Customer Performance Manager

Vi is a market-leading Enterprise-AI platform for health, serving large health organizations to maximize acquisition, enrollment, engagement, retention, and health outcomes. As a Customer Performance Manager, you will drive measurable impact by owning the strategy and execution of product performance. Your focus will be on achieving strong performance across Proof of Concepts (POCs) to convert clients and maintaining optimal performance for long-term contracted clients. You will quarterback accounts, connecting client performance inputs to the Delivery Team and supporting Account Managers.

Must Have

• Lead performance reporting and optimization for Enterprise clients.
• Lead onboarding for all Proof of Concepts (POCs) and validate success metrics.
• Establish clear communication with internal stakeholders for deadlines and optimizations.
• Leverage first and third-party data to create data-driven insights.
• 4-6 years of omnichannel digital performance marketing experience (Meta, Display, Programmatic).
• Proven ability to manage Enterprise clients and facilitate performance-based partnerships.
• Deeply analytical and data-driven problem-solver.
• Strong understanding of the healthcare and/or pharmaceutical landscape.
• High IQ & EQ with strong influence, collaboration, and project management skills.
• Strategic, intelligent, creative, and performance-driven with startup adaptability.

Good to Have

• Experience in patient marketing.

Description

Vi is the market-leading Enterprise-AI platform for health, serving some of the world’s largest health organizations—from Fortune 500 healthcare providers to pharma and consumer brands—helping them maximize acquisition, enrollment, engagement, retention, and health outcomes. Vi’s platform is backed by $125M+ in R&D, serving over 175 million members daily and growing.

Vi offers three main product lines: Activate, Engage and Transform. Vi Activate is a productized data solution, outputting Precision Targeted Audiences for paid media marketing to reduce marketing waste and drive client KPIs more effectively.

As a Customer Performance Manager, you’ll be at the forefront of driving measurable impact—owning the strategy and execution behind product performance to ensure our Enterprise clients hit and exceed their KPIs.

Your focus will be driving strong performance across Proof of Concepts (POCs) to ultimately lead to conversions, as well as maintaining optimal performance across long-term contracted clients. You will be the “end to end” quarterback across each account, connecting Client Performance inputs to the Delivery Team (Product, R&D, Deployment), while supporting the Account Manager externally.

Responsibilities

• Performance Reporting & Optimization – Serve as the primary lead of performance across Enterprise clients, proactively strategizing & communicating all optimizations to the Delivery team.
• Pilot Onboarding & Execution – Lead the Onboarding process for all POCs, proactively ensure and communicate feasible deadlines, and validate clear success metrics for full team alignment.
• Cross-Team Collaboration – Establish clear communication channels with internal stakeholders to convey critical deadlines, optimizations and requirements to the Delivery team while demonstrating adept project management skills and flagging Product improvements required for optimal performance.
• Data-Driven Insight Reports – Ability to leverage first and third-party data to create data-driven insights that inform a client’s consumer base and bring actionable insights to their strategy.

Requirements

• Digital Performance Marketing Skills – Omnichannel marketing experience required (Meta, Display, Programmatic, etc.), with at least 4-6 years of experience in launching, analyzing and optimizing digital media campaigns. Experience in patient marketing preferred.
• Enterprise Client Management Expertise – Proven ability to facilitate performance-based partnerships, with demonstrated experience navigating complex needs and high-caliber outcomes in a fast-paced environment.
• Data-Driven Problem Solver with Sharp Analytical Acumen – Deeply analytical and driven by data; thrives on uncovering insights through quantitative analysis to identify performance gaps, inform media strategy, and recommend optimizations corresponding to Clients’ objectives.
• Healthcare / Pharmaceutical Industry Expertise – Strong understanding of the healthcare and / or pharmaceutical landscape, including exposure to payers and providers, and / or clinical, commercial and rare disease.
• High IQ & EQ – Strong ability to influence internal teams, with an innate ability for effective collaboration, communication and project management.
• Startup DNA – Highly strategic, intelligent, creative, and performance-driven; able to operate in ambiguity.