Customer Success Manager CRM (Southeast)

Tekion is seeking a Customer Success Manager (CRM) to manage key dealership accounts in the Southeast USA. This role requires deep understanding of the automotive industry and the Tekion platform. Responsibilities include building strong client relationships, advocating for dealership needs, mitigating churn, analyzing CRM data for improvements, and collaborating on implementation. The manager will also provide product feedback and solve complex service and software issues, requiring a hands-on approach.

Must Have

• Serve as primary point of contact for assigned dealership accounts
• Build and nurture strong relationships with dealerships
• Act as an advocate for dealership needs and goals
• Mitigate churn through regular communication with management teams
• Analyze CRM data and dealership performance for improvements
• Provide actionable recommendations to optimize processes
• Collaborate with dealerships to implement continuous improvements
• Provide feedback to the product team based on customer needs
• 5+ years of CRM experience in the auto industry
• Exceptional written and verbal communication skills
• Ability to articulate technical jargon into consumable levels
• Proven ability to translate customer insights into technical deliverables
• Experience solving complicated service and software issues
• Ability to interact with product and senior leadership
• Ability to travel (15 - 20%)

Good to Have

• Experience working in an early-stage startup environment

Perks & Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Unlimited PTO
• Parental leave
• Free snacks and beverages
• Opportunity to work with bright minds from Silicon Valley
• Be part of an early stage, hyper-growth start-up
• Work on the latest and coolest home-grown technologies
• Dynamic work environment with strong community and collaboration
• Open and transparent culture that encourages innovation and rewards performance
• Exciting opportunities for career growth and development

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Only candidates that reside in the Southeast USA will be considered.

Customer Success Manager (CRM)

Job Description:

This is a role comprising of account management for our important customers. This requires an in-depth understanding of both the automotive industry and the Tekion platform. We’re looking for talented professionals who love challenges, push boundaries and are passionate about successfully managing a transformational product.

Responsibilities:

• Serve as the primary point of contact for assigned dealership accounts, building, and nurturing strong relationships.
• Act as an advocate for the dealerships, working to understand their unique needs and goals, and ensuring Tekion CRM delivers value.
• Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction and address any concerns or issues.
• Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations to optimize processes.
• Collaborate with dealerships to implement continuous improvements that align with their performance goals.
• Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements and feature developments.

Qualifications:

• 5+ years of CRM experience in the auto industry.
• Experience working in an early-stage startup environment is a plus.
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners.
• Proven ability to take customer suggestions or insights and translate them into technical deliverables.
• Must have experience solving complicated service and software issues and be ready to handle red, yellow and green status.
• Ability to interact with product and senior leadership to present detailed client roadblocks and own the solution.
• This role is NOT a relationship only role. The right person must enjoy going into the weeds to solve issues!
• Ability to travel (15 - 20%)

Sponsorship

• Please note that visa sponsorship is not available for this position.

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

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