Operational Migration Manager – CCH iFirm
Role Overview:
The Operational Migration Manager will lead the strategic migration of Wolters Kluwer TAA UK's legacy on-premise software suite to the next-generation cloud platform. This role is critical to ensuring a smooth, scalable, and customer-centric transition, reducing churn risk, unlocking cloud benefits, and accelerating revenue realization.
Key Responsibilities:
- Migration Strategy & Execution:
 - Develop and lead a repeatable, scalable migration framework across customer segments.
 - Define migration phases, milestones, dependencies, and success criteria.
 - Serve as project lead for top-tier customer migrations.
 - Own customer communications and interactions for migrations outside the top 10.
 - Cross-functional Coordination:
 - Align and coordinate across product, engineering, professional services, support, marketing, and content teams.
 - Ensure clear governance and visibility across all workstreams.
 - Report progress periodically to the Regional Leadership Team (RLT).
 - Customer Engagement:
 - Act as the central point of contact for customers during migration.
 - Build confidence and streamline communications on migration progress.
 - Commercial & Analytical Support:
 - Support commercial and marketing teams during product rollout.
 - Define and report key metrics to track migration success.
 
Required Experience & Qualifications:
- Master’s degree (BA/BS) preferred or equivalent experience.
 - Fluent in English.
 - Accountancy or practice experience is highly desirable.
 - Strong project management methodology and execution skills.
 - Proven ability to lead cross-functional teams and secure stakeholder buy-in.
 - Excellent communication and facilitation skills.
 - Demonstrated leadership and credibility in driving complex projects.
 
Why This Role Matters:
- Enables faster adoption of cloud solutions and realization of revenue.
 - Reduces technical debt and operational inefficiencies.
 - Supports upselling and cross-selling opportunities.
 - Aligns with the UK’s digital transformation roadmap.
 
For more details please contact Carl Rigby at carl.rigby@wolterskluwer.com
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.