Account Manager

Focus of the Role

As an Account Manager, you nurture the relationships we have built with our clients, supporting them to partner with [Company Name] to unlock their business and technology challenges. You thrive of growing these relationships and identifying new ways for [Company Name] to address their strategic needs. Your ability to listen to and deeply understand our customers, combined with your understanding of [Company Name]’s products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, highprofit sales solutions that directly contribute to [Company Name]’s growth.

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Other exciting applicable country-specific benefits to be shared as you progress

What You’ll Do

[Company Name] Enterprise - International Sales & Service provides sales and service support to [Company Name]'s international customers.

As a Account Manager, you draw on expertise in customer account management, deep knowledge of [Company Name]’s capabilities and products, and leverage your relationship building skills to deliver the following responsibilities:

• Establish, grow and maintain strategic customer relationships through deep knowledge of their business and [Company Name]’s services/products that deliver exceptional customer experiences, contribute to high NPS and drive profitability.
• Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships in order to retain and grow core telecommunications and/or emerging technology revenue for assigned portfolios.
• Apply professional expertise and knowledge of [Company Name]’s capabilities, market insights, and a deep understanding of the customer’s business strategy to effectively influence and partner with customers to identify new business opportunities.
• Leverage strong interpersonal and negotiation skills to drive commercial, business and technical discussions with customers that present a compelling case for solutions, including articulation of business (Connectivity, colocation, digital infrastructures & security,) benefits to C-Suite executives and key stakeholders.
• Authentically engage and collaborate with stakeholders across [Company Name] (e.g. Business Development Managers, Solution Specialists, Functional Specialists) to identify, qualify and drive portfolio growth opportunities, seeking support, direction and insights in customer solutions in order to achieve revenue and profitability targets.
• Lead customer initiatives or components of initiatives (e.g. business advisory consulting, workshop facilitation, strategic planning sessions) that drive strategic business opportunities to [Company Name] and that have a significant degree of impact on portfolio retention and growth.
• Identify and act to address aged debtor risks within delegated customer portfolios, collaborating with relevant areas of the business to manage and resolve issues.

About You

To be successful in the role, you'll bring the following:

• Extensive experience in Telco direct sales selling to Enterprise customers
• In depth knowledge and skills in selling Telecommunications connectivity to enterprise customers (IP VPN, SDWAN, MPLS, DIA)
• Fluency in Mandarin is essential for this role to ensure effective communication with Mandarin-speaking clients and stakeholders.

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!