Playground Games is seeking a Contract IT Support Engineer to provide comprehensive desktop IT support onsite at their Royal Leamington Spa facilities. The role involves troubleshooting hardware/software, maintaining PC components, setting up new hardware, delivering customer service, and documenting IT activities. Success requires professionalism, enthusiasm, strong interpersonal skills, and a commitment to learning in a fast-paced environment.

Must Have

• Provide desktop IT support, troubleshoot hardware and software issues
• Maintain and upgrade PC hardware components
• Assist in setup and configuration of new hardware
• Deliver exceptional customer service and support
• Document IT support activities and hardware inventory
• Previous experience in an IT support role
• Outstanding knowledge of desktop hardware
• Excellent verbal, written, and organisational skills
• IT certification or education to A-Level/BTEC Level 3 standard
• Ability to work onsite in Leamington Spa studios

Perks & Benefits

• Healthy work-life balance
• Continuous learning
• Supportive community
• Relocation assistance available

IT Support Engineer - Contract

Playground Games is looking for an IT Support Engineer to join our IT team on a contract basis.

About us:

As a first-party Xbox Game Studio, we are passionate about making genre-defining games that are accessible, beautiful, and, most of all, fun. This is a fantastic opportunity to make contract: a world-class game with an established, talented, and collaborative team at one of the industry’s most exciting first-party game studios.

About the role:

As a Contract IT Support Engineer, you will work onsite alongside our current engineering team to deliver comprehensive desktop IT support to end users. In this fast-paced and dynamic environment, professionalism, enthusiasm, strong interpersonal skills, and a commitment to ongoing learning are integral to success in the role.

This is a contract role, based full-time on-site across our three state-of-the-art facilities in Royal Leamington Spa. Relocation assistance is available if required.

What you’ll do:

• Provide all aspects of desktop IT support, including troubleshooting and resolving hardware and software issues.
• Maintain and upgrade PC hardware components, ensuring optimal performance and reliability.
• Assist in the setup and configuration of new hardware, including desktops, laptops, and peripherals.
• Deliver exceptional customer service and support to all users.
• Document and maintain accurate records of IT support activities and hardware inventory.

What you’ll bring:

• Previous experience in an IT support role.
• Outstanding knowledge of desktop hardware, including troubleshooting and upgrading PC components.
• Excellent verbal, written, and organisational skills.
• A passion for IT and videogames.
• IT certification or education to A-Level/BTEC Level 3 standard.
• Ability to work onsite in our Leamington Spa studios.

We believe a healthy work-life balance, continuous learning, and a supportive community are key to creating world-class games.

We are proud to be an equal opportunity employer, we believe that diversity and inclusion fuels creativity. We are dedicated to creating a safe, comfortable and welcoming working environment.

We strive to build an inclusive culture that encourages, supports and celebrates the diverse voices of our team members. It drives our innovation and connects us closer to our players. We are committed to equity, diversity, and inclusion across age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

At Playground Games we recognise the importance of self-development, career progression, well-being and retention of our colleagues. We celebrate difference and welcome everyone to join us and to be themselves at work.

If you require any reasonable adjustments to apply for this position, please contact us on recruitment@playground-games.com