Account Manager, Financial Services

8 Minutes ago • All levels • $100,000 PA - $110,000 PA

Job Summary

Job Description

As an Account Manager, Financial Services at AlphaSense, you will be responsible for developing relationships with customers to retain and grow the customer base. You will be the main point of contact for Financial clients, handling inquiries, updates, and renewal discussions. Collaborating with account executives to identify new business opportunities, you will also extract client knowledge to inform product, marketing, and sales strategies. The role involves maximizing retention rates, driving adoption of AlphaSense solutions, identifying revenue at risk, and collaborating with Account Executives. You will need to cultivate client relationships and hold business reviews. You will also be involved in user onboarding and training, proactive outreach, and serving as a liaison between the client and AlphaSense. You will also acquire value stories and product feedback from clients.
Must have:
  • Develop relationships with Fortune 1000 clients and/or financial services companies
  • Strong business acumen
  • Strong communication skills

Job Details

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Role: 

The Account Manager, Financial Services is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Financial clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile. You will work with a variety of clients from Hedge Funds, Asset Managers, Investment Banks to Private Equity and more.. In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.

While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication.

Who You Are:

  • Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients and/or financial services companies
  • A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
  • Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
  • You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment;
  • Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
  • A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.

What You’ll Do: 

  • Maximize retention rate across the book of business
  • You’ll increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
  • Identify revenue at risk in order to best position the company to prevent churn
  • Forecast retention rates
  • Collaborate with Account Executives to identify growth opportunities within the book of business
  • Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
  • Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
  • Hold Business Reviews with key stakeholders
  • Plan and execute new user onboarding and training initiatives
  • Consistent proactive outreach with material and information that’s relevant for our user base
  • Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
  • Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
  • Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts

For base compensation, we set standard ranges for all US-based roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. 

You may also be offered equity, and a generous benefits program.

Compensation Range

$100,000 - $110,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

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