Configuration Specialist

Sprinklr is seeking a Configuration Specialist to provide real-time end-user support and implement platform changes based on customer requests. This role involves ensuring configurations align with best practices and client requirements, collaborating with cross-functional teams for issue resolution and product enhancements, and creating detailed documentation. The specialist will also analyze support processes for improvements, identify and deploy Tactical Use Cases, and support Project Managers in capturing high-level requirements within project scope.

Must Have

• Provide real-time end-user support and implement platform changes.
• Ensure configuration aligns with Sprinklr best practices and client requirements.
• Collaborate with cross-functional teams to resolve issues and contribute to product enhancements.
• Create and maintain detailed documentation (knowledge base articles, FAQs).
• Analyze support processes, identify improvement areas, and implement solutions.
• Identify and deploy Tactical Use Cases (TUCs).
• Support Project Manager in building project's business case by capturing high-level requirements.
• Bachelor’s degree in Technology, Communications, or related field.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Solid understanding of SaaS model, enterprise software, and social media platforms.
• Adaptability and quick-learning mindset in a fast-paced, dynamic environment.
• Resourceful and solution-oriented, with ability to apply technical knowledge.
• Prior experience in client-facing roles is essential.

Good to Have

• Strong knowledge of MongoDB.
• Project management experience.

Perks & Benefits

• Comprehensive suite of benefits
• Voluntary healthcare coverage
• Paid time off to recharge
• Open Mentoring Program for growth

What You’ll Do

• Provide real-time end-user support and implement platform changes based on customer requests.
• Ensure configuration aligns with Sprinklr best practices and specific client requirements.
• Collaborate with cross-functional teams—including developers, QA engineers, product support, and product managers—to resolve issues and contribute to product enhancements.
• Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams.
• Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations.
• Identify and deploy Tactical Use Cases (TUCs) as needed.
• Support the Project Manager in building the project’s business case by ensuring all high-level requirements are captured within the project scope.

What Makes You Qualified

• Bachelor’s degree in Technology, Communications, or a related field from a reputable institution.
• Strong knowledge of MongoDB is a plus.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Solid understanding of the Software-as-a-Service (SaaS) model, enterprise software, and social media platforms.
• Adaptability and a quick-learning mindset in a fast-paced, dynamic environment.
• Resourceful and solution-oriented, with the ability to apply technical knowledge to determine effective resolutions.
• Project management experience is an added advantage.
• Prior experience in client-facing roles is essential.

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.