Account & Relationship Management Executive

undefined ago • All levels • Account Management

Job Summary

Job Description

As an Account & Relationship Management Executive, you will manage a portfolio of accounts, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.
Must have:
  • Develop in-depth relationships with key decision-makers in assigned accounts.
  • Conduct thorough needs analysis to align products/services to customer requirements.
  • Negotiate terms and close sales with a high degree of authority.
  • Develop and implement targeted sales strategies.
  • Track and analyze sales performance metrics and tailor strategies accordingly.
  • Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
  • Provide detailed and accurate sales forecasts.
  • Support clients during the implementation of products/services.
  • Resolve complex customer issues promptly and effectively.
  • Identify opportunities for upselling and cross-selling within the account portfolio.
  • Excellent verbal and written communication skills.
  • Strong negotiation skills for setting terms and closing deals.
  • Solid understanding of the organization's products or services.
  • Ability to design and implement targeted sales strategies.
  • Advanced use of CRM software for account management.
  • High proficiency in resolving complex customer issues.
  • Strong analytical skills for tracking and adapting sales performance.
  • Exceptional ability to build and maintain long-term client relationships.
Perks:
  • Well-being benefits including tools, programs, and resources for health, happiness, safety, and prosperity.

Job Details

About the Role:

As an Account & Relationship Management Executive, you will manage a portfolio of accounts, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.

Responsibilities:

  • Develop in-depth relationships with key decision-makers in assigned accounts.
  • Conduct thorough needs analysis to align products/services to customer requirements.
  • Negotiate terms and close sales with a high degree of authority.
  • Develop and implement targeted sales strategies.
  • Track and analyze sales performance metrics and tailor strategies accordingly.
  • Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
  • Provide detailed and accurate sales forecasts.
  • Support clients during the implementation of products/services.
  • Resolve complex customer issues promptly and effectively.
  • Identify opportunities for upselling and cross-selling within the account portfolio.

Qualifications:

  • Communication: Excellent verbal and written communication skills.
  • Negotiation: Strong negotiation skills for setting terms and closing deals.
  • Product Knowledge: Solid understanding of the organization's products or services.
  • Sales Strategy: Ability to design and implement targeted sales strategies.
  • CRM Expertise: Advanced use of CRM software for account management.
  • Problem-Solving: High proficiency in resolving complex customer issues.
  • Analytical Skills: Strong analytical skills for tracking and adapting sales performance.
  • Relationship Building: Exceptional ability to build and maintain long-term client relationships.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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About The Company

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

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