We are seeking a 2nd level Support Specialist to join our IT Department in Budapest. In this role, you will be responsible for strengthening our Workplace Remote Support in Incident & Problem Management, providing technical support to our users, and ensuring seamless user experiences. You will proactively handle tickets, prioritize and troubleshoot issues, conduct follow-up analyses and documentation, and resolve complex problems. You will also collaborate with 3rd level support for continuous service improvement and assist with client and application rollouts.

Must Have

• Strengthen Workplace Remote Support in Incident & Problem Management
• Provide 2nd level technical support to users
• Ensure seamless user experiences
• Proactively handle, prioritize, and troubleshoot IT tickets
• Conduct follow-up analyses and documentation for issues
• Resolve complex problems, escalating to 3rd level support as needed
• Collaborate with 3rd level support for service improvement
• Assist with client and application rollouts
• Completed IT training (apprenticeship, university)
• Possess professional experience in IT support
• Good communication skills and customer-oriented approach
• Experience with Microsoft Windows & Office support
• Strong written and spoken English skills

Good to Have

• Experience with software distribution (e.g. SCCM)
• Experience in the field of remote support

Perks & Benefits

• Career development & learning: About 17,000 free LinkedIn Learning courses in 10 languages, Mentoring & Coaching programs, Global Onboarding process as well as Virtual & f2f trainings
• Time & flexibility: Flexible working hours & part-time work, Mobile work (specifications based on job profile and local requirements), Remote work from abroad / Workation (EU), Sabbatical (EU)
• Health & wellbeing: Health activities & programs, Health & Well-being LinkedIn Learning Journey,Health & Well-being Community
• Your working environment: Employee events, Open & global community e.g. cross-site exchange through the virtuality of all meetings, Open office spaces
• Rewards & benefits: Fair and transparent remuneration, Success participation,Performance-related recognition, customised benefit packages

WeAreIn

We are seeking a 2nd level Support Specialist to join our IT Department in Budapest. In this role, you will be responsible for strengthening our Workplace Remote Support in Incident & Problem Management, providing technical support to our users, and ensuring seamless user experiences.

In your new role you will:

• Handle tickets proactively, prioritizing and troubleshooting issues, and conducting follow-up analyses and documentation
• Resolve complex problems as a 2nd level support specialist, communicating with 3rd level support as needed
• Collaborate with 3rd level support to drive continuous service improvement
• Assist with the rollout of clients and applications in various customer environments
• Participate in an individual induction phase to prepare for your new responsibilities, with regular feedback discussions and systematic planning to support your long-term success

You are a customer-focused and team-oriented individual with excellent communication skills, able to work effectively in a dynamic environment and provide top-notch support to our users. You are adaptable, flexible, and willing to learn and grow, with a strong passion for delivering exceptional customer service and a drive to achieve the best possible results.

You are best equipped for this task if you have:

• Completed IT training (apprenticeship in IT, university, etc.) with professional experience
• Good communication skills, a customer-oriented approach, enthusiasm, and the ability to work in a team
• Experience with Microsoft Windows & Office support
• Strong written and spoken English skills
• Experience with software distribution (e.g. SCCM)is an advantage
• Experience in the field of remote support is an advantage

Contact:

lilla.ormos@infineon.com, LinkedIn

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Click here for more information about Diversity & Inclusion at Infineon.