Vendor Management Analyst

Sprinklr is an AI-native platform for Unified Customer Experience Management. This role involves creating and managing purchase requisitions, coordinating with clients and businesses for order forms, overseeing access management for vendor resources, managing purchase order renewals, invoice processing, asset recovery, and facilitating stakeholder collaboration. The analyst will also lead vendor discussions and generate reports.

Must Have

• Create and track/manage Purchase requisition in ZIP.
• Coordination between client and business for Order form (OF) and review commercials.
• Create and manage Statements of Work (SOWs).
• Oversee access management for vendor resources.
• Manage Purchase orders renewal and closure invoice processing and tracking.
• Manage asset recovery for vendor resources.
• Facilitate internal/external stakeholder management and collaboration with Procurement, IT, Finance, and other departments.
• Lead and participate in vendor discussions and negotiations as required.
• Generate and distribute weekly/monthly reports using Excel, PowerPoint, and Power BI.
• Process documentation for existing and new processes.
• Minimum of 5+ years of vendor management experience.
• Strong understanding of Master Service Agreements (MSA).
• Strong understanding of SOW and Order forms.
• Expertise in Excel and PowerPoint.
• Understanding of SharePoint and Power BI.

Good to Have

• Hands-on experience with Power BI

Perks & Benefits

• Comprehensive suite of benefits
• Voluntary healthcare coverage
• Paid time off
• Open Mentoring Program

Key Responsibilities

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• Create and track/manage Purchase requisition in ZIP.
• Coordination between client and business for Order form (OF) and review commercials.
• Create and manage Statements of Work (SOWs).
• Oversee access management for vendor resources.
• Manage Purchase orders renewal and closure invoice processing and tracking.
• Manage asset recovery for vendor resources.
• Facilitate internal/external stakeholder management and collaboration with Procurement, IT, Finance, and other departments.
• Lead and participate in vendor discussions and negotiations as required.
• Generate and distribute weekly/monthly reports using Excel, PowerPoint, and Power BI.
• Process documentation for existing and new processes

Required Qualifications and Skills

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• Experience: Minimum of 5+ years of vendor management experience.
• Contract Knowledge: Strong understanding of Master Service Agreements (MSA).
• Strong understanding of SOW and Order forms
• Technical Proficiency: Expertise in Excel and PowerPoint is required.
• Platform Knowledge: Understanding of SharePoint and Power BI is necessary.
• Advantageous: Hands-on experience with Power BI will be considered an added advantage.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here

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EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

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