Senior IT Technical Support Engineer

Tekion, a rapidly growing company disrupting the automotive industry with its cloud-native platform, is seeking a Senior IT Technical Support Engineer. This role involves comprehensive IT troubleshooting for software, hardware, and cloud technologies. The successful candidate will lead Helpdesk processes, manage ticketing systems, handle Active Directory and Okta, provide technical assistance for Mac, Windows, and SaaS solutions, and manage network infrastructure. This position is ideal for passionate IT professionals eager to develop their skills and embrace challenges within a dynamic, innovative environment.

Must Have

• Lead and improve Helpdesk processes
• Manage Helpdesk ticketing system for US and Canada employees
• Manage Active Directory and Okta
• Configure policies in AD and Okta
• Provide technical support for Mac, Windows, and SaaS solutions
• Perform diagnostics for issue resolution
• Work with network equipment (routers, switches, racking, cabling)
• Install, modify, and repair computer hardware and software
• Manage employee onboarding and offboarding (US/Canada)
• 4+ years of help desk experience
• Laptop troubleshooting (Windows/Mac)
• Experience with Single Sign-On tools (Okta)
• Proficiency in LAN/WAN troubleshooting
• Excellent oral communication
• Detail-oriented for ticket documentation
• Ability to travel up to 10% domestically

Good to Have

• Experience with MDM solutions

Perks & Benefits

• Competitive compensation and generous stock options
• 100% employer-paid medical, dental, and vision coverage
• Unlimited PTO
• Parental leave
• Free snacks and beverages
• Opportunity to work with bright minds from Silicon Valley
• Be part of an early stage, hyper-growth start-up
• Work on the latest home-grown technologies
• Dynamic work environment with community and collaboration
• Open and transparent culture (encourages innovation, rewards performance, discourages hierarchy)
• Exciting opportunities for career growth and development

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Summary

This role is comprised of general IT troubleshooting duties surrounding software, hardware, and cloud technology. We’re looking for talented professionals who want to grow with a company to develop their skills and position, love challenges, push boundaries and are passionate about IT

Roles & Responsibilities

• Help lead Helpdesk processes to be more efficient and effective
• Manage day to day Helpdesk ticketing system for US and Canada employees
• Active Directory and Okta management
• Putting together policies and configurations within AD and Okta
• Provide employee technical assistance for Mac, Windows and SaaS solutions
• Run diagnostics to resolve employee reported issues
• Work with routers, switches, racking, and cabling
• Install, make changes, and repair computer hardware and software
• Manage US and Canada employee onboarding and offboarding
• Willingness and ability to travel up to 10% domestically within the United States

Qualifications & Educational Requirements

• 4+ years of experience working in a help desk environment
• Experience working in Active Directory or similar tool for policy management and configuration
• Laptop troubleshooting with Windows and Mac devices
• Working within a single sign on tool such as Okta or similar
• Experience with network equipment such as routers, switches, access points
• Proficient in troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Experience with MDM solutions but not required
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on ticket

Sponsorship

• Please note that visa sponsorship is not available for this position.

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Base Salary Range

$91,500 - $137,000 USD

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

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