communication skills.