Global SVP - Sales Operations

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You’ll Do

You’ll be reporting to the Chief Revenue Officer as an integral partner in continuing to evolve and scale our Sales Operations function..

• Collaboratively work across the organization to continually: Measure the existing sales process, identify inefficiencies, eliminate friction and measure the result.
• Help define, design, and create the systems to track ramping and ramped AE productivity.
• Assist in the identification of solutions and technologies that drive sales efficiency and consequently, revenue growth. This individual will also insure the adoption of these tools.
• Responsible for sales analytics and reporting on sales performance. You will be responsible for providing specific information, including weekly/monthly/quarterly/annual pipeline, achievement, and performance reports.
• Streamline sales processes and strategies, assigning quotas, balancing territories, and enhancing the visibility of pipeline management.
• Monitor the accuracy and efficient distribution of sales and financial reports, and other intelligence essential to the sales organization.
• Work with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis.
• Designs and administers the organization’s CRM (SFDC).

Who You Are & What Makes You Qualified?

• Strong Business Acumen with Executive Presence
• 12+ years hands-on experience leading and scaling sales operations functions in high growth companies
• Demonstrated proficiency in managing analytically rigorous initiatives.
• Deep expertise on sales automation and CRM systems (SFDC).
• Successful experience managing teams and solving complex problems.
• Possesses an action-oriented attitude that results in superb follow-up and attention to detail.
• Results oriented (Service, Quality, and Continuous Improvement) – with an eye on continuous improvement of processes that lead to high quality results.
• Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization in order to achieve the desired results.
• Commitment to the successful achievement of team and organizational goals through a desire to participate and help other members of the team.

Leadership Attributes:

• Established executive with a successful track record of developing and leading Sales Operations.
• Creative and intellectually curious, with strong strategic intuition. Inquisitive appetite for proactively identifying and aggressively pursuing continuous improvements.
• Solid critical thinker with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment
• Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity
• Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust and support within all levels of the organization.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here

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To learn more about all-things-Sprinklr, visit our candidate resource hub here

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EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

$260,000 - $433,000

The base salary range for this role at minimum and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, and skills of our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.