Manager, Sales Development

Lead a team of 6-10 SDRs to achieve quota, inspiring and coaching them on best practices, performance, and professional development. Drive team evolution, recruit new talent, and act as a bridge between Sales leadership and reports. Maintain discipline in metrics analysis, foster creative outreach methods, and stay updated on industry trends. Requires 3-5 years of software sales experience, extensive SFDC knowledge, and 2-3 years of leadership in an Inside Sales or Marketing team, with a proven track record of achieving team quotas.

Must Have

• Lead a team of 6-10 SDRs to achieve and exceed quota.
• Inspire, engage, and enable the team; coach on best practices.
• Review and assess performance, support professional development.
• Drive team evolution and find/train new talent.
• Act as the bridge between Sales leadership and reports.
• Be highly disciplined in recording and analyzing team metrics.
• Take a creative and personalized approach in all team activities.
• Hold the team accountable to deliver an enhanced customer experience.
• Coach the team on elevating and enhancing outreach methods and methodology.
• Constantly educate on new industry and technology trends.
• 3-5 years of software sales experience.
• Extensive SFDC knowledge.
• 2-3 years leading an Inside Sales or Marketing team, consistently achieving team quota.
• Experience with fast-growing startups and their tools (SalesForce reports, Google technology).
• Lead by example.
• Inquisitive learner, intellectually curious, and a trailblazer.

Good to Have

• Welcome new ideas, test them thoroughly, and consider scalability.
• Humble but confident in abilities and skills as a leader.
• Dreamer who believes in achieving what hasn't been done.

Perks & Benefits

• Comprehensive suite of benefits
• Voluntary healthcare coverage
• Paid time off to recharge and spend time with loved ones
• Open Mentoring Program
• 401k plan with 100% vested company contributions
• Flexible paid time off
• Holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

What You’ll Do

• You will be called upon to lead a team of 6-10 SDRs to achieve and blow through any quota put in front of you and your team
• You will inspire, engage and enable your team; coach them on best practice, review and assess performance, support their professional development and optimize their contribution to their regions
• You drive an ever-evolving team and when necessary find and train new talent (with such a unique intersection of experience and skills for this hiring profile you’ll assist HR at times)
• You will be the bridge between Sales leadership and your reports
• You will be highly disciplined in recording and analyzing team metrics
• You will take a creative and personalized approach in all activities assigned to your team
• You will hold your team accountable to deliver an enhanced customer experience at all touchpoints with brands
• You’ll leave the automated canned emails and scripted calls in the past and will coach your team on elevating and enhancing outreach methods and methodology
• You’ll constantly educate yourself on new industry and technology trends as well as use available resources to understand ongoing re-structuring within key prospect accounts
• You welcome new ideas, but test them thoroughly and live by the question; will this scale?

Who You Are & What Makes You Qualified

• You have 3-5 years of software sales experience meaning you’ve experienced the full range of obstacles when dealing with complex business process, prospecting and opportunities
• Extensive SFDC knowledge
• You’re a proven leader who’s led an Inside Sales or Marketing team for 2-3 years reporting to a global management structure and consistently achieving team quota
• You’ve worked with fast-growing startups in the past and the tools they deem necessary (pulling and analyzing reports in SalesForce, crowd-sharing Google technology, etc.)
• You lead by example and never expect one of your teammates to do something you wouldn’t
• You’re an inquisitive learner, intellectually curious and a trailblazer with creative ideas never settling for the status quo
• You’re humble, but confident in your abilities and skills as a leader and see your future in management
• You’re a dreamer and believe just because something has never been done, doesn’t mean it can’t be

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here

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To learn more about all-things-Sprinklr, visit our candidate resource hub here

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EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

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