The job involves triage and diagnostic work related to the over-the-air delivery of system assets. The role requires analyzing incoming bugs, identifying root causes, and assigning issues to the correct teams or engineers. Strong communication skills are essential to quickly highlight critical issues. The engineer will also enhance or develop triage methods and tools to improve the process. Successful candidates will have methodical debugging and problem-solving skills, curiosity, attention to detail, and strong communication skills. Experience with macOS/iOS is needed.