IT Support Agent

Dealer Spike Inventory Syndication is seeking a Technical Support Specialist to work directly with new and existing customers, solving technical problems and consulting on software usage. This role involves developing relationships with dealer clients and partners, providing excellent customer experience via calls, emails, and chats, setting up accounts, providing initial training, and diligently maintaining records. Candidates should be versatile, comfortable in a fast-paced, team-oriented environment, and able to escalate advanced problems to development teams.

Must Have

• Provide excellent customer experience to all inbound Support calls, emails, and chats
• Work with new customers to setup their accounts and provide initial training
• Diligently keep records of all communications in our ticketing system
• Recognize, document, and escalate advanced problems to our development teams
• Assist with the roll out of new products, methods, and strategies to our existing clients
• Advocate and suggest new services for the customer to bring value to their business
• Provide feedback from the customers on how we can improve our services and meet their needs
• Minimum of high school diploma
• 2+ years of computer and software service experience in a fast-paced business environment
• 1+ year of supporting customer applications via phone in technical help desk environment
• Demonstrated ability to investigate technical issues and identify solutions
• Self-motivated and able to work independently
• Ability to listen and gather information from customers to develop solutions
• Ability to look at all sides of a situation to develop a course of action
• Ability to work with and support others in a team environment
• Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.)
• Working knowledge of Windows OS
• Working knowledge of Internet technologies
• Excellent verbal and written communication skills

Good to Have

• Knowledge of eBay, Craigslist and Auto industry
• HTML, graphic design, and SQL knowledge and understanding

Perks & Benefits

• Fun, fast-paced, and casual company culture
• Close team who enjoy working together

Who We Are…

Dealer Spike Inventory Syndication is the leading provider of inventory management and online marketing solutions for dealerships of all categories including Automotive, RV & Camper, Powersports, Motorcycle, Marine, Commercial Truck, and Aircraft. Our award-winning web-based software offers dealer websites, inventory management solutions, and listing tools to advertise inventory on eBay Motors, Craigslist, Facebook, and all third-party classified websites.

What will you do...

As a Dealer Spike Inventory Syndication - Technical Support Specialist, you work directly with our new and existing customers, solving technical problems and consulting with them on how to get the most out of their software subscription to the Dealer Spike Inventory Syndication system. You will develop relationships with both our dealer clients and with our partners such as eBay, Facebook, AutoTrader, Cars.com, and more. Candidates must be versatile and comfortable in a fast paced, team-oriented environment.

Some responsibilities include:

• Provide an excellent customer experience to all inbound Support calls, emails, and chats
• Work with new customers to setup their accounts and provide initial training
• Diligently keep records of all communications in our ticketing system
• Recognize, document, and escalate advanced problems to our development teams
• Assist with the roll out of new products, methods, and strategies to our existing clients
• Advocate and suggest new services for the customer to bring value to their business
• Provide feedback from the customers on how we can improve our services and meet their needs

What you should bring...

• Minimum of high school diploma.
• 2+ years of computer and software service experience in a fast-paced business environment.
• 1+ year of supporting customer applications via phone in technical help desk environment.
• Demonstrated ability to investigate technical issues and identify solutions
• Self-motivated and able to work independently
• Ability to listen and gather information from customers to develop solutions
• Ability to look at all sides of a situation to develop a course of action
• Ability to work with and support others in a team environment
• Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.)
• Working knowledge of Windows OS
• Working knowledge of Internet technologies
• Excellent verbal and written communication skills
• Knowledge of eBay, Craigslist and Auto industry a plus
• HTML, graphic design, and SQL knowledge and understanding a plus

Our company culture is fun, fast paced, and casual! We are a close team who enjoy working together.