Job Description
Zipdev is seeking a motivated and energetic Operations Manager to join a client's growing team. This role is crucial for ensuring the smooth operation of daily business, fostering team development, and driving continuous process improvement. The Operations Manager will be a key leadership position, requiring strong organizational skills, the ability to make difficult decisions, and oversight of the entire business operation. Key responsibilities include overseeing daily operations, managing team development, enforcing and improving processes, reviewing contracts for legal soundness, managing client relationships to ensure satisfaction, and assisting with budget and financial oversight. Essential qualities include strong leadership, operational excellence, problem-solving skills, high emotional intelligence, excellent communication, and adaptability.
Good To Have:
- Experience in guiding and supporting team members
- Ability to monitor progress and provide coaching
- Skill in implementing and refining business processes
- Contract review for legal soundness
- Client satisfaction and retention management
- Budgeting and financial oversight experience
Must Have:
- Strong leadership and decision-making abilities
- Detail-oriented approach to operations
- Effective problem-solving and critical thinking
- High emotional intelligence (EQ)
- Clear and concise communication skills
- Adaptability and growth-oriented mindset
Here at Zipdev we are looking for motivated and energetic Operations Manager to join our client's growing team. The Operations Manager will play a key role in ensuring the smooth operation of day to-day business, team development, and continuous improvement in processes.
The Operations Manager role is a key leadership position within the company. This role requires someone who is highly organized, able to make tough decisions, and comfortable in overseeing the entire operation of the business. By developing the necessary skills and knowledge in the areas listed, the Operations Manager will be instrumental in driving the company’s success.
Key Responsibilities:
- Oversee Daily Operations: Ensure smooth day-to-day business flow, prioritizing tasks, removing blockers, and addressing operational issues to maintain efficiency.
- Leadership & Team Development: Guide and support team members, fostering accountability, monitoring progress, and providing one-on-one coaching for performance improvement and morale.
- Process Enforcement and Improvement: Implement, monitor, and refine business processes, ensuring team adherence and introducing new systems or deadlines to enhance operational consistency.
- Contract & Legal Oversight: Review contracts for legal soundness, ensuring all necessary clauses are included and providing clarification on complex terms to support team members.
- Client Relationship Management: Oversee client satisfaction and retention, escalating and resolving issues to ensure clients receive the best possible experience.
- Budgeting & Financial Oversight: Assist in managing costs and expenses, monitoring budget adherence, and assessing financial reports to ensure fiscal responsibility.
Key Qualities and Trais:
- Leadership & Decision-Making: Exhibit strong, accountable decision-making, including tough calls, while balancing decisiveness with empathy.
- Operational Excellence: Possess a detail-oriented approach and deep understanding of operations to identify inefficiencies and implement solutions.
- Problem-Solving & Critical Thinking: Quickly identify issues, analyze root causes, and implement effective solutions to maintain operational flow.
- Emotional Intelligence (EQ): Demonstrate high EQ by understanding team dynamics, managing emotions under pressure, and providing empathetic support.
- Communication Skills: Communicate clearly, concisely, and persuasively with both internal teams and clients, ensuring understanding and alignment.
- Adaptability & Growth-Oriented: Embrace change, proactively learn new skills, and adapt to evolving business needs and expanded responsibilities.
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