IT Specialist

The IT Specialist provides comprehensive computer and end-user support for WPIX Information Systems. Responsibilities include daily troubleshooting of computer problems, end-user support for network, computer, and software issues, hardware and software configuration/installation, Windows Domain user/group administration, and cell phone administration. The role requires 2-3 years of experience in computer support, knowledge of Windows and Mac operating systems, and strong problem-solving abilities.

Must Have

• Troubleshoot computer problems daily
• Provide end-user support for network, computer, and software issues
• Configure and install hardware and software
• Administer Windows Domain users and groups
• Document network procedures
• Administer cell phones
• 2-3 years of computer support experience
• Knowledge of Windows and Mac Operating Systems
• Experience with HTML or PHP coding
• Strong problem-solving and analytical skills
• Good communication skills
• Willingness to work weekends, holidays, and evenings
• Ability to implement network solutions for up to 250 users

Good to Have

• CNE certification
• MCSE certification

Role: Provide computer and end-user support for all WPIX Information Systems

RESPONSIBILITIES

• Day to day troubleshooting of computer problems.
• End-user support for all network, computer and software related issues
• Hardware configuration and installation
• Software configuration and installation
• Windows Domain user/group administration – adds, deletions, changes
• Documentation of all network related procedures that they are responsible for.
• Cell Phone administration

REQUIREMENTS/QUALIFICATIONS

• 2 –3 years of work experience in computer support.
• Knowledge of Windows network operating systems (CNE & MCSE certification a plus – but not required). Experienced with: hardware troubleshooting & installation,
• software installation, network printing and Windows and Mac Operating Systems.
• Coding experience with HTML or PHP.
• Problem-solving and analytical skills are necessary.
• Good communication skills.
• Must be willing to work weekends, holidays and evenings.
• Need to be analytical and work well in a high-pressure environment. Must be thorough, detailed oriented and conscientious.
• Must be able to implement workable solutions on the network that will affect the productivity of up to 250 users.
• Must be able to interface and communicate well with users at all levels in the corporate structure as well as at all levels of computer proficiency.

Education

Bachelor Degree or equivalent.

Hourly rate: $20+