Product Manager

Sprinklr is seeking a Product Manager to own the entire lifecycle of a product module, from requirements gathering to market launch, including support and delivery. The role involves collaborating with other PMs on cross-platform strategy, acting as a product consultant for major brands, and utilizing product usage data to identify customer pain points and improve adoption. Candidates should have 3-4 years of experience, strong data analysis skills, and proven abilities in product and marketing strategy development and cross-functional teamwork.

Must Have

• Own the entire lifecycle of a product module (requirements, design, development, go-to-market, support, delivery)
• Work with designers and engineering to ensure timely development
• Work as a product consultant, understanding business use cases and configuring Sprinklr products
• Use product usage data to understand customer pain points and recommend solutions
• Work to understand product adoption by various brands and establish standard practices to improve adoption
• Analyze data quickly to reach relevant insights and understand client needs and map them to concrete solutions
• Develop product and marketing strategies and effectively communicate recommendations to executive management
• Work effectively with cross functional teams in a matrix organization

Perks & Benefits

• Comprehensive suite of benefits for personal well-being
• Voluntary healthcare coverage (where applicable)
• Paid time off to recharge and spend time with loved ones
• Open Mentoring Program for growth and development

As Product Manager, you will :

• You will start with owning a small module, responsible for the entire lifecycle of the product starting from requirements gathering, working with designers to get the designs done, working with engineering to ensure timely development and then go to market of the same, including support and delivery.
• Working with other PMs, Senior PMs, to create a cross platform product strategy, giving you an early exposure of other products in Sprinklr.
• Work as a product consultant, talk to some of the largest brands out there, understand their business use cases and then configure the Sprinklr product for them to ensure they are able to solve their business problems in an optimal manner using Sprinklr product
• Use product usage data to understand customer pain points and recommend possible solutions to the product team
• Work as a team to understand product adoption by various brands and establish standard practices to improve adoption
• Working with other PMs, Senior PMs, to create a cross platform product strategy, giving you an early exposure of other products in Sprinklr.

Required Skills:

• Hands on to analyze data quickly to reach relevant insights and understand client needs and map them to concrete solutions
• Should have 3-4 years of work experience.
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Skilled at working effectively with cross functional teams in a matrix organization

We focus on our mission:

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product:

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people:

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy:

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams:

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.