Customer Service Specialist Tax & Accounting

In this role, you will be in daily contact with our customers, playing a key role in their satisfaction and trust in our solutions. As the first point of contact, you will handle diverse questions professionally and customer-oriented. This is an ideal entry-level position for those looking to develop in customer service and build knowledge in a content-rich SaaS environment. You will resolve functional questions about Tax & Accounting software, build product knowledge, analyze recurring issues, and contribute to process improvements.

Must Have

• Handle customer questions via tickets, chat, and phone.
• Solve functional questions about Tax & Accounting software.
• Build in-depth product knowledge, supported by training and colleagues.
• Analyze recurring questions and identify structural bottlenecks.
• Contribute to process improvements for faster and smarter customer assistance.
• Collaborate with colleagues within support and other teams, escalating when necessary.
• Develop towards second-line support and broader applicability across multiple products over time.
• Affinity with customer service and digital (SaaS) products.
• Analytical ability to understand and solve customer questions.
• Structured work approach and ability to maintain overview.
• Clear and professional communication with customers and colleagues.
• MBO+/HBO thinking level.
• Dutch is the working language.
• Customer-oriented and takes initiative.
• Solution-oriented, proactive, calm under pressure, and switches tasks smoothly.
• Eager to learn, open to feedback, and enjoys teamwork.

Good to Have

• Experience with Basecone and/or Twinfield.
• Reasonable/good knowledge of English in an international context.

Perks & Benefits

• Internal training and guidance.
• Market-conform employment conditions.
• Significant contribution to your pension (employer contributes 2/3).
• Possibility of hybrid working (2 days per week in the office).
• A collegial team and a pleasant working environment.

Do you get energy from helping customers and solving questions in a smart and efficient way? Do you enjoy working with digital products and want to contribute to customer excellence within a professional SaaS environment? Then this role as Customer Service Specialist Tax & Accounting is perfect for you.

In this position, you will be in daily contact with our customers and play a key role in their satisfaction and trust in our solutions.

The role

As a Customer Service Specialist, you are the first point of contact for our customers. You handle various questions and ensure that every interaction is professional, correct, and customer-oriented. This is an ideal entry-level role for those who want to develop further within customer service and build knowledge in a content-rich environment.

What will you do?

• Handle customer questions within support via tickets, chat, and phone.
• Solve functional questions about our Tax & Accounting software.
• Build in-depth product knowledge, step by step supported by training and colleagues.
• Analyze recurring questions and identify structural bottlenecks.
• Contribute to process improvements to help customers faster and smarter.
• Collaborate with colleagues within support and other teams and escalate where necessary.
• Eventually grow into second-line support and broader applicability within multiple products.

Your skills and profile

• You have an affinity for customer service and digital (SaaS) products.
• You have analytical skills to understand and solve customer questions well.
• You work structured and maintain an overview, even with multiple questions simultaneously.
• You communicate clearly and professionally with customers and colleagues.
• Experience with Basecone and/or Twinfield is a strong plus.
• You are open to continuously learning and deepening your knowledge.
• You have MBO+/HBO thinking level.
• Dutch is the working language, reasonable/good knowledge of English is a plus in an international context.

Soft skills

You are naturally customer-oriented and like to take initiative. You dare to make personal contact and answer the phone when that improves customer experience or efficiency. You think solution-oriented, act proactively, remain calm under pressure, and switch smoothly between tasks. In addition, you are eager to learn, open to feedback, and enjoy working with colleagues to provide the best possible service together.

Why this role with us?

• You get the chance to lay a solid foundation in customer service.
• You work in a professional and collegial environment where collaboration is central.
• You develop your skills through training and on-the-job guidance.
• You visibly contribute to customer satisfaction and service excellence.
• You are part of an organization where quality and customer focus are important.

What do we offer?

• A full-time position in customer service.
• A valuable entry-level role with growth opportunities.
• Internal training and guidance.
• Market-conform employment conditions.
• A good contribution to your pension (as an employer, we contribute 2/3).
• The possibility of hybrid working (we work 2 days a week in the office).
• A collegial team and a pleasant working environment.

Wolters Kluwer

Wolters Kluwer is an international provider of smart software solutions and professional information in the Healthcare, Tax & Accounting, Finance, Compliance, and Legal & Regulatory sectors. Every day, Wolters Kluwer helps professionals do business better and solve complex problems with confidence.

Do you want to truly help customers, develop yourself, and work in an environment where your efforts count?

Apply today and discover how you can contribute as a Customer Service Specialist Tax & Accounting. For additional information: ina.smaelen@wolterskluwer.com