Senior Cloud Engineer

This role is responsible for maintaining and developing optimum cloud infrastructure that ensures stability, scale and performance. This will require working with tools such as Docker, Kubernetes and automating pipelines through Jenkins and Python. The Senior Cloud Engineer will identify and proactively address complex issues, deploy and maintain backend infrastructure, improve CI/CD, and provide technical guidance to the team, focusing on highly available and scalable cloud environments.

Must Have

• Maintain and develop optimum cloud infrastructure.
• Identify and proactively address complex issues.
• Deploy, automate, maintain, troubleshoot backend infrastructure.
• Improve continuous integration infrastructure and services.
• Build and maintain Microservices Architecture with Docker, Kubernetes.
• Design, implement, optimize cloud infrastructure solutions.
• 5+ years experience in cloud engineering.
• Hands-on experience with AWS, Azure, GCP SaaS deployments.
• 4+ years in Python, Java, Go, or Bash.
• Proficiency in Ansible and Terraform.
• Database management skills: MongoDB, Elasticsearch, MySQL, ScyllaDB, Redis, Kafka.
• Strong understanding of cloud-native landscape: Kubernetes, observability, SecOps.
• Strong Unix/Linux systems administration background.
• Good understanding of SRE processes.

Perks & Benefits

• Comprehensive suite of benefits.
• Voluntary healthcare coverage.
• Paid time off for mental and physical wellbeing.
• Open Mentoring Program for growth.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time,across any modern channel, at a once impossible scale.

Job Summary: This role is responsible for maintaining and developing optimum cloud infrastructure that ensures stability, scale and performance. This will require working with tools such as Docker, Kubernetes and automating pipelines through Jenkins and Python.

Job Description:

• Identify and proactively come up with solutions to address complex issues and enhance scalability of the systems.
• Deploy, automate, maintain, troubleshoot and constantly improve the systems that will keep the backend infrastructure running smoothly.
• Maintain and improve continuous integration infrastructure and services (build, test and package pipelines)
• Help development teams setup and maintain their continuous integration pipeline and tools.
• Responsible for peer and junior level review of code/work and ensure sharing of best practices within the team and on various platforms
• Working knowledge of modern, continuous development techniques and pipelines (Agile, Kanban, CI/CD, Jenkins, Git, Artifactory).
• Building and maintaining Microservices Architecture in production using Docker and Kubernetes.
• Spearhead the design, implementation, and optimization of cloud infrastructure solutions.
• Provide mentorship and technical guidance to the cloud engineering team.
• Collaborate with stakeholders to align cloud strategy with business objectives.
• Architect highly available and scalable cloud environments.
• Develop and enforce best practices for cloud security and compliance.
• Lead initiatives to automate processes and improve operational efficiency.

Skills Required:

• The ideal candidate should be having 5+ years of work experience.
• Strong hands-on experience deploying the SaaS products across major cloud providers. - AWS, Azure, & GCP(way more things beyond compute)
• 4+ years’ experience in one or more programming languages - Python/Java/Go/Bash.
• Decent skills in configuration management/IAC tools. - Ansible and Terraform.
• Good Database management skills. - MongoDB, Elasticsearch, MySQL, ScyllaDB, Redis, Kafka etc..
• Strong understanding and hands-on experience of the cloud-native landscape. - Orchestration using k8s, observability, SecOps, etc.
• Strong system skills - *nix systems administration background.
• Experience with source code management, building CI/CD pipelines, and GitOps is a plus.
• Good understanding of SRE processes.
• Good communication skills to collaborate with clients and cross-functional teams