AI Delivery Manager

Job Responsibilities 

• Collaborate with Product Engineers and Data science teams to build and deliver AI products 

• Connect with the internal and external stakeholders to understand use cases and advise on solutions  

• Ability to translate complex technical concepts to non-technical stakeholders 

• Training the team on AI specific configuration, AI model development and delivery process and data analysis 

• An ideal candidate should have proficient knowledge of handling office tools like - Lucid Charts, Confluence, JIRA, MS office suite to build an organized professional-level documentation. 

• Ability to understand responsibilities and priorities, sense possible pitfalls, and timely discuss them with the team  

• Owning escalations, priority incidents, collaborating to meet resolutions, and establishing effective synergy amongst the stakeholders and gathering their reviews 

• Developing system and procedures to ensure quality of delivery 

• Understanding the scope of deliveries and creating collaborative delivery plans. 

• Being accountable for service delivery performance, meeting customer expectations, and aid in driving future demand. 

•  Assisting in people management, including staff recruitment, performance assessment, training, and mentoring. 

Preferred Qualification: 

• Full-time masters degree in either of the following specializations: 

• Management/Engineering/Communication 

• Overall 5-8 years of experience in ML project management or similar leadership role. 

• Understanding and knowledge of Agile and Scrum process, terminologies and artefacts 

• Prior experience and background in service delivery, data management, team management, client communication, vendor management and documentation.  

• Working knowledge of ML lifecycle and workflows, from initial client consultation to final deployment. 

• Good written and verbal communication skills - Ability to create training documentation, review project documents for peers, and create custom documentation when required for a client 

• Organizational and Interpersonal skills to keep project goals clear, have timely catch-up with internal team/clients, and ensure deliveries are checked and tested in prior 

• Ability to collaborate - working with the Product manager on setting team goals, planning, and achieving them. Also, present/share newer solutions or ideas for growth and improvements in the team 

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews 

• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery 

• Developing a deep understanding of the projects to gain insights into the scope of service delivery 

• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand 

• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization