Senior Product Education Facilitator

Sprinklr is seeking a Senior Product Education Facilitator to plan and deliver product training programs for customers, partners, and internal teams. This role involves building high-quality training materials, collaborating with various departments, and designing scalable onboarding programs. The facilitator will translate complex SaaS and CCaaS features into value-driven learning, track training impact, and act as a subject matter expert, continuously improving content and delivery for global audiences.

Must Have

• Plan and deliver end-to-end product training programs
• Build and maintain high-quality, product-based training materials
• Collaborate cross-functionally with Product, Implementation, Customer Success, Sales, and Support
• Design and deliver scalable post implementation onboarding and success learning programs
• Translate complex SaaS and CCaaS features into simple, value-driven learning
• Collaborate with Product, Customer Success, Sales, and Support on enablement needs
• Drive customer adoption, value realization, and reduced support dependency
• Track training impact using feedback, adoption, and usage metrics
• Act as SME for assigned product modules and mentor junior facilitators
• Facilitate engaging, high-quality sessions for global audiences
• Continuously improve content, delivery, and learning processes
• Proven experience in learning facilitation and product training delivery
• Flexibility to work across multiple time zones and global audiences
• Experience with LLMs in creating content, delivering training, examine skills

Good to Have

• SaaS-based or Contact Center (CCaaS) experience preferred
• Technical background or aptitude is a strong plus

Perks & Benefits

• Voluntary healthcare coverage
• Paid time off
• Mentoring Program

Responsibilities:

• Plan and deliver end-to-end product training programs across customer, partner, and internal audiences
• Build and maintain high-quality, product-based training materials aligned to platform features and use cases
• Collaborate cross-functionally with Product, Implementation, Customer Success, Sales, and Support to design enablement aligned to customer needs and product strategy
• Design and deliver scalable post implementation onboarding and success learning programs
• Translate complex SaaS and CCaaS features into simple, value-driven learning aligned to customer use cases
• Collaborate with Product, Customer Success, Sales, and Support on enablement needs
• Drive customer adoption, value realization, and reduced support dependency
• Track training impact using feedback, adoption, and usage metrics
• Act as SME for assigned product modules and mentor junior facilitators
• Facilitate engaging, high-quality sessions for global audiences
• Continuously improve content, delivery, and learning processes

Requirements

• SaaS-based or Contact Center (CCaaS) experience preferred
• Proven experience in learning facilitation and product training delivery
• Flexibility to work across multiple time zones and global audiences
• Technical background or aptitude is a strong plus
• Experience with LLMs in creating content, delivering training, examine skills"